Bill Jacobs BMW Review

Sales team was flexible and pleasant to work with. Car was in great shape and a good price.

Though I didn't buy a car from here, it was not because of anything or anyone bad! I test drove a used X3 with Nick and he was amazing! I loved the car and he was super cool and straightforward and nice. Clean place, great selection of all vehicles! I ended up sticking with a new jeep grand cherokee, but I will 100% check this dealership out if and when I'm in the market for that BMW! Totally worth a look if you want a car!

Went in for the winter inspection for the X3 and received great service from Mike Collins. I m a total auto nerd so getting to walk under the car as it was on the lift and really survey every part of the vehicle from the exhaust to break calipers to the rear differential was not only informative but fun too :) Thanks Mike!

I went to Bill Jacobs BMW in Naperville Il. The customer service was fantastic as always. I took my vehicle for service and my service representative John Stout went above and beyond to offer me good service. He also checked periodically to assure I was comfortable and made my experience super exceptional. I highly recommend BMW and wish everyone was as courteous as John Stout.

Bill Jacobs provided competitive pricing from the start, answered all of my questions and did not play any games - exactly what a car buying experience should be from start to finish.

Seamless service department ! White glove all the way, no hiccups. My sales representative even covered a detail of my car. Goes to show that true salesmanship is still around! Kuddos to the entire team & special shoutout to sales rep

We had such a fantastic experience at Bill Jacobs. David was awesome! The atmosphere was relaxed and there was no pressure. We were presented with a more than fair price which made any negotiation non existent. By far, the easiest car buying experience we ve had. Don t hesitate to go see David!

Jeff does an awesome job getting me in and out of service appointments quickly and making sure everything is done right.

Just got my first ever BMW from Bill Jacobs BMW, great great service here. Worked with Nick Pandola and he is great. Nice man, very knowledgeable, and gave us a great deal on my 2021 X3. They explained everything from price breakdown to all the features in my new car. It s so easy to work with them. It only took us one day to decide to come back and purchase the car, not mention their year end sales are huge! Will definitely come back!

Bad experience! When it comes to car shopping you have many options. You can come across a good deal at more than one place. What differs and sets one dealership apart from another is your overall experience as a customer. Sadly this was not my case. I purchased a vehicle in March and still have not been able to speak to someone in authority to resolve an issue with regard to missing items from my vehicle that were promised to me when I made the purchase. I've left numerous messages and still have not heard back. As a consumer I feel as if the dealership only focused on making the sale but lacks the follow thru. Customers with a good experience will continue to come back to you Bill Jacobs BMW... others

Bought my first BMW from them in 2014. Had a great experience over the years, great customer service, and the best service center. I even drove from downtown Chicago for any service for the last 5 years. Went back last month to test drive an X5 and service continues to be the best.

Own a 2013 M3 first time servicing at Bill Jacobs BMW. My service advisor John Stout was very friendly and took the time to explain all the service items recommended. My car was lifted so I could see under the car with a technician. No other BMW dealership I have been to has done that before. John even took the time to call my third party insurance to get the repairs approved. Very happy with Bill Jacobs BMW and would recommend.

Great Service! Jeff was great! Bill Jacobs os a great dealer!

Mo was great! Always here to give the best advice to keep my car in top shape.

Jeff Hulsebus was very helpful. Wonderful end-to-end experience.

Thanks so much, Cesar, for getting us the best deal. We are a happy return customer! Way to go!

Amazing experience with Brian when purchasing my wife's x3! Highly recommend!

The Bill Jacobs BMW did another great job with my service experience. A big shout out to Jeff Hulsebus for coordinating my service and keeping me in the loop with timely communication and options for my consideration. An overall 5 star experience!

My email to the Sales Manager at Bill Jacobs BMW says everything you need to know.

Hi Mike,

I m contacting you regarding my shopping experience with the Bill Jacobs BMW dealership. To say I am/was underwhelmed would be a massive understatement. After reading about what experiencing the Bill Jacobs BMW Difference should have been like I m even more disappointed.

I hope the client adviser I've been working with is a new employee because my shopping experience was more like dealing with a kid working at McDonald's who feels like I m bothering him while he s at work. While McDonald's fries are great, they re far from the luxury product the client adviser is supposed to try and sell. His lack of attention to detail, inability to comprehend what a customer is looking for and worse, his failure to make any effort whatsoever to deliver the professional and well informed customer service your dealership prominently claims to offer is astounding.

It wasn t all bad though. When the client adviser finally realized I was waiting on him for the quotes he got back to me a half hour later with two quotes for two cars that I have no interest in and zero quotes for the two cars my wife is looking to build. Even if I wanted to continue banging my head against the wall and try and see what the unbeatable prices that have made you the top choice for drivers in your area look like, the client adviser, in addition to providing me with the incorrect quotes informed me for the third or fourth time today that he was leaving early today and I d be able to get in touch with him Saturday morning. I would have loved the opportunity to continue working with someone to get the quotes for my wife s vehicle so we can purchase/order it this weekend, that was never offered to me. Maybe the client adviser would have known what we re looking for and what our time frame is if he had at any point had decided to pick up the phone to give me a call like every other BMW Client Adviser representing five other top rated BMW dealerships.

Thank you

I highly recommend this dealership for all your needs BMW. Harry was knowledgeable, patient and passionate to work with us getting a great deal. The buying experience was super smooth, hassle free and no dealership dramas. Highly recommended! Kudos to Harry !

Jeff is a great advisor. He provides a great service in maintaining my car.

The best car dealer ive seen !
Extremely nice people ! Thank you guys , Shaun Patterson and Mo Elkhatib !

Mo has been an exceptional sales person. He s been very responsive, understanding and positive all the time. I highly recommend this BMW dealer. Thank you Mo!

Jeff is the best service advisor at Bill Jacobs BMW. He has been advising me regarding my BMW X6 for over 5 years now. He is reliable and keeps his customers well informed regarding any services they are receiving at the service shop.

Great dealership, long time customer. Nick Pandola is a true gentleman, extremely helpful and always striving to work with me. I've got quite a few cars from him, he made my experience more pleasant and never pressured into the sale. Highly, highly recommended him if you are in the market for a good car.

Me and my husband got our first ever BMW from Bill Jacobs for this New Year. David helped us in making this happen with his great service and and gave us the best deal on BMW X3 2021. I really liked the way he made us feel comfortable and sharing his knowledge he gained. The staff explained us all the features that were associated with new car. I m really thankful to David and all the staff there for helping us in finding the perfect choice and really appreciate their hospitality! Will definitely continue to be a part of BMW family!

Took delivery of a 2021 X5 last week and worked with Shaun Patterson. Shaun was friendly and very knowledgeable in answering all my questions during the sales and deliver process. Would definitely ask for him again on the purchase of my next car!! Also, I have been servicing my 2014 355, which I replaced with the X5, at their service department and they always provide impressive and friendly service.

What a great experience!
Thanks to John and his team!
everyone was so friendly and informative through the entire service process. I m impressed and will return for sure!!

I just leased my second car from Bill Jacobs. Nick Pandola and Mike Alder were great to work with and very accomodating finding a car with the options I was looking for at my price target. I would highly recommend.

I am a loyal BMW owner and the reason I keep coming back Is my service advisor Mike Collins. When you call for service don t just let them assign you an advisor. Build a relationship with your advisor and make sure you ask for Mike

11/30/2020. Just spoke with Mike about an issue I was having with my 320xi. Again, he immediately was available and has taken care of the issue. This is service that keeps me loyal.

When you stop by, ask for Nicholas Pandola. He will not only give you best car based on your needs, but you will definitely get best deal.
Highly recommend.

Beautiful show room large inventory , my friend shared her sales contact Nick Pandora with me , car shopping is a headache, to make it simple , tell your sales what you are looking for , he should do the job for you.
I like to deal with friendly sales person regardless you purchase or not. I give high five to Nick Pandora!

I had an amazing experience at this BMW location. Jeff really went above and beyond. Jeff s service was amazing & he continuously followed up with me to see the process through until the end. Thanks for all of your help!

I wanted to take the time to write a review for the dealership because they did a wonderful job in working with me to find a specific car and more importantly were extremely, friendly, responsive and helpful. I worked with Mike Alder originally who was great and then mostly with Khalil Guisse. Khalil was knowledgeable and friendly and went out of his way to follow up and to give me status updates. I felt heard and that they took the time to answer my very specific and long list of questions. They were communicative through the whole process and I definitely will work with them again and also recommend working with Khalil.

I'm an avid purchaser of cars maybe every 3-4 years. My first time at a BMW dealership. I was represented by Khalil. I must say one of the most positive, easy going, down to earth, salesman I've ever worked with. Not only did he get the right numbers for me. But he also took care of any small details needed for my car. He went out of his way to get things, I simply brought up in conversation. He kept his mask on the whole time, but was still extremely personable and respectable. I would definitely recommend this dealership. The service seems to be second to none. But working with Khalil, just made my process so smooth and effortless. Thanks K.

-Jwill

I had service done on my car, thought it would be a nightmare - Mike Collins took care of me. Excellent knowledge in service. Mike went above and beyond, not only to help with my mechanical issue, but also to answer my questions and put my mind at ease. An employee like that is what will keep me coming back.

The service I received from the Bill Jacobs BMW dealership was nothing short of fantastic.
The client advisor (Craig) I had the pleasure of working with was truly phenomenal and set the standard for customer service.
Every part of the car buying experience was simple, efficient and very exceptional.

I had the best car buying experience from this dealership. Harry and Mark were absolutely fantastic. Both were personable, accommodating, and worked with me to get the best price for my trade in and new vehicle. I was presently surprised considering I purchased a Ford and not a BMW. I will be returning for future car purchases and have been referring everyone to them. Even if you're not in the market for a BMW, look at their other inventory. You won't be disappointed!

The service here is top tier. Dean, worked with me on getting my car diagnosis. They told me every thing that was wrong. Which to my surprise wasn t much. They gave me the confidence in the great standing of my car. Dean and the guy over at Bill Jacob s BMW are the best!

Mo provided me with a stress-free experience! He is great at what he does!

I recommend this location to anyone interested in a new car. I ve never been in and out of a car lot so fast. I worked with Jose, who was polite, knowledgeable, and easy to deal with. I knew exactly what I wanted, and he didn t pressure to look elsewhere or at a different vehicle. The manager also came in and thanked me for my service and the deal. Great staff

If you re looking for a BMW go there right now and ask for Shaun Patterson! I have bought many new cars and have never never been treated with more respect. I got a fair deal and never felt like I was being cheated. Shaun worked with me on every aspect of the car buying experience to the point it was not only painless but also pleasurable! I am now a Bill Jacobs BMW (and Shaun Patterson!) customer for life!

I recently purchased a new SUV and had great experience working with the team at Bill Jacobs. The entire team, but especially Josh and Mike, were fantastic to work with and made the buying process as quick and simple as it could be. They also took lots of extra precautions during the Covid-19 era to ensure our personal well being during the paperwork and pick-up process.

Had such a great experience at Bill Jacobs BMW. It started out a little rough but Terry Mancuso and David Reynoso made up for it when they took over! David and Terry are AWESOME! I would strongly recommend working with David if you go to this dealership to get a new car. He was just so great. Terry was also fantastic and really went the extra mile. The two of them is what fantastic customer service is. I m glad I was able to work with them on my new car! Highly recommend!

I have been coming here for service for 3 years, and although I have had a good experience with each service member I have worked with, Dean Klementzos went above and beyond yesterday at my appointment. He answered all my questions, and took the time to not only explain things to me, but also show them to me as well. I really appreciated his kindness and professionalism. By far, one of the best experiences I have had here. Dean is truly an asset to Bill Jacobs BMW!

John Stout is a wonderful service advisor. He is very friendly, accommodating and professional. Thank you for making my vehicle service appointment an enjoyable experience.

Top notch service. Mark G. took good care of me. Into a 540i and off the lot in just a couple hours. No advance call....I just walked in. Thanks for the great experience!

Purchased a BMW X6 with full premium warranty. The issue is that I brought my car in for repair for my rims and I had an issue with a ding on my car. Told Mo Ali from service exactly what I wanted and he told me no problem. I come home and realize there is a scratch on my bottom bumper. I asked to investigate the scratch and after back and forth email he stated he would repair the damage. However when asked when I can come in he did not respond. Said the email was down. We talked now and after a heated discussion about his poor customer service he told me he doesn t have time for kids games . What do you mean kids games? I asked for service manager and Mo told me that service manager told him to call me back. Nice customer service Bill Jacobs. DO NOT PURCHASE HERE.

I took me 2014 BMW 328i XDrive in for service and Mike Collins took care of me when I needed to get my car serviced. He was very thorough in explaining to me what they were doing to my car, especially since I am a college student and unfamiliar with servicing vehicles. I would recommended speaking to Mike if you have any questions or need anything done with your car. Thank you Mike for your help!

I purchased a used 435i from Bill Jacob's two years ago. I have been very happy with the vehicle and with the service at this dealership. My service advisor Dean always does a great job. He is very knowledgeable and takes the time to explain what needs to be done and answers all my questions. He also provided me with a loaner car while my car was being serviced which was extremely helpful. Highly recommend this dealership!

I recently leased an 8 series from Bill Jacobs BMW. I had the utmost pleasure of working with Shaun Patterson and Mike Alder. They are both really easy to work with and I was able to finalize a deal over email before setting foot in the dealership. Everything was as promised when it came time to sign the papers (Most important bit). There were a few challenges during car pick-up and delivery (I live a few hours from Chicago, nobody's fault, just issues of timing which were beyond any single person's control), but Shaun was really involved in the whole process and listened to me patiently and helped me out even when I got a little anxious. They both went above and beyond to make sure I had a stellar experience. I would recommend them both whole heartedly because they are genuinely concerned about the customer and providing a good car buying experience.

My service rep John Stout was great! He laid out for me the work needed and option quickly and completely. Really a good experience.

I just bought a 2014 BMW M235i from Nicholas Pandola. He went above and beyond throughout the whole process from answering all of my questions to working out a deal. Would definitely recommend him to anyone looking to purchase a car!

Great service experience. Well explained what needed to be completed and with no pressure or up-sell. I worked with Jeff Hulsebus and he was extremely knowledgeable of the required service and any other areas that needed to be addressed. I appreciate his expertise, responsiveness and focus on the customer experience!

Harry & Mark we re very nice and friendly. Helped me out with answering a few questions and also informed me that I wouldn t be turned away if things didn t go as planned! Can t wait to see what happens in the next step! Highly recommend!!

Purchased my wife's X5 from Mark Graffagna and
Mike Alder. I have bought way to many cars in the past and this was one of my top experiences from a dealership. Pricing was competitive and the dreaded financing was simple- no pressure and fast. They also spent time with me to make sure we understood the vehicle features thanks to the help from Giovonna for explaining all the tech features. Very impressed with the entire staff. Highly recommended.

I love this dealership! I know my vehicle is always taken care of here. My service advisor John Stout makes sure all my needs are met and explains everything thoroughly. Rest assured you and your vehicle will be in good hands with John! Definitely recommend!

Great service experience! Jeff took the time to walk through the vehicle inspection, point out things that should be addressed immediately as well as what s on the horizon to manage expectations. More importantly he identified what was and was not covered by ext warranty. Overall very professional and customer centric experience.

Jeff was my service advisor and he did a fantastic job taking care of my car, I will be happy to keep working with him in the future services.

Josh was a very knowledgeable salesman. Been in contact with him on & off for my first ever BMW. I am very happy with my purchase although I was thinking of another model my final choice was based on size, fit & comfort. I m still coming down off this dream of owning a BMW.

Service department was so professional, kind, and timely. Jeff Hulsebus kept me up to date and informed on repairs and was a pleasure to work with. Highly recommend!!

Recently had some routine maintenance (and winter tires) done on my M2 and Bill Jacobs BMW went above and beyond. Mike Collins in service answered all of my questions, provided a loaner, and my car was ready for pickup ahead of schedule. Even though it's a bit of a drive from my house, I'll continue to service my car there.

The best car buying experience with my X5 xdrive35d. Harry Gianos and the Team is the best, he made it easy for me in getting my first ultimate driving Machine.

I keep to drive my current BMW mainly because I have my car specialist, Jeff Hulsebus, in Bill Jacobs BMW naperville, always provided 5 star service and even beyond to help me maintaining my car in an excellent condition. Thank you Jeff

I purchased my first BMW ever from Bill Jacobs BMW and the experience so far has been nothing but perfect and fantastic!

Not only the sales, but service as well which is a huge plus as service visits are usually not a good time for anyone. My service advisor Jacob has always been super nice and accommodating when taking care of my routine maintenance!

Came back to buy another car. Always get great customer service from mike Collins everytime I come in. Keep up the good work. Thanks
Ken A

Not a pleasant experience.
They are truly a cliche for a used car salesman. From the salesman insisting on knowing how much I can afforded per month before they even show me a car to the fast talking finance guy who keeps pushing extended warranties no matter how many times I tell them I m not interested.
Shady group of people.

My wife and I came looking for a loaded 2020 X7 at 6pm their salesman Josh helped us, they didn t have what we wanted in a 2020 but worked a fair deal on a 2021 which is loaded with all the options. We completed the deal the same night and are very pleased with everything. Go see Josh he will take good care of you.

I HATE car shopping but my experience at this dealership from start to finish was amazing. Harry was our sales person and he was genuinely nice and not that high-pressure sales guy that you typically see in dealerships. Even our trade-in value was higher than we expected (shh don't tell) which has never happened in our history of car-buying.

It is so rare to walk out of a dealership not only feeling valued but also feeling as if you got a good deal but this is how it felt for us! We will definitely be back when we are in the market for another one!

BMW of Naperville has given me nothing but exceptional service. Alex is my Service writer and I couldn't give him more praise or ask for any better! His courteous service and attention to detail couldn't be more appreciated! It is always a pleasure to work with him. Strongly recommend!!!!!

John Stout in service always provides truly exceptional service. I would recommend anyone that needs to have their vehicle serviced to request him. He is truly awesome and very courteous, management should be proud to have him part of the team.

This was our first BMW purchase... Nicholas Pandola helped us out. He was able to get us into our dream vehicle... a BMW X5. I love it!! It drives like a dream. We would definitely recommend this dealership!! They treated us well and we ll be back for our future purchases :)

We purchased our new BMW from Bill Jacobs and were very pleased with the entire process. As a previous owner of a BMW, we already were convinced of the quality of their vehicle. Working with their staff, and especially with our sales representative , Josh, was very pleasant. We were never pressured, but treated with the utmost professionalism that we expected in buying a premium grade vehicle. They were responsive, listened, tried very hard to earn our business, and were very patient in going through all the details involved. The entire staff demonstrated that they cared. We recommend BIll Jacobs dealership highly for their professional approach, attitude, and interest in providing the best value and service.

I really like to work with MIKE COLLINS. Highly recommended to any body.
Always helps me and my friends in any situation.
Thanks again for being great person and amazing employee

Ask for Harry, he spent a lot of time with us and we were happy with the deal. After visiting other dealerships we felt the most comfortable there.
There was no high pressure from anyone. Would definitely recommend.

I couldn't be happier with my experience at Bill Jacobs BMW. Brian, my Client Advisor was attentive to my needs and worked over multiple days and scenarios to help my find exactly the vehicle I was looking for. From Brian to the service department and finance team my experience was consistent and exceeded my expectations!

I will definitely be a repeat customer.

Outstanding! Craig was an incredible sales associate and made the experience completely enjoyable and efficient; he was very knowledgeable about the product answering all my questions. The entire leasing process was under one hour for me . I highly recommend and have every intention of leasing next car from them.

Thanks to John Stout - great advice, flexible options. Loaner car really helps as I typically need to get in and out fast - and they always are accommodating.

Recently had my M3 towed in for service due to a punctured fuel tank and muffler. Unfortunately, my car was scratched by one of their techs in the process of bringing my car into the shop. I understand mistakes happen. Alex Flinn immediately notified me and had my car sent to a 3rd party body shop, after the other repairs were completed, to have the spot repainted. It honestly looks like brand new. I'm pleased with the service from Alex Flinn and the team as they kept me in the loop and because they genuinely held themselves accountable throughout the whole process.

Jacob Murrar is always helpful and informative. Highly recommend if you need any services done!

I saw my service advisor Dean at my appointed time. He asked me about my car in his office and than I sat down in the waiting area. My car was finished in a timely manner, it was washed and vacuumed. I tell everyone how pleased I am to have bought and service my car at Bill Jacobs BMW.

5 stars for sure. This was our first visit, Jeff and his team Walked us through the entire process and made sure we had a seamless experience. Extremely impressed and very happy with the end result for our car and will continue to use this dealership for all of our service needs.

I have been in the dealership twice in the past 6 months, for different issues, and both times have been helped by John Stout. John has been outstanding in terms of communicating what is going on, getting me set up with a loaner when needed, and just overall being helpful!

I did not buy at Bill Jacobs, but certainly will next time around due to the superior service I have gotten from their group, specifically John.

John Stout provided the most unbelievable service experience. I ve been a BMW driver since 1994. I ve had at least 8 different cars. I mostly reside in New York. I ve never gotten the care, consideration and unparalleled service I ve experienced with John in any other dealership.

I have been a customer of Bill Jacobs for many years always had good service from them. When I was ready to buy another BMW I went to them again. I had a couple of issues on the new purchased car.
I was pleasantly surprised when Dan in finance was able to help me. He went above and beyond getting things resolved for me. He is a man of his word.
John Stout and the service department took care of the issues and now my car is good as new. Great job!

This place never fails to disappoint. At least they re consistent they re always terrible. Showed up early for service appointment yet still took over a half an hour before I ever got out of there. If you want to buy a BMW and I wouldn t recommend that I would recommend you find another dealership. This is the worst BMW dealership I have ever had to deal with.

Harry truly made our first BMW purchase one to remember. He was extremely flexible and even came in on his off day to finalize our purchase. He made our 4 hour round trip drive to pick up this car was well worth it.

I would recommend this dealer, and specifically Harry in sales to anyone after our experience. Thank you Bill Jacobs BMW!

The techs were knowledgeable and helpful in getting my 340 back on the road. Jeff, my service advisor, was clear and concise about what was being done by the team. He took the extra steps to make sure I was comfortable with what was being done at all times.

John Stout is such a pleasure to work with. Really appreciate his friendly and thorough service.

This is my 1st BMW and I am surprisingly impressed by the knowledgeable, attentive and professional service I have experienced at Bill Jacobs. My Service Advisor Dean and the entire staff have been more than helpful going above and beyond to assist me with my transition to the BMW family.

Great services. Jeff, the advisor who helped me, took care of everything smoothly.

My family and I recently purchased multiple cars from Bill Jacobs and we could not be more pleased with the service and attention to detail that was given to our order. I want to give a special thanks to Harry Gianos and Mike Alder for there unrivaled customer service. They took care of everything from start to finish without any hiccups and made the process extremely easy and smooth. Mike and Harry were completely clear and transparent on pricing and exactly what to expect during the entire process. They both answered all of my questions and concerns, and I had a lot of them. They were both very responsive to the multiple calls and emails that I sent. Harry even reached out to us after the purchase to make sure we are happy with everything and to check if we needed any further assistance. This is the type of experience that will have my family and I coming back to Bill Jacobs from now on. Needless to say we are extremely pleased with our purchase. Thank you Mike, Harry and the Bill Jacobs team.

Always a smooth and pleasant experience at Bill Jacobs BMW. John Stout is my service advisor and he ll listen to all of your concerns, takes the time to answer questions, and makes sure you re well taken care of. Highly recommend!

I cannot say enough wonderful things about Dean in the Service Dept. He was so patient with me as I explained some recent trouble I had been having with my car. He had a service technician quickly look to advise us of the potential problem. After this conversation, Dean scheduled me to take a loaner since my repair would be extensive. During the time it was being repaired, he called me to update me in more detail about my vehicle & everything they were doing to resolve the problem. He called again to let me know the car was ready. When I went to turn in the loaner and pick up my vehicle, he again took time to explain everything, make sure all my questions were answered, & ask if there was anything else he could do. I cannot say enough positive things, but if I had to sum up my experience with Dean, it would be EXCEPTIONAL!

I always have a great experience bringing my car here for service. They have an outstanding staff and Dean is my Personal Service Advisor. He has helped me every time I've came in here and I'm very happy with my experience at Bill Jacobs Bmw.

Great experience from start to finish. Josh Schneider is top notch and Mike Adler runs a great operation. Low pressure, no hassles and no surprises. Josh is a straight shooter and made the process painless. After some much lesser experiences at other dealerships, Bill Jacobs is now my go to dealer.

First time service for me for the x3. The experience simply could not have been better. We have two other premium brands at home, and have had many others in the past. This is the first time that any of the dealers, including you guys 10 years sgo, included going into the garage and raising the vehicle and getting an overview. WOW!!!!, great procedure

Regardless of the processes, what makes any experience is the individual providing the service. In this case it is obvious that we hit the service lotto. John Stout and his partner Dan were genuinely caring and personable. It s hard to train Caring and John and Dan are care and we feel fortunate to have them as our reps. Dan, without being asked, did a full deeper check on a tire we were having an issue with and John made it a point to tell me that he is there for us for all things big and small in the future. Wow, Thanks.

Had a great experience with Bill Jacobs BMW. Bill Earnest was professional and honest since the beginning. We love both our vehicles and will definitely recommend them to our family and friends.

Hi I have bought 3 cars from Bill Jacobs so am a long term customer, i have also been extremely pleased with my service. Very efficient and easy for me to manage with a my work life balance. Thanks to Dean!!

I flew in from Florida to purchase a car from Bill Jacob BMW dealership and have it shipped back to Florida. Harry is very helpful and he made me feel very welcomed, the process was easy and he kept me busy while we waited for the financial department to get the paperwork done. Thank you Harry for helping me with everything and the overall experience I had with Bill Jacob BMW.