Alex Rico

Review of Bill Jacobs BMW

Recently had my M3 towed in for service due to a ...

Recently had my M3 towed in for service due to a punctured fuel tank and muffler. Unfortunately, my car was scratched by one of their techs in the process of bringing my car into the shop. I understand mistakes happen. Alex Flinn immediately notified me and had my car sent to a 3rd party body shop, after the other repairs were completed, to have the spot repainted. It honestly looks like brand new. I'm pleased with the service from Alex Flinn and the team as they kept me in the loop and because they genuinely held themselves accountable throughout the whole process.