Bill Jacobs BMW Review

Thanks to Mike Alwin, hes the best ,I know I can count on him each visit

Visited this BMW Dealership, specifically the service department in order to get my vehicle repaired. Jacob Murrar was my assigned representative. Jacob was helpful and friendly. Ended up the issue was something other than I thought and cost me a bit more. They had to order the required part and with the holiday weekend they offered to provide me with a loner vehicle for the time mine was being repaired. I had an appointment and showed up early but still had to wait an hour past my appointment time to leave in a loaner vehicle. Other than that minor issue everything went well and the vehicle runs great now.

I bought a VW from Bill Jacobs in 2011 and now just bought a 2020 X7 there. Jose and Mark are remarkably honest and knowledgeable. Everything went so smooth and I got my family dream car with zero hassle. The discount they had offered was already huge and there were additional equity they had helped me to find for my trade in vehicle. Overall, I would definitely come back to Bill Jacobs for any future vehicle purchase. Really enjoyed this straightforward car shopping experience!

Just bought my third car from the Bill Jacobs team - my second BMW. Can't say enough good things about this dealership. My salesman, Craig Brunton, has always made the buying/trading process fun and easy. The building is super clean and feels very safe for visits during these strange times. Highly recommend coming here for your next car!

I've been a customer for 21 years. Purchased 5 + vehicles from them. Service is outstanding. Always have a new loaner vehicle. No pressure if you do not want the additional service items. Very modern and clean. Offer text updates and payment prior to pickup through the text program.

Amazing experience at Bill Jacobs especially with service advisor Michael Collins. Thank you.

Both Shaun and Joshua helped us purchase our new X5. We are very satisfied with your great customer service with your knowledge and timeliness to meet our needs. We would definitely like to recommend our friends to you if they are interested in new BMW in the future. Thank you very much.

Mei, Bei

Everyone with whom I had to speak was such a pleasure: Kwaku (really responsive both over email and phone, and very patient with me even though I was a total pain in the neck with all my questions), David R. (took me for the test drive), Bab S. (showed me around the tech features), and Dan D. (super friendly and explained clearly all add-on options). Never made me feel pressured; got a business card from all of them, offering up their time in case I had any questions. It felt like I was hanging out, not buying a car. Thanks, everyone!

Thanks Mike Collins for another great service experience. You and the service crew are always so patient and helpful. Really appreciate all you do to keep my baby up and running.

We recently purchased an X5 from Bill Jacob s BMW, and it was a flawless experience. We traveled 5 hours, but it was well worth the trip. Our advisor Harry Gianos was excellent and made the process of purchasing a car an enjoyable process. He is very knowledgeable and more than accommodating. I would recommend Bill Jacob s BMW and plan on being a loyal customer now and the future. I appreciate Harry and all the team at Bill Jacob s BMW.

*****PLEASE READ*****

Horrible experience!! This dealership gave me the biggest headache and made the process the most difficult and frustrating I have ever experienced. There is no justifying the actions of this dealership, I told them from the start I just want a open honest process but what I got was loss of sleep and lies after lies. I felt forced into this deal because of my deposit and I was told that I have to come grab the car today or they will take my money and sell the car even though I wasn't backing out of the deal, I just asked for confirmation that everything was all set before I come because I live 5 hours away. Communication was horrible and my salesperson tells me you need to come now or we will sell the car, yet when I drop everything with work and get there they have me sitting for 3 1/2 HOURS. Some issues occurred with one of my rebates while I was heading to the dealership (even though the salesperson lied and said i was all set), the general manager tried to help me out by giving me some money off but I would have to put down more money to get to our original deal, then goes on to say that my rebate not going through is MY FAULT. I agree to come and of course when I get there, after waiting so long, my down payment is MORE THAN WHAT WE AGREED. It was such a stab to me. I cannot stress enough that this was the worst experience and so unprofessional. Now on top of it I already have to take my car into the shop for the iDrive system and I also find out that a $1000 rebate that the salesperson said I could not use is able to be used on my deal (when talking to other dealers). This dealership honestly makes me sick.

I just recently purchased a 7 series and needed service. I was referred to John Stout and I was not disappointed. I feel that this dealership understands customer service And John and his team made me feel confident that they knew my concerns and addressed each one. Communication is key when getting service to your car and John meet all my expectations and more. Definitely have my vote and will refer John and his team to all BMW car owners.

I've bought two cars now from Bill Jacob BMW! This is a fantastic business that's been around for a while. They specialize in high quality, unusual and special imports. They have a reputation for outstanding quality, honesty, and integrity. I've enjoyed doing business here both times I bought from them and I left with a great deal on my new (used) car. I will go back here again because of the excellent customer service but also their Auto Repair Center And their Staff Member especially Mike Collins with his great Customer Service Please get this Message to Mike and keep up the good Work thank you again.

Dean in service is one of the best advisors I ve ever had! Always makes me feel welcome and heard. He made a genuine connection and made it personal so I know he has my best interest in mind! So glad I joined the bmw family and with bill jacobs!

Mo at BMW always welcome you at dealership. He is very pleasant to work with and always give right advise about car Maintenance.

Big thanks to David R. first time custom ordering a vehicle. He walked me through every step of the way. Giving timely updates along the whole process. Even with factory closure delays, was on top of things and quick to answer any questions or requests. A big plus was not feeling any pressure into making a deal on the spot. If you're looking for great experience, you can't go wrong here! They'll help get you in the car of your dreams without all the added stress and pressure other dealerships throw at you. David kept things clear with no surprises. Big thanks again to everyone at Bill Jacobs.

Went in for a recall check on my car, I was helped by Jeff. He is a very nice guy and he gave me a detailed explanation of what they were gonna do. Definitely recommend working with him!

Harry Gianos made an out of state purchase super easy. Very upfront about the condition of the vehicle, price, and had excellent communication. The vehicle was not perfect (used) and he made sure to let me know what some of the problem areas were and was no BS on OTD pricing. Once I showed up at the Dealer, it was about a 15 minute transaction and I was on my way. 10/10

My experience at Bill Jacob s BMW was amazing. All of their staff was polite and courteous. When I went to the dealership for the first time, they were appointment only but they still found someone to help me even tho I didn t have one. Once you are assigned an advisor, you can text that specific person whenever if you have questions or want to proceed further. I really liked that bc I like text messaging compared to email. I find it more convenient and you tend to get a quicker response that way. You don t see that kinda system at other car companies.

My sales rep name was Omer. He was very patient, polite, and very knowledgeable. If he didn t know the answer to my question, which was rare then he found someone who could and he would get an answer for me quickly. Even thought I started my car search very early in terms of when I wanted the car, he was patient and did not push me to buy the car early. Most sales people try to shove down a sale in your throat and keep on calling you until u buy. He didn t do any of that which I appreciated. He also saved me money by helping me avoid buying features in packages that I do not need and when it was time to buy the car, he got me the deal I wanted.

Lastly what I love about this particular dealership is that they have white glove service. So they will bring a loaner to you, take ur car to the dealership for service and then bring it back. No need to take time of your day to drop ur car for service. Super convenient!

If you want to buy or try out a BMW, I would go to Bill Jacob s BMW in Naperville. You will not be disappointed

Best experience so far, everything was smooth and great. Specially Bill Earnest and Khalil helped me a lot during my purchase. Thank you for the best experience

We recently purchased our first BMW (a new X3 M40i) from Harry Gianos. It was the best dealer experience we've encountered, and this was our 28th car! In addition, it was a really competitive price. Harry did his best to make sure were were completely happy, and we really appreciate it.

I bought my first car this November (2021 X1) and I am incredibly happy that I decided to buy a BMW from the Bill Jacobs dealership. My parents had purchased a BMW a few years back from them and highly recommended this dealership. In fact, my father stopped by the dealership with me one day to take a look at the cars. That day we worked with Shaun Patterson, who was very informative and patient with us. We enjoyed our brief exchange with him so much that we made sure to work with him when we came back a few days later to buy a car. Although my parents tagged along as first time car buyer support for me, I knew that even if I had gone alone that I would have been in the best capable hands working with Shaun. He made the car buying experience extremely smooth, informative, and exciting. Shaun ensured all my questions were answered and that I left the dealership with confidence. It s been a little over a month since I ve had my new car and I absolutely love it! I couldn t be happier with the entire experience. Thank you again, Shaun!

Jeff at Bill Jacobs is the best! He is always on top of service when I go in. Ask for Jeff if you need fast and reliable service.

Consistently awesome experience with JOHN STOUT in service at this BMW dealership. He takes great care of me and my M5. SUPER knowledgeable and a great asset of this dealership. Only reason I go out of my way to come here is for John. If you take in your BMW for service, ask for John Stout! You will not be disappointed! Management, if you re reading this, give this man a well deserved raise he s keeping your service department top notch.

Thanks to Mike A for the great service, know i can count on him every service visit.

They knocked it out of the park again! I'm always provided Exceptional Customer Service and Dean was/is awesome! Thank you always being on time, taking time to explain what service my car needs and why. You guys have a way of making me feel like I'm your only customer!! You guys rock!!

I began working with Harry Gianos at Bill Jacobs BMW before the 2021 M440i was even available. Harry was diligent in sending me updates on when the car officially went into production phase, when the dealership would begin receiving their cars so I could test drive and providing me pricing incentive updates and options. After a test drive, I was ready to move forward in November and was prepared to order my vehicle. Harry once again reached out to me as they had received the color i wanted and he knew i wanted to see it before I ordered the car I built. I went to simply look at the color and drove home in my new car that evening as it was not only a beautiful color, but was an almost match to what I had built. Harry and Mike made the entire process so easy, no pricing games, were incredibly knowledgeable and helpful from the beginning to the close of the deal.
Even afterwards Harry continues to reach out to ensure I am happy, if i need anything or have questions. This is the smoothest and best experience i have had in purchasing a vehicle.

Dean Klementzos service advisor is the best. He always makes things so quick and painless! I would definitely recommend servicing your BMW with them. He knows his stuff!

I purchased my car from a different dealer, but I ve been visiting Bill Jacobs BMW for my service needs. My friend recommended this service center, and so far they have lived up to their reputation.

My service advisor has been Jacob and he has been absolutely amazing in handling everything! He rocks!

Omer was a great sales guy, we built my dream car and put a win/win deal together! Highly recommend working with the Bill Jacobs team.

Jeff was my advisor and did an awesome job for me. 1st time service with a recently purchased BMW from another source, I was shown the facility, went over my vehicle with a fine tooth comb, got some specialty parts on order, and offered a loaner. My car has found a new home! Go Jeff!!!

Fantastic experience with Alex Flinn. Great customer service!

I had a great experience at Bill Jacobs BMW. Thank you to my service advisor John Stout and his team for taking care of my X3 on such short notice. My car was fixed, washed and back on the road quickly. I would highly recommend Bill Jacobs to anyone who needs service in or around the northwest suburbs.

Just had my BMW 540i serviced at Bill Jacobs
Naperville.
My service Manager Jeff provided excellent
5 star service.
Great experience!

Jeff Hulsebus was a pleasure to work with. He explained everything clearly and the work was done when I was told it would be. The process couldn t have been easier.

We had an awesome experience at Bill Jacobs BMW! Shaun Patterson, our Client Advisor, took great care of us. He was knowledgeable, accommodating and patient. We later found out that he came in on his day off to assist another customer and he stayed to help us! Shoutout also to Business Manager, Aldijana, who was so pleasant and stayed well past closing to finish our purchase. Truly, all the staff exhibited care and kindness. Highly recommend this dealership!

I bought my second truck from Bill Jacobs BMW and once again my client advisor Brian Coston and sales manager Mike Alder delivered unbeatable customer experience. There are 2 other BMW dealers that are closer to me but I choose to drive out to Naperville because the service there is much better. They helped me customize my truck just the way I want, kept me updated throughout the process and most importantly gave me the best deal. I would definitely recommend!

Service at Bill Jacobs continues to be 5 star. They treat me like a king and always communicate effectively to me on the status of my repairs which I value. Jeff Hulsebus is an awesome service advisor and I value him greatly!

Had such an amazing experience with Bill Jacob s BMW. Craig was so helpful! He was quick, attentive, and very informative. He made the entire experience as easy and exciting for me as possible! Definitely recommend :)