Ivan Torrico

Review of Bill Jacobs BMW

First time service for me for the x3. The experi...

First time service for me for the x3. The experience simply could not have been better. We have two other premium brands at home, and have had many others in the past. This is the first time that any of the dealers, including you guys 10 years sgo, included going into the garage and raising the vehicle and getting an overview. WOW!!!!, great procedure

Regardless of the processes, what makes any experience is the individual providing the service. In this case it is obvious that we hit the service lotto. John Stout and his partner Dan were genuinely caring and personable. It s hard to train Caring and John and Dan are care and we feel fortunate to have them as our reps. Dan, without being asked, did a full deeper check on a tire we were having an issue with and John made it a point to tell me that he is there for us for all things big and small in the future. Wow, Thanks.