Baxter Ford (formerly Performance Ford) Reviews

Jojo was amazing to deal with and the process was extremely quick!

Both Baxter locations have been awesome to work with for warranty issues on my new Expedition Max.

Loden at Baxter West Dodge was especially great to work with and ensured all my issues were resolved!

Thanks!

Scott L

Go for dustin he was a great help and very good at telling me what i needed to know.

This was my son s first car buying experience and it was the best we could have asked for! Brian, Chip and Ronnie were absolutely amazing, professional and took time to teach him all aspects of financing. Would highly recommend!!

I took my car to Baxter Ford West for a basic oil change. From the moment I walked in, everything just seemed to run very smoothly. My advisor s name was Breezy. She was by far the best one I ve ever had. She truly seemed invested in making sure I got what I needed. She really cared. Sometimes you go to a place like this and the employee was just running through the motions. She went above and beyond. I was so impressed I went hone and told my husband... he said... was her name Breezy? I had last week and she did a great job. I m thoroughly impressed. Keep up the hood work Baxter!

Russ Underwood is an exceptional hard working guy. Would do business with him anytime, I trust him 100% to do his best for me.

I bought my first car here with Jake Schwarck. He did a great job helping me. He was able to answer all my questions and help find the perfect car for me. Although it was a very stressful experience and I don t want to buy another car again for a long time, I would buy another one from Jake. Thanks for helping me find my new car, Jake. Another thanks to Kurt in finance. He did a great job as well.

My wife and I purchased a 2006 Ford Taurus in mid-October, and we had a wonderful salesman assisting us. Andrew Fauss helped us through the purchasing process, and even aided us when the vehicle had some issues later on. He was very courteous and friendly, and made the buying process very simple.

Great Experience. Super Friendly and Customer Oriented.

Brody, was a rock-star of sales people, he helped get every item on my list done before the 7 day "peace of mind policy" ran out. He even did part of the work himself so the service department people could work on other parts of my list. He also drove the truck to my home, thanks Brody keep up the fantastic work!

Thank you for getting us in on an emergency as we travelled trough on a cross country trip. Quick tire sensor repair!

I bought my pickup from Baxter Ford on August 30th. There was an "outfitters rebate" from Ford, that would match any amount spent on accessories. I confirmed that a toolbox and trailer hitch would qualify, purchased them, and gave the receipts to my salesman the day I signed paperwork. I still have not received this rebate. I have called my salesman 3 times, he said he would get back with me each time, but he never did. I then called and spoke with the operator, who transferred me twice to someone who was supposed to be in charge of rebates, I left two voicemails for her, and never heard back. After a few more days, I called and asked to talk to the general manager, I was told he would check into it, but I never heard back. Three days later, I called, was given a worthless excuse, and was told he would know in a few days. After a few days, I called again, was told he hadn't heard anything, but that he would get back with me. I still have not heard back. This is not the way to deal with a customer. It is hard to believe that Ford Motor Company, or Baxter Ford, would offer a rebate, and not honor it, especially when it is a five hundred dollar rebate on a seventy thousand dollar pickup.

I dropped off my car with a flashing check engine light around noon on a Saturday. The were able to fit my car in and fix it by 5:00 that afternoon!

Excellent salesman, very knowledgeable, great service.

Dustin did a great job, I will return to buy another vehicle in the future.

BAXTER DOES NOT STAND BY THE USED CARS THEY SELL. DO NOT BUY A USED CAR FROM THIS COMPANY!!! They sell un-safe cars and do not care about their used car customers.They took advantage of a disabled woman!!!

5 DAYS after buying a 2003 Hyundai Sante Fe, The car started sputtering and almost died while driving on the interstate. I immediately called the sales man and he told me to bring the car in.
I am disabled (which the salesman knew of) and due to blizzards and frigidly cold temps I was unable to bring the car in until I was physically able to. When I was on my way to get the car looked at I called the salesman to let him know I was coming and he said that I waited too long and he would have to talk to his manager and call me back. NO ONE has called me back. In the meantime I have had a few estimates done on the car.
When I was test driving this car with my daughter and the salesman I had asked him if an oil change or any other regular maintenance would have to be done on the car because I was on a fixed income. The sales man said, "You wont have a thing to worry about."
I have been told that the motor is possibly out but in order to find out I would have to get the initial sputtering fixed first since this car has only been running on two cylinders since I bought it.
The estimates are as follows:

Replace Ignition coil and Sparg plugs $354.20
Replace Engine valve cover gaskets $273.01
Replace BOTH AXLE SHAFTS!!!! $634.77

REPLACE MOTOR $5000.00!!!!!!

Baxter LIED to me and took advantage of me! I understand that used cars are sold as is but I trusted this salesman and this company and they LIED to me about condition of this car and they do not care to waste time on a disabled used car customer!!!

I had a great buying experience at Baxter. I worked with Clint P and worked out a deal on a great Ford Edge. The whole team worked with me to make it worth the trip from Fargo, ND to come buy from them. Thank you for everything!

You can purchase a Ford product at a lot of Other places in the Omaha metro area, I d recommend you do that. I don t even know if the people out at Baxter Ford even believe I n the product they sell because they sure don t stand behind it. The service department is atrocious, different faces every time you go in and no body seems to take any pride in customer service. Get em in, get the money, get them out.

My husband spent days looking for a new car for our family. Our experience with Scott made our decision a no brainer.

I, Vickie Rule, purchased a Ford Escape on 12/31/2016, from Joe Luellman at Baxter Ford in Elkhorn. Service in our world today is lacking; however, Joe restored my faith in the service industry that day. Joe was awesome. He was knowledgeable, thoughtful and helpful. Matt Farrell was upstanding too! I walked out feeling great about my vehicle choice. After driving it for just two days - I love my new 2017 Ford Escape!! Thanks Joe, Matt and Skip

What a great group to work with, I wouldn't have changed a thing! I made a phone call at 9 am and by 9pm I had a new car delivered to my driveway! A special thank you to Ronnie who coordinated everything, and to Rodney and Jody who delivered the car and went through all the bells and whistles with me before they left! I'm super impressed and will continue to send my friends and family to Baxter Ford west Dodge!!!

I had the most amazing experience working with Clint and Ryan in buying our new 2020 Exlporer! We've gottren our last couple vehicles here and just can't say enough great things about this dealership. During this crazy pandemic time we were worried about even looking for a vehicle. Not only was it fast and SO easy, we had the best help ever! Can't thank Clint and sales guy Ryan enough! Went above and beyhond to get us what we wanted in 1 DAY! Fabulous work guys!! Shout out to the amazing Service department as well - you guys are great!! Thanks for the peronalized service and helping us through this whole experience!! Will continue to be a Baxter Ford buyer for life!!

Unlike Baxter South the people here are friendly, professional and above all very helpful with not only questions but also your transportation needs while they have your car. Thanks to service people at Baxter West for everything.

Marques is extremely friendly, professional, courteous and welcoming. We just walked in to look at getting a new truck for our growing family and pulled the trigger on a dream truck. Thank you Baxter Ford and especially Marques for being awesome!

I worked with a salesman Ambrose Lurks, He is the best car dealer I have ever dealt with, This is the 4th car I have been involved with buying from him and the experience gets better every time. He not only makes the experience fun but he works for you and gives you the best options for buying! He uses a friend approach to make you feel comfortable while also getting you the best deal around. A+++++++ all around for Mr. Lurks. Thanks again, will definitely buy all my Fords and used cars from this man! On a side note the Finance Department is super nice as well.

Que was great! Amazing customer service. I could tell he really wanted to help me but Baxter just did not have the car for me. He was very knowledgeable and answer all of my dumb questions to the best of his knowledge and if he did not know he directed me to someone who did. Would definitely recommend and may be going back if I do not find what I am looking for somewhere else.

What a great experience in purchasing my new F150. Kevin Putman was very professional and help me find ways to get the best deal. If anyone is looking for a Ford i suggest going to Baxter Ford of Omaha. No Pressure, Easy going dealership. I will be a repeat customer of them.

We had a great salesperson. Just didn't like how the business was ran. If you want to feel like you got an honest deal...DONT GO HERE!

Recently financed my first new car with Baxter Ford West Dodge and had a fantastic experience. My salesperson, Ron Archer, was phenomenal. He and the rest of the team worked with me to find me the right vehicle for the right price. I'm incredibly happy with the result and look forward to having the opportunity to do business with them again in the future. Highly recommended!

Employees are very professional. Ask for Matt Murphy, he's a good guy.

I was in a situation with a broken vehicle and in a tough spot financially needing transportation. The entire staff from the newest sales person to Shawn and Micky take a genuine interest in helping get you the best deal for your situation. Jake, Ronnie, Matt Phillips and Jacox bent over backwards to get me exactly what I needed that fit perfectly into my budget. No matter who helps you at Baxter Ford west dodge you can rest assured that the staff cares about you and making you happy. I couldn't be more pleased with how I was treated and I know that won't change with the staff in place. Thank you again Jake and family.

I scheduled an appointment to have my truck looked at. The slot was open online. Got a confirmation email. They call me several days later and tell me their team is backed up an entire month. They just permanently lost me as a potential customer.

This was my first time getting a new car and after going to several dealerships, Brandon did a fabulous job setting me up with the price I could afford and a car I love! Smooth, simple, and answered all of my questions! Thanks Baxter!

Baxter Ford was top notch and so easy to deal with. We had been looking for months to lease or buy a truck and been in contact with several dealerships. Baxter s customer service and salesman Scott Orrick won us over.

Wonderful experience at Baxter Ford. Eric Maynor did a great job! Thank you Chip and Matt Jacox for working the finance. Great job all around.

The service I received was outstanding. From the pleasant greetings, the hot chocolate while I waited, excellent service work, to the "have a happy holiday' good byes. I was like working with family. - Marc

Horrible experience, had vehicle for 4 days then they tried to double the interest. They also tried to raise the payment $130 a month after I had signed several pages of the contract. Stay away, run far and fast.

Sara Meehan
I had a great experience purchasing a truck today from Sara

this place will give you misleading info and will go above your budget intentionally! do NOT come here.

These guys know what there doing if u want your car fixed go to them I put a ton of parts in my ranger and 3 mechanics didn't fix it went to ford they had my truck fixed the next day these mechanics are good thank u use these guy unless u want to spend money u don't need on other mechanics that don't know what there doing

Thank you for listening to my needs and making my first car buying experience a very pleasant surprise. Evan Tricker you were the reason I bought the car you didn t pressure me into financing a car I didn t want. I will be in need of another vehicle soon, so I will be going back to Baxter Ford West Dodge requesting Evan Tricker because I trust him to deliver another hassle free car buying experience.

Very friendly and helpful staff. Able to help my wife and I find the best options for each of us.

Matt Eveland

He was very helpful and not pushy. He always kept looking for exactly what I wanted. Even after he found something close to what I was looking for but just not quite there ,he still kept looking.

Purchased a vehicle on September 30, 2017. Dustin Lair was our salesman, he did an amazing job everything was straight and to the point. The little bit of time we had to wait he didn t just leave us sitting waiting and wondering if they forgot about us. Also Chloe Hamel was our business manager, she also did an amazing job. Worked hard to get us a low rate and monthly payment. Amazing dealership to work with, by far the best experience we have had at a new car dealership. Will be returning for future vehicle purchases. Sales Manager Donnie Rosenthal went above and beyond after the sale was final. 110% Satisfied.

Jackie Mulligan and the rest of the Baxter crew did a great job in setting up my son and I with the vehicles that we needed. Looking forward to the service relationship as we drive thru our leases.

Honestly, very disappointed with this dealership. As many years as we've serviced both of our vehicles here and the fact that I've leased my last two Explorers from Baxter, I felt absolutely no loyalty whatsoever this past weekend as we visited to look at another vehicle. We also specifically told them what payment we did NOT want to go over AND that we would be looking for another vehicle soon for my husband.

We waited probably 15 minutes for the sales person to come back with a price sheet. Even if we put $2,000 down on the vehicle, it would have exceeded the amount we informed him we would not go over. While I get that a down payment reduces the size of the payment, I would never put $2,000 down on a leased vehicle as it wouldn't save much money on the overall ownership of the leased vehicle and I would get zero value or return out of it.

They were matter-of-fact about the price and they were not going to budge and did not even consider any other negotiation. They tried to put me in a vehicle that I did not ask for (heated steering wheel & seats, leather seats, turbo, and not even the color I requested.

They simply showed zero interest or loyalty in our business. A sure-fire way to lose any future business.

Worst dealership we've been to so far. Pictures were extremely deceiving online. Car looked almost completely different when we got there. Also way overpriced for what your getting. And i don't do many reviews so when I do, trust me this place is not good.

Was disappointed with the staff it felt like you were wasting some of their time bringing in your car.

I had purchased a lemon from a different dealership about a year ago , after finally having enough with the break downs I went to Baxter. Jake Schwarck helped me get into a reliable used car when I needed it most. Would highly recommend to anyone looking for A new or used car.

The easiest car buying experience I have ever had. Ron Archer is the best!!!

Jay is very knowledgeable and available to answer my questions and he always lets me know when the vehicle I'm looking for is in inventory.

Thanks to Tyler and Jason for working hard on getting me out of a car deal gone bad, they sacrificed alot to help me buy a decent and dependable 2013 Kia Soul.

Ryan Flynn provided excellent service - really happy with my choice to work with Ryan and the Baxter team!

My salesperson was Ross Kehm and compared to the last Ford dealership salesperson I dealt with about a month ago, Ross was a godsend. He was incredibly well versed in each of the vehicles I was interested in and had great, informative answers for all of my questions. He was very friendly and easy to speak with. Truth be told, everyone I encountered at Baxter Ford West Dodge were courteous and kind, but back to Ross. He also helped me get an amazing deal on the right car for me (he knew what I was interested in and didn't try and steer me toward something I didn't want) as well as getting what I wanted for the car I was trading in. You can be sure the next vehicle I get will be through Ross or at the very least this dealership.

Worked with Kevin Putman online, as I am out of state. He was helpful and was great to work with.

I must admit, they have won me back.
I eas there several years ago, on a deal with a van i had.
I felt that i was being held " Captive" with the salesman.
I was firm that i did not want to trade my vehicle and wanted to get on with my day.
Fast forward to yesterday, i brought in a different van i own for a factory recall and had the rear brakes replaced while it was there.
I would glady go back for more service work as i need it.
Thanks for your help.

Mark Mathews

How can I do business with them if all the numbers associated with them don't work? It says "your account is not authorized to call this number" and no, it's not an issue on my end because I have called others with no problems.

Thank you James and AJ for donating the water for our fishing trip! It was so hot, but I almost every student caught a fish that day! Thank you so much!

I recently had my car serviced at this location. Roy Paden was my Service Advisor. I was very pleased with everything! This is the only dealership in the Omaha area where I have my car serviced. I definitely recommend this dealership and Roy Paden.

One of those where if I could give ZERO STARS I would. Their customer service for the service department was worse than horrid. Bunch of kids back there working and sounds like we re one of MANY that have experienced this...
Took the truck in to get a part replaced which they had to order. Fine.
Two weeks later, no follow up call in between, we call them and we re out on hold for over 17 minutes. After finally getting a person to help, they tell us the part was in a few days ago, but the service rep helping us was no longer with them... no kidding?!
So when asked if we could bring in the next day to get serviced, we ask for a loaner and are told we have to arrive at 7am in order to make sure we get a truck... which btw, the original service appointment was scheduled for 7am and they did not bring the truck in until 7:25.
Word of advice Baxter, when you have an employee quit or get fired, follow up on their clients.
Do NOT recommend.

Salesman Kevin Putman was awesome. This was our first time buying a brand new vehicle, and it couldn't have been more enjoyable. It was certainly worth the drive from Council Bluffs to West Omaha. We did our homework before buyng, and Baxter was the winner. We love our new truck. Thank You Baxter Ford

I had such an amazing car buying experience with Baxter Ford. Ambrose was able to answer all of my questions. He was very personable and genuine. I'd definitely recommend Baxter Ford and ask for Ambrose.

I had been to several different places before coming to Baxter but none compared to the car buying experience thanks to Dustin Lair. Will definitely be coming back! Highly recommend you come see Dustin.

Awful in sales and service. I ve had nothing but problems here. They handled the transfer of a fleet vehicle for my company and it was a circus that went on for over a month with lost and delayed paperwork.
Try scheduling service or driving in for service yourself. That s another fiasco if you choose to subject yourself to it. They obviously have enough business and choose not to accommodate any further business. Save yourself the time and go elsewhere for any need you have.

2/4/19 Update - just tried to book service for a recall item on my vehicle. I can get in 3+ weeks from now on 2/27 or 3/4. This place somehow has plenty of business. go somewhere else where you can actually be accommodated

Went in looking at a used vehicle. Gabbie helped us and was amazing at working with what we wanted and needed. She was also very polite to our 2 year old who did very well for a 2 year old at a car dealership. We were in at 2 and out by 5. Helped answer any questions we had after the sale of our vehicle.

Eric was fantastic. He took care of us and got me exactly what I wanted.

The service department gives you the runaround all the time.
Can't get things done right

This dealership does things differently than I m accustomed to and I mean that as a compliment. Dustin Lair was great. I will go back for my next vehicle!

Tyler spotted us the minute we arrived because my husband needed help getting out of our car. He came right out and it has been a delight working with him. He is very knowledgeable. We needed a special SUV to install an electric passenger seat and a wheel chairlift. The second problem was one low enough so that I could easily get in the drivers seat. We live in an apartment with small spaces in the basement garage for parking. Fortunately for Bob and I with Tyler s help we have a car that meets all our needs

Pleasant and easy to work with. Good buying experience with Ted Monte and the sales department. They were also quick and efficient with the paperwork.

I needed several simple parts for broken vacuum hoses and connections that go to the wastegate located on the turbos on my 2012 F-150 3.5L Ecoboost XLT. I brought the broken components into Baxter Fords parts service counter be identified and purchased. Reason for going to the dealership parts department was I wanted OEM parts. The parts counter employee at the approximate time of 2:00 P.M on Monday Dec 11 was completely uneducated in in the entire process of identifying the needed parts and looking up specific parts diagrams or understanding what the parts were. The employee asked a fellow employee who also had no idea and walked away. Eventually, an entire assembly of the vacuum lines and connections was found. I explained I needed only several components. Apparently, they can t do that and have to sell the entire assembly which was over $140.00. I explained that is not needed and left and traveled to the NAPA store in Elkhorn. The parts specialist immediately identified what was needed. 5 minutes later after looking up the part, acquiring it and paying $4.00 I was out the door. I may have not gotten OEM exactly, but I was assisted with an educated parts specialist that could actually troubleshoot a problem. I do not even know if Baxter Ford has an ASE Certified parts specialist as no certification was located anywhere at the counter that I could see. Take the information as is. Do your research before purchasing ridiculously marked up parts from uneducated Ford Dealership employees.

The service department employees are rude an don't offer much assistance when you pull in. I have now had my oil changed there for the last time. My vehicle started leaking oil after one of my oil changes and I found that the filter was lose. I asked them to clean the residual oil, and verify that it was the filter that I could turn by hand. They also told me I needed new break pads. I don't! Had them do some warranty body work. That body work only lasted a year. While they did the body work they ran my battery down so much so, that it would not hold a charge. They did buy me a new battery. However, during my last visit. I now have an oil leak, my breaks (which have not been replaced) are fine, but I need a new battery. They usually wash you vehicle after a service, this time they did not and charged me just over $44. To change the oil.

Update: after posting my original review, I promptly received a call from Baxter and they were very eager to rectify any and all issues I had. They were also kind enough to assist with the cost of any and all repairs related to an oil leak/changes. They have also offered to repair/correct the original body work they did. I will be taking my car back for those repairs and will continue to use Baxter in the future. It's nice to know that businesses do read reviews and care about customer service. Kudos Baxter! And thank you Don Murray. Your sincere appreciation for my business and yours is rare this day in age.

My second time leasing with Baxter Ford West Dodge. Great experience and friendly people. Thank you Jake Schwarck for all your help! Appreciate you helping with everything!

If you want a fantastic salesman ask for Gage Eden.His patience was outstanding and he found a truck for my husband that was perfect for him with none of the extra bells and whistles that my husband didn't want.Also Matt the sales manager was just as wonderful to work with.Neither of these guys were pushy but made sure we walked out of their happy.Will always buy ford.
Thank you Matt and especially to Gage Eden for your outstanding customer service.Gage will go far in this business cause he has the perfect personality.And thank you to the others that worked with us to get my husband in this truck.You are all amazing.GREAT JOB GAGE EDEN,GLAD TO OF MET YOU

Jake Schwark was a great help in getting me all set up. The truck is perfect.

Jayce was awesome! We bought our new Edge a few weeks ago. He wasn t pushy through the sale, offered refreshments during the wait, and kept my wife and newborn comfortable throughout the sale. Highly professional and would definitely return when I need to get another new vehicle.

Tyler Comer is the best car salesman we have ever dealt with! No pressure, personable, cool guy and kept his word 100%. Very professional. Need a car/truck go to him!

I made a deliver there the gentleman who unloaded me was very kind and professional

My deal took 8 hours to complete but in the end the staff can't be beat... I love Baxter Ford...

Abel Thomas is terrific. I will never buy a car from anyone other than him.

Best place in town to buy a New Ford or a pre-owned vehicle

My family has bought 8 vehicles from Dana Livingston and the last 4 have been from Baxter Ford. He has gone above & beyond with servicing our needs. We could not be happier with the service and vehicles.

I previously purchased a vehicle from Baxter Ford with the help of Ryan Flynn who was a huge help and made the buying experience great! He followed up to make sure everything was going well with the vehicle and solved any questions or problems we had with no hassle.
Today I went back because I'm trying to sell a vehicle and I dealt with a Matthew. I wish I would have gotten his last name but I did not. Even though I could not make a deal with then today, Matthew was very helpful and polite in the offer Baxter gave. He tried to help find me something to trade for, but they currently didn't have what I was looking for.
I've always had a great experience at Baxter Ford and would definitely go back for future vehicle needs.

Scott Orrick and Jake Schwarck were great sales consultants! Matt Farrell took care of getting me into a new lease when my first car was totaled after 2 months (not my fault) and gave me the same deal immediately after car was considered totaled. Andrew Fauss also helped me with window tint. They all have great sense of humors and try to get the best deal.

I talked to the sales rep Ted Monte over the phone before we came out there. We explained what we were looking for. When we got there Ted had multiple choices for us. He took really good care of us from the first interaction all the way to the end. We highly recommend Baxter Ford and Ted from the experience we had.

Awful. Waited nearly 1.5 hours and car was not even in garage yet

Ambrose was an awesome salesperson. Helped us find exactly what we wanted and advocated for us. However, the manager went back on his original price offer charging us $1k more. The service department only completed half the repairs we requested before taking our truck home. So, we had to wait for the repairs to be completed. Then one week after signing the papers, the finance manager calls and says they are changing the terms of our financing and payment will go up. In short, the salesperson was great but management could use improvement.

Very disappointed. I was working on a Fusion purchase with salesperson Roy but couldn't agree on a trade in value so offered cash. His boss Clint tried showing me figures for what they have in it. (Is it really? ) Then Clint said they have had it long enough that it may go to auction soon and he believes they could get what they have in it. Maybe so and good for him (if that's really what they have in it). I believe my offer was more than what they could get at auction. So Clint lost a potential customer and $ for his salesman Roy on a vehicle that hadn't been shown for a while either. (It wouldn't start, had to jump it)

I had an excellent experience buying my 2021 Ford Bronco at Baxter Ford West. My salesman was Abel Thomas and he was excellent to work with. The whole staff was very friendly and helpful from the Business Manager to the Maintenance Manager. If your in the market for a new vehicle, I highly recommend Baxter For West.

Went in to buy a 2019-2020 explorer and quickly realized the prices with the options we wanted were way to high. Mike Swanson did great and found us a 2018, but Platinum version, top of the line options, looks better than the newer models and we loved it right away. Mike was super friendly and easy to talk to to make the process fly by. Ask for Mike if you go in!

They take care of their customers and also Ambrose is a great salesman. I recommend going to ambrose!

The service team did a great job! Quick and friendly. I always take my F150 to Baxter Ford on Dodge. You should too!

Evan tricker - Amazing service, very nice took good care of me and made me feel comfortable during the entire process. Amazing job!

Buying a new car is an arduous task. Ryan Flynn did eveything he could to make the process as painless and expedient as possible. I would recommend Ryan and Baxter to others.

I've just purchased my 4th vehicle from Able at Baxter Ford. As soon as I arrived he already had the keys pulled to a truck that he thought would interest and fit my needs best, and he s right! I didn't have to look around for anything else because he already pulled a truck that met the criteria I was looking for, and gave me a great deal!