Baxter Ford (formerly Performance Ford) Reviews

friendly and helpful service, Roberto helped us and knew what he was talking about, will come back next time we are looking for a car

Worked with Dustin Lair, he was so patient and understanding and never pushy which I appreciated. Thank you Dustin!

Matt P and Matt G was amazing salesman and had better customer service, little mess up and these 2 did eveeyevery in their power to make sure I was a happy customer. Only place I'll be going to from now on .

John Carnes was an incredibly helpful sales associate that went above and beyond all expectations. His personable and professional personality worked well to personalize our experience. The customer service at Baxter Ford was exceptional all around.

The service Department was wonderful. I had warranty work completed on my F-150. I had to reschedule the original appointment. They had no problem working me in to a different day. The young lady was so friendly on the phone. Matt the service Manager is awesome. He personally kept me updated on how much longer I had to wait. Job well done. The car wash was not working but I can always go out to have it washed.

I had a great time dealing with Jake Schwarck as my sales man. Would highly recommend if you re buying a car you do it with him.

I recently bought a new F150 from Baxter Ford and was very happy with the purchase. Chris Stott couldn't have made it any easier for me to get in and out. Definitely will recommend to others.

Their service is excellent and also the staff is very friendly

Purchased a new vehicle through Baxter Ford West Dodge. After the hassle of trying to deal with multiple car dealers in finding a new car, Baxter customer service was a refreshing change to the standard issues when dealing with a dealership. Mike Farrell honored pricing a previous dealership tried to tell us was no longer available. Financing was done quickly, questions answered honestly, and all around a pleasant experience. Would recommend this particular branch of Baxter to everyone.

This is a story about a dealership taking advantage of my elderly grandma. My grandma purchased her dream car from this dealership, only she drives it and she only puts on about 4000 miles a year and insists on having it maintained at the Ford in Omaha she bought it from, which is an hour drive for any sort of maintenance.
This all started when the car needed a new strut? Or something like that. We scheduled the appointment over a month in advance under the pretense that the car would be dropped off first thing in the morning and completed before the end of the day. We made family plans to visit the Omaha Zoo and make it a day.
10 hours after dropping off the car we have head nothing from the mechanic at all, we call thinking it should be done and we should leave the zoo. Nope. They literally didn't touch it all day. They didn't have any rental cars either only SUVs, which my 70 year old grandmother has never drove before. So I had to drive her home, and she drove back to Omaha by herself 3 days later with great discomfort in an unfamiliar vehicle type.
Here's where it starts to snowball. The car was returned a short while later for some airbag recalls. My grandma tells me after getting home that her power seat up and down is broken, makes a horrible clicking noise. I called the dealer to set an appointment to replace the 1 gear for her seat. She gets there and they send her home again without fixing anything, because they need to order the part, a part they should have already had because they knew what they were fixing.
Unfortunately I can't attend with my grandma all the time, and when she went back the second time for the power seat it got really ugly.
They told my poor grandmother that the extended warranty she had bought for her car suddenly was expired and no good anymore.
They also told her that the entire seat, rails and all was necessary to replace, almost 2000$... 10% of the cars total value for a stripped gear in a power seat that other people have replaced themselves. A bold Faced Lie. Taking advantage of an elderly lady that dislikes confrontation... who was considering buying a newer Mustang with more advanced safety features in the near future.

Her trust with Ford has been eroded to the point she wants give up her dream car. I wish Ford would make it right. But the dealership at Baxter has been awful with it's customer service and maintenance. I'm of the opinion someone there deliberately abused her power seat up/down function. My grandmother's car is in pristine condition, absolutely nothing should be wrong. It seems there is always a new problem after they fix the one before. With the way my grandma treats her car, none of this should have been.

Most recently her Mustang returned with an extremely rough idle that shakes you from side to side like an old big block. It's a V6 that usually purrs like a kitten. So now the car is currently been fixed by the local mechanic and no longer a Ford dealership.
I wish Ford would step in and do something right when a dealership is abused a loyal customer...

Ron Archer did an excellent job finding a vehicle that works for us. He made it personal and individualized to our family. No undue pressure. Definitely would recommend him to others. Thanks Ron.

Meg did an outstanding job of finding the perfect vehicle for my daughter.
Very knowledgeable and easy to work with, Thanks, Meg.

Had a very good experience overall! Ambrose Lurks helped find the perfect car for me! All of the staff was very friendly and helpful. I definitely recommend Baxter Ford to anyone looking for a vehicle. Be sure to ask for Ambrose!!

Kyle Nicholson was Awesome helping us with the purchase of our used Toyato Tundra pickup! He was kind,curtious and very knowledgeable. He called several time before our purchase and answered all of our question quickly and knowledgeably. He also called to check up on us after we brought the pickup and returned home. It was a great experience work with him! Thank you Kyle for helping us find a great pickup!

Ryan Flynn was my sales person, and I had an awesome experience working with him. He picked a car out for me before I stopped out there, and it was perfect. No hassle at all getting the deal I wanted. I experienced accommodation like no other from this dealership. Definitely recommend!

Very friendly, very helpful people! If you buy a vehicle from them, go see Ron Archer. He made it very easy to buy.

Marques was super friendly and really worked with me to come to a deal I could agree with. He answered as many of my crazy questions he was able to and referred to someone else if he didn't know the answer himself. Chip was also super friendly and made me feel like he really cared whether or not I was getting what I wanted. He walked me through the financing in a way I was comfortable with and could understand. Although the whole experience of being a first time buyer was stressful and overwhelming, I felt as though these two made it a better experience overall.

Mike and Eric had great customer care and made the whole process seamless and fun!

I had an amazing salesmen, he did a phenomenal job, and made the process smooth and quick.

Dad is happy with new truck. Here are his words: Jake Schwarck has done a great job as sales rep. I had very specific configuration in mind. Even though it took some time to find one, the truck I got is very close to what I needed. He also ensured that couple aftermarket options were done by service. Kurt Reinke, finance manager was very helpful and resolve all misunderstandings. Baxter Ford West Dodge has a great team! Thank you.

Once again I am extremely happy with Baxter Ford! On Tuesday night got a flat tire on my 2012 Ford Fusion. I called Chad from finance to make sure that this would be covered under my warranty. He said it was and then offered to give me the number for the company that would come and help me change the tire. He was so pleasant and helpful! I also had a great experience with Aaron in the service department. He was professional and went above and beyond to make sure I was taken care of. The warranty company said they would not cover my claim and he did research, called them again and got it covered. He was very friendly and I left Baxter with a smile. :-) Thanks gentlemen! We will continue to use Baxter!

I have a fleet of 4 leased cars and I have bought and cycled through every model imaginable from Toyota to Nissan to Subaru to Mercedes etc... Baxter Ford is BY FAR my favorite dealership. I purchased a hassle free Ford F150 XLT with full transparency from the dealership Ambrose and Brian were phenominal sales reps to work with; they were knowlegeable, prompt, and courteous. I will buy again. Thank you for the car Baxter Ford my family and I love it.

We worked with Jeff Novak, he did an awesome job! Best sales man I ve worked with! Highly recommended! Thank you for your help!

Eric Maynor is hands down their best salesperson! He listened, took the time to understand what I wanted, and didn't try to push me out of my budget. He didn't hit me with any of the typical sales tricks, or make me feel pressured. He drove to Papillion in the snow to get the the right truck for me and my family. He will absolutely get my future business. If you want someone who does the job well, he's the one to ask for out at Baxter Ford.

Scott was great! The whole team worked with us to make sure we got exactly what we wanted!

I had a great experience at Baxter Ford. This was my first car purchase on my own. John Carnes made it easy and was incredibly helpful. I came in with an idea of what I wanted and he pointed out differences in the models to help me narrow down my search. He was also very accommodating when I had questions and concerns. I had purchased an additional protection package. The process was incredibly smooth and easy. When I went to pick up my car following the completion of the protective detailing, John Carnes spent some time and walked me through some of the technological features in my vehicle that I had questions on. John Carnes went above and beyond to make my first car buying experience as easy and stress free as possible. I'm thrilled with my new vehicle and comforted to know that John is a phone call away with any questions. I would highly recommend John Carnes to anyone looking for a vehicle. I know I will be back for my second car purchase!

The entire team made it very easy to purchase my new vehicle. They were honest and upfront about pricing and did not try to pressure me into anything. This was by far the quickest vehicle purchase I ve ever made. Ronnie, Kevin and Alan were all very professional and I couldn t be happier with Baxter Ford.

The staff at Baxter Ford West Dodge are top notch! I was in a predicament with my vehicle needing service and they made me feel welcome and right at home. Thet were kind to my children and that means a lot to me! JoJo helped me out and I paid the price I was quoted! The accommodations whike waiting for car service are superior to other dealerships. My daughter specifically asks to go there to play on the indoor playground! I must give a shout out to the manager Clint. He was beyond helpful and ensured my car service was painless! I won't take my car anywhere else and I'm so happy I bought a car from honest and friendly people!

Baxter Ford in Elkhorn, Brian and Dustin specifically, took such very good care of us when we purchased a vehicle for our daughter. There were some issues with our vehicle and they handled everything so very professionally and did everything that we could have asked of them to make sure we got a vehicle that suited our needs. They followed up with us and were very understanding and attentive with all of our questions. This was one of our first experiences buying a car from a dealership. I would not hesitate to return to Baxter for our next vehicle purchase!

All I can say is "wow!" I have purchased so many cars over the years and have always hated going to the dealer only to experience pushy salespeople, managers, and finance staff! So my last two cars I pretty much bought on-line (sight un-seen) but was let down quite a bit with overpromised options, and missing equipment (another story!) So I decided this time for my new ride I would take my time and do some research on my own. The F150 is what I want! After driving through a few Ford dealers Baxter Ford was the only dealer that treated me with respect and didn't have sales staff that were pushy! David Brock was the first guy that approached me with a firm hand shake! He truly knows Ford trucks up and down and understood I was doing some research before a upcoming purchase. His approach, and professionalism will bring me into your dealer to purchase---only- from him. He truly knows his product and how to treat people with respect! What a rock star!

This is one of the best sellers with a high capacity for customer service. Jeff takes the time to know your case, understand it and be ready to help you in everything (Believe me when I say in everything) what is within his reach. I am very happy that I bought my vehicle with him and will continue to do business with him. It makes me feel like family. It is like being at home.

I recently bought my first new vehicle from Baxter. I had always went with used as the investment in new is a big commitment but I would Like to thank Bob W For walking us through the process and doing his absolute best to make it as low stress and painless as possible. Everyone from sales to finance to Revo and the rest of the guys in the shop and Ginny in aftermarket were nothing but helpful

New tires fast and good.

Oct 2020
Bought new 2020 Ford F-150 SuperCrew experience was fantastic five stars salesman Ambrose very helpful and entertaining Service department was great switch tires from all my old truck to my new truck. Finance department very quick very professional T
hird vehicle I have bought from here very good experience great people

Tim Mangiameli (phone# 934-5656) and everyone else at Baxter made ording my Mustang a great and seamless experience. Any attempts at up sales, warranties etc,, were low pressure. Only less than pleasant part was being totally lowballed on my trade-in, but after sticking to my guns was able to get them up to the online NADA value.

Jodi in the service is an asset to this dealership. She puts the customer first!! Don Kruml is also a great employee to work with, he makes sure the job is done to the customer satisfaction! Keep up the good work!!!

Great experience with Marques. We ordered a Bronco Sport and he made everything easy and fast!

Chauncey Brown is a great salesman to work with when either leasing or purchasing your next vehicle from Baxter Ford West. He is very knowledgeable, patient, understanding of my situation, and he answered all of my questions. He took great care of me and I'd recommend Chauncey to all my friends and family! Outstanding customer service!

Had an amazing experience at Baxter working with Kevin Putman! It was my first time purchasing a new vehicle so I was a bit nervous but Kevin was able to answer all my questions very thoroughly! He was very proffesional and never made it seem like i HAD to buy the car right then and there. Overall I was very pleased with how comfortable my experience was! Thanks to Mr. Putman, I am a proud new owner of a 2015 Ford Fusion :) !!

We had a great experience at Baxter. Our salesperson Earl Davis was so patient in helping my daughter find the perfect car and really made me feel comfortable that we got the best car possible for her for short term and long term needs. I appreciate the great relaxed experience and will be back for our next car purchase.

He did it again! Matt Eveland and the crew went above and beyond to help me get into another new ride! Always a hassle free experience when dealing this this top notch crew!

(November 2017) Matt Eveland did it again! My wife and I purchased a car a few months back (original review below) and were in need of an additional winter ready vehicle. I sent Matt an email, and shortly after he sent me many options to chose from. If that wasn't enough, he stayed late on a Friday night to work around my late work hours. The Baxter staff made the purchasing process quick and painless once again! Thank you Matt and Baxter staff!

(original review August 2017)
I had a great experience at Baxter Ford on West Dodge while purchasing my mustang! Matthew Eveland was easy to work with and worked to make sure I got the best deal possible! The whole staff was very polite and walked us through the entire buying process. Simple and stress free! Thank you Matthew and Baxter staff! I look forward to working with you in the future!

Great experience purchasing a certified pre-owned vehicle! Thanks to Rod Bates, Alan and Ginny for getting us through the process with smiles.

Dustin was awesome and really helped me out. This is my first major purchase and I was very nervous, but he reassured me that I was making a good choice. I would recommend asking for Dustin Lair for your next purchase!

I was having an issue with the brakes on my 2011 Ford Edge. I am fairly new to Omaha and hadn't really found a car place to call my own yet. Baxter was the closest dealership, so naturally that's where I went as I was scared to death driving with bad brakes... even had a close call on the way there . I'm so glad that's where I went! Brian Murray was my service advisor, and he took excellent care of me! They were very busy and there was a short wait, but my child enjoyed playing in the play area. They weren't going to be able to get me in until Saturday and had no more courtesy vehicles on the lot. As a single parent I couldn't go without a safe vehicle, so Brian went to bat for me and made sure to get me a safe vehicle to use. I felt like he really listened to me and understood my concerns and went above and beyond for me to make sure that I had safe transportation! It made a really huge, positive impression on me, and I'm happy to say that I've found my new car place! Thanks Brian!

Salesman was Dave Brock. Having purchased 8 vehicles from Baxter over the past several years, I expected and received the type of professionalism I am used to at the dealership. Although this was my first time with Dave, normal salesman no longer works there, it was no different from my previous experiences. He knew his product and what I expected of/from him. Product was a 2016 F350 Diesel crew cab. They handled the change over of equipment (air bags, 5th wheel hitch, etc) from my F-250 and the add on's I requested. Great experience as usual. Thank you Dave!!!

Awesome group to work with. Take time to help when other dealers won't. Highly recommend.

Just bought two more from Baxter!! Sales, Finance, Management, ALL work to get the deal done! Six years, I think this is 6-7 vehicles from Baxter Ford Omaha.

A wonderful place to buy a vehicle!

Incredible place to get service... The website is antiquated, can't schedule simple things like an oil change, unless you go out two weeks. Walk-in wait is 90-120 minutes.

So I went ahead and booked four future appointments, estimating when I might need them

Most software now includes an "add to your calendar" option. Baxter doesn't.

I recently Purchased a vehicle from Baxter Ford on West Dodge and simply cannot say enough about how great our experience was. We showed up after hours on a Friday night and Scott still took the time to let us take the car for a test drive. As it was after hours the finance department had closed for the day and he encouraged us to go look at the other cars on our list the next morning before making our final decision. We couldn't find another vehicle even close to the one at Baxter and so we made our way back. Scott let us take it for another test drive and was just amazing to work with. When we went back to sign papers with Chip he was extremely honest and up front and was also so easy going and awesome to work with. I highly recommend Baxter Ford out at West Dodge if you're in the market for a new vehicle. They will treat you right.

Juan, our salesperson, and Kenny, our finance manager, were both super helpful! We were first time car buyers, but they were very genuine and explained everything right up front. It was a great experience!

Walked into Baxter wanting to look at a vehicle, ended up leaving with it thanks to Evan. Gave me all the information and options i needed, got my vehicle looked at for trade value pretty fast, and answered any questions i had. Really professional and genuinely a nice dude. If you stop by baxter looking for something ask for Evan Tricker and he'll get you what you need to get rolling.

Grant helped me pick out a car that was just right for me and for my price range. Love the service that was presented to me by Baxter Ford !

Marques was a wonderful car sales man. The only complaint I have is that the finance person tried to hard sale me insurance. I found the vehicle I wanted and am happy with the service overall

We recently bought a new truck from Baxter Ford. Timothy Mangiameli provided outstanding customer service and made buying a great experience!

Ambrose was awesome. Finance phase pushes warranty plans, very hard sell.
I would have given 5 stars if not for the finance process.

If you ever need a car, go see Kyle Nicholson. Excellent salesman, I definitely picked the right person to sell me my car !

Loden provides excellent customer service every time i take our vehicles in for service. Thank you Loden!
Scott and Adelle

Nice place. Had the vehicle I wanted at an acceptable price. They were late getting my title to me, but they made up for it. The salesman I worked with wasn't a slimeball so that was refreshing.

Had a great experience working with Dustin, Brett and Chip in the purchase of a used F-150. They were extremely friendly and professional through the entire process and answered all of our questions. I would highly recommend them.

Roy helped me find the perfect vehicle after my previous car was totaled in an accident. He listened to what I was looking for and knew his stuff so well that I ended up falling in love with and buying the first choice he showed me. Only complaints are that upper management needs to work on their customer service and communication skills. I wish the car had a more thorough detailing when I bought it, but otherwise love the car. Thanks again Roy!

Chad Bloodworth helped me with the purchase of my new 2013 Focus ST. I couldn't ask for a more helpful and knowledgeable sales person. He was very patient and genuinely concerned that I get the car of my dreams. The finance team was very helpful and easy to work with. The entire process from start to finish was very smooth and as painless as possible. I would recommend Chad from Baxter Ford to anybody that is looking for a new or used car. Excellent service Chad!

Horrible experience, had a certificate for a free oil change, sat here for 4 hours. Absolutely ridiculous

Leasing a new f150, and got a great deal, and were very cooperative, just tell Clint Paulson that I sent you in there and he will treat you great, and will work with you, to get the best deal for your dollar. I would recommend Clint Paulson to anyone looking to deal with a honest and personable sales man.

Rodney Bates. Amazing salesmen. He listened to what I needed/wanted. My price range. He got me a great deal. He worked really hard to get the realtor happen. Top notch guy!

Had a excellent experience working with Baxter and Scott Orrick. If you are in the market for a new car add stop in he won't disappoint

I had a great salesperson who was courteous and well informed throughout the searching process, but the actual buying process and delivery could use some improvement. I felt once I had picked a vehicle , customer service really dropped off and overall I did not leave with a "good experience " feeling.

Marques Woods with Baxter Ford helped me find a very specific car in a short time frame. I felt he went above and beyond to help me find the right car and was treated like his only customer.

I worked with David Brock to find the 2016 F150 I had been looking for. He was very patient and nice to work with. I had some estimates from other dealerships and David was actually able to go under my best estimate. David was very professional and was able to make the car buying experience much better as he was very knowledgeable on the vehicles themselves as well as financing options. I would recommend David to anyone looking for a new vehicle.

I had such a great experience at Baxter, Justin Johnson is amazing! I got a car the same day i walked in. When i went to Baxter i went in wanting to trade my car which was a 2001 Jeep Cherokee in for something more reliable and safe manly for my daughter, Justin knew exactly what cars would fit into what i was looking for. He put me into a 2014 Ford Escape which has been such a great car for my family. I am so happy that my mother recommended them to me, i had such a bad experience with the place i bought my Jeep from that i would never recommend anyone going to Carhop, everytime i would fix something on the car, something else would break or fall apart. I actually felt confident leaving Baxter & i knew Justin was not just another salesperson i felt like he actually cared about my situation and that is why im giving 5 stars. I would highly recommend Baxter to anyone who is in need of a great car, everyone in there is so kind and helpful. I would also like to give a big thanks to Patrick Johnson he treated us so great so thank yu to yu both!!! We need more people like you :)

Five stars to our finance guy Rico. Had a little bit of a glitch in pricing and he totally stood up for us to make sure it was right. Appreciate his patience and helpfulness.

If you are looking for a new or used vehicle talk to David Brock he's the man! Found exactly what were looking for and is not pushy like most sales men. Jason was also great help.

Brian has been super helpful through our process and helped us find our new family car!

Great service when I was looking for a vehicle . Salesman Sean thies was very friendly and helpful to work with !!

Jake Schwarck was great! Didn t push me into something I couldn t afford. He s pretty damn cute too.

My first vehicle had several problems, so I had to get another vehicle. Its having problems too. The car I traded in never gave me problems, I wish I never went to Baxter. I bought the extended warranty and am using it, but everytime I have to find my own transpotation while it is being repaired. On top of all that my in transits are out because I have to pay taxes on both of the vehicles to get my plates. Again, I wish I never went to Baxter.

I have nothing but great things to say about my new truck and the salesperson who helped me, Earl Davis. We will be back in when we are ready to purchase a car for my wife. Great experience overall!

I need to get something off my chest: I cannot endorse the services at Baxter West Dodge. Their staff is careless when it comes to keeping your vehicle safe, and I encourage you to look elsewhere for a more capable and thoughtful car dealership.

On Thursday, July 2nd, I received a call from Baxter about someone breaking into my prized 2016 Ford Mustang. I left it in their care for some repairs, believing they would take every precaution to keep my car safe. After receiving that call, I immediately stopped what I was doing and headed straight to Baxter.

After arriving and inspecting my car, I noticed suspicious elements break-in. No glass was broken, and the locks were not tampered with; it was clearly left unlocked. It appeared that someone easily broke into my car, damaged my AC controls, and stole my amps and stereo system in my trunk.

A service representative and a mechanic attempted to explain their fault away, claiming that a break-in on Baxter s property was equivalent to a break-in at a Walmart parking lot. But it doesn t take an expert to realize that s just not true. A respectable dealership like Baxter West Dodge should ensure that your vehicle is cared for and repaired when left on their premises, unlike at a Walmart, where you park, buy what you need,and leave, all within an hour. This response was completely inappropriate and apathetic.

I asked for the manager, Ronnie Menicucci, hoping he would provide better customer service and answers. Unfortunately, Baxter seems to only employ indifferent people who don t take responsibility for the actions of their business. The service representative, mechanic, and Ronnie all urged me to file this under my insurance, even though they are clearly at fault for this break-in.

Ronnie later called, starting our conversation with a bad attitude. I asked Ronnie if they have cameras on the premises, but he admitted that the cameras at Baxter West Dodge are fake, saying that Baxter is working on that. He also said, Do you really think we can afford to pay for any incidents after hours?

During the call, Ronnie suggested that someone broke into my car with a slim jim, but that couldn t have been the case. After the service work was completed, I noticed a layer of dust on the car that showed no struggle or an attempt at breaking in, so it s clear that no one tampered with my car to get in: it had to have been unlocked.

But it doesn't end there. The day of the break in, Baxter called me after filing a police report, not before. They did this because they didn t want me talking with the police. They knew that the car was not tampered with and the door was unlocked.

I want to share my experience at Baxter West Dodge and their staff because I don t want you to go through the same issues I went through. I urge you to not support them, and instead support a business that cares about their customers.

I was helped by Earl Davis instantly upon arriving. He was extremely helpful as well as very professional. He helped me find the car of my dreams! I will for sure tell others about my great service I recieved from Earl as well as others at Baxter Ford! Beyond satisfied!!

Sales person Chauncey Brown went out of his way to make this a pleasant transaction. Took care of us like we were family. If I had one complaint it would be that the finance department seemed understaffed as it took longer than it should have. Vehicle was in and ready for us to sign and go but still took 3 hours to get out.

8-19-19. Back for another round to get a vehicle for my daughter. Stuck with Chauncey for the same 5 star experience and finance seems to of dramatically improved. Sure to return when ready to work on the next one.

Hey had a amazing experience with Baxter this time around. Micheal Anderson did a top notch job selling and providing me with all needed information with the sale of my new vehicle!!

Was scheduled for an oil change at Baxter Ford South, but they had moved and I wasn't given prior notice of this. So, I took my business to Baxter Ford West. They treated me like I had an appointment with them, although I didn't, and got me in and out quickly and courteously. Great job all around!

Marques Woods really did a great job. Everyone helped me get the best deal possible while listening to what i wanted and needed.. thanks

My husband needed to find a reasonably priced used 4x4 pickup and we weren't sure where to go. A friend of mine had recently gone to Baxter Ford and worked with Jeff L so we gave them a try. Jeff was patient and knowledgeable and worked hard to find us something that would fit in our low end price range and tight budget. He was very personable and never pushy which is hard to find at most dealerships. We found something that worked for us and Jeff was there to help us through the whole process. We will definitely recommend Jeff and Baxter going forward and expect to be back when it's time for me to get a different vehicle. THANK YOU for the great service!

Really, really disappointed in Baxter. Had been looking at a car on their website for couple weeks and decided to go down and take a serious look at it. Drove an hour and a half from out of town to look at the vehicle. When we arrived we were greeted by a young guy who it was actually his first day. He was very pleasant and was as helpful as they allowed him to be. They could not find the car we went to see. No one seemed to know where it was or when it would be coming back and that was very strange. There was no straight answer. Took a similar car out for a drive after they had a hard time finding the keys for it. At that point we were interested in seeing about making a deal on the car. The guy helping us was trying so hard and seemed to have zero help and support from the staff and was trying his best to get things rolling. It was a very slow process. From there it went downhill very quickly. The trade in offer on my car was laughable. I know my stuff, I know the car, I know the value and when I saw the trade offer I was already half out of my seat headed for the door. And then I saw the "deal" on the car we were looking at. AFTER incentives taken off it was $8,000.00 MORE than it was listed on their webpage. Yes 8 THOUSAND after incentives. This guy who was trying so hard to help ended up coming back and they had the pricing wrong on their website. Funny thing is that said they knew about it - it had been wrong (it had been that same price for over 2 weeks because we kept looking at it online) and they meant to get it corrected and told us they actually had a call from a customer angry over the information when they got the same run around. The car had no window sticker or any pricing in it at all. So long story short - we wasted gas driving 3 hours round trip to look at this car, not to mention the time wasted at the dealership which resulted in pretty much an entire day wasted. I was extremely disappointed in the dealership for turning a new person loose and seemed they were giving this poor guy the run around and not the support he needed to be successful and for knowing there was such a BIG error and not getting it fixed. Apparently there is a disclaimer on their webpage which states prices may not be accurate. So I thank you all for a big waste of time and gas, and for leaving an impression on me that will not be forgotten. And you just might want to get that correction made on your webpage or at least realize how many people look online for vehicles and be up front with them about the error - would save a lot of valuable time - yours and your potential customers!

Zak sold me my first car. The experience was absolutely amazing. No funny business, worked with me, and had an amazing attitude. Very happy with my brand new car.

If you're in the market for a vehicle, go visit Donovan Roehr at Baxter Ford. He was helpful without being pushy, had a great attitude and put in a lot of effort to find us the right vehicle.