My email to the Sales Manager at Bill Jacobs BMW s...

My email to the Sales Manager at Bill Jacobs BMW says everything you need to know.

Hi Mike,

I m contacting you regarding my shopping experience with the Bill Jacobs BMW dealership. To say I am/was underwhelmed would be a massive understatement. After reading about what experiencing the Bill Jacobs BMW Difference should have been like I m even more disappointed.

I hope the client adviser I've been working with is a new employee because my shopping experience was more like dealing with a kid working at McDonald's who feels like I m bothering him while he s at work. While McDonald's fries are great, they re far from the luxury product the client adviser is supposed to try and sell. His lack of attention to detail, inability to comprehend what a customer is looking for and worse, his failure to make any effort whatsoever to deliver the professional and well informed customer service your dealership prominently claims to offer is astounding.

It wasn t all bad though. When the client adviser finally realized I was waiting on him for the quotes he got back to me a half hour later with two quotes for two cars that I have no interest in and zero quotes for the two cars my wife is looking to build. Even if I wanted to continue banging my head against the wall and try and see what the unbeatable prices that have made you the top choice for drivers in your area look like, the client adviser, in addition to providing me with the incorrect quotes informed me for the third or fourth time today that he was leaving early today and I d be able to get in touch with him Saturday morning. I would have loved the opportunity to continue working with someone to get the quotes for my wife s vehicle so we can purchase/order it this weekend, that was never offered to me. Maybe the client adviser would have known what we re looking for and what our time frame is if he had at any point had decided to pick up the phone to give me a call like every other BMW Client Adviser representing five other top rated BMW dealerships.

Thank you