hillyers mid-city ford Reviews

Salesman was great no pressure . However they (or maybe Ford ). Sent us a flyer stating certain Lease deal. But Hillyer s did not comply.

Service department is really good and they care about you have had really good luck with them and they have a loaner car for you if needed.
Well the car salesman they are looking for blood lol

Had car fixed here last year, completed all work they recommended and they gave it back with a check engine light on. Jeremy recommended I get a performance enhancer (tuner) I did and now the part they replaced broke again. Alex called to say they would replace it at no cost and now they went back on their word and refuse to work on my vehicle.

Did not purchase a car from the car dealership, but had locked my keys in my Jeep at Elmer s dinner and this car dealership went out of their way to help get the car keys out! Very much appreciated, and so glad they were there to help due to being in a hurry for football game and having a 45 minute wait for roadside assistance! Great job ford!

Our older F150 broke down on I-5 near Woodburn and we asked the tow truck driver to take us to the nearest Ford dealer, which happened to be Hillyer's Mid-City Ford. We were greeted by the Service Manager Alex, who had our pick-up looked at immediately and evaluated. The spark plug had blown out of the head and while there was a possibility of repairing the threads, before spending money on the old rig we decided to see what they had for sale.

Daisy Vargas was our sales person and did a great job. She showed us vehicles in our price range and we test drove a couple of them. There was no pressure to upsell or spend beyond our comfort level. We decided on a 2016 F150 4X4 Sport, but noticed the doors sometimes did not want to latch. Alex ran it through the Ford data-base and found a TSB (technical service bulletin) that required new door latches. Alex had the parts delivered overnight and the next morning when parts arrived, had two technicians working on our new pickup and quickly had us on the road home.

Owner Brandon Hillyard, Service Manager Alex, F&I Manager Rudy, Sales Person Daisy and all the other staff were attentive, concerned and friendly. If we had to break down somewhere, we're glad it was near this dealership. And we love our new to us 2016 F150!

I cant speak for the sales department but their service can't be beat. Alex has gone above and beyond to take care of us and see to it that we're taken care of.

I always come here to get my car serviced-new tires etc. John in service has always been so amazing. He has been working with my dad Clem Fleck for years. John has always been positive, kind, and it s always a pleasant experience doing business with him.

I've never worked with sales departments at Hillery's, but I have worked with Alex and Daniel in the service department. These guys are great!!! I brought them my truck from hell, and they've worked through all the issues, and have succeeded where other shops have failed. The guys in Hillerys service department will treat you right, give all the details and they're affordable

For many, years dealerships of all sales have been screwing Joe customer with high mark ups, (35 to 45%) and low ball trade in offers. Hillyer Mid City Ford is so old school with their tactics, it's almost laughable. Stay clear of this dealership, and you will not only save thousands of dollars, you will have done the community a favor.

Alex got me a sick rebate on my tires made everything seamless!

Drove long distance to look at truck got there was out on test drive in truck when returned to dealership was told the truck was sold while we were out on test drive. What a bad experience :(

Great people and great services. They helped me with all my needs and made me feel at home. I will always be a customer. Its hard to find a home with every city riddled with car dealerships. Thanks to a good friend recommending Hillyers I gave it a shot and was not disappointed.

Overpriced. Horrible customer service. Treats you like your dumb.

After crappy service at Skyline Ford in Keizer, I pulled into Hillyers. George walked out at met me as I got out of my 2015 F350 and asked how he could help. I am 28 and tech savy and needed some help activating the Bluetooth in my truck to quickly access the media menu without going through all the menu options. George quickly told me how to do it and in less than 5 minutes my problem was solved and I was on my way. Skyline told me I needed to make and appointment... no, I just needed 5 mins of your time. You would think $50k+ of my dollars would have bought that. Great job George, and thanks for your help.

App. 930 was in and out in less that an hour. Nice place to have truck services.

Amazing customer service. The desk manager went out of his way to help me and my wife when we locked our keys in our jeep. I'd recommend going here for all your vehicle needs. Thank u Hillyer's Mid-City Ford!

Another great experience. Vehicle number 9 from Hillyers Ford. I thought it was time to upgrade my commuter car a Ford Focus. So they had a 2016 Ford Fusion Black on Black on the showroom. Thanks to Bill Gallagher he helped me put together a Red Carpet Lease plan that kept my payment close to the same as my old car payment. Wow! Thank you Bill Gallagher!!

For many, years dealerships of all sales have been screwing Joe customer with high mark ups, (35 to 45%) and low ball trade in offers. Hillyer Mid City Ford is so old school with their tactics, it's almost laughable. Stay clear of this dealership, and you will not only save thousands of dollars, you will have done the community a favor.

The owner was extremely disrespectful to my wife and kids.

Alex got me a sick rebate on my tires made everything seamless!

The dealership was very nice to work with, and we were able to come to an acceptable agreement on the deal and trade it. This was a far superior experience than we had at a Ford dealership in Salem.

We would certainly do business with them again.

What a great Ford Dealership. My wife and I had been looking for a car and were turned off by the lack of professionalism we found, and then we found Hillyer's Ford, what a breathe of fresh air. Forget the big city dealers, drive to Woodburn where you will find professional managers and salesman that know their products and will offer you a fair deal and great friendly service.

I was dissatisfied with the Ford dealership in Salem and decided to try Hillyer's for servicing my F250. Very satisfied with the service and worth the 20 minute drive.

Stopped by to see Leo, he wasn't in so tired to random for a bit. If you are looking for a great deal go to Hillyers Mid City Ford.

Bought a Ford Mustang GT treated me like family no complaints.

I made an appointment after researching a problem I was having with the door latch on my Ford Flex saying the door was ajar when it was in fact latched. Since I have the Ford Care extended warranty, I thought this would be a painless experience and sent my wife to take care of it. They spent three hours of her time to try and weasel out of replacing the faulty door latch and attempted to sell her a door seal instead...a part not covered by the warranty. I called during their attempts at diagnosis and was blown off by their technician. The second time I called, I was given the runaround by the service manager. Fed up, I ordered the door latch myself online (for less than the $100 deductible it would have cost otherwise) and replaced it myself. Guess what? PROBLEM SOLVED. I ll never go to another Hillyers dealership again. Too many decent competitors in the mid-valley to be treated that way again.

So sick and tired of waiting to get my truck fixed, brand new 2020 F150 sold to me with a defective camera, Ford has known about for at least 2 years according to reports. Now after waiting 2 months for a backordered camera due to replacements across the country according to service. Now told I have to wait for an official recall to replace it. I never would have bought this POS if I knew it was this bad. Quality and customer service from Ford is in the toilet.

We called another local Ford Dealer for a check engine light and they were over a week out just to look at it. We called Hillyers Ford and they got us in and repaired within 24 hours. We use this vehicle as a delivery vehicle. So thumbs up to their service Department.

We were on a road trip from Washington to California and had what sounded like a turbo issue on our F 150. We stopped at Hillyer s to see if someone could take a look, Alex came out diagnosed the problem in less than a minute, determined it was a hose that had blown off, grabbed a socket tightened back on and had us back on the road in under 10 minutes. Amazing service by Alex, nice to see you can still get great service in a time where customer service seems to have taken a backseat. Would definitely recommend Hillyer s.

We recently purchased a used car from David and were very pleased with the transaction. We exported the car to Canada and Rudy in administration was extremely helpful in getting all of the necessary documentation prepared. Many thanks.

Great experience when purshasing our van. Went above and beyond. Answered all our questions and worked hard to get the car in our budget

They did and OK job but I don't think that they always know what their talking about I think that they just try and get more money out of you

I took my car in for a recall notice regarding the door latches not working properly. Nothing too big, and I also asked them to check the headlights because they seemed a lot dimmer and I was having trouble seeing in the dark. I called another Ford dealership in order to see who could get it done faster. I drive for a living, so seeing in night can literally be the difference between life and death. According to them, they opened and closed the hood and they started working properly. I was told standard inspections occur during recall notices as well by Canby Ford when seeing who could get me in sooner. I never received any sort of information regarding the inspection. I told them I was willing to pay the 300$ quote, but to call me when they actually inspected it because money is tight during COVID. It was taking longer than expected, about 4.5 hours instead of the 3 quoted. I finally called them and they said it was done. To add injury, they gave me a car for the day. They didn't give it to me with a full tank, and I drove it about 3 miles. I ended up putting in 17-20$ for gas, because they asked I return it with a full tank. As a dealership that offers service, I expect it to be done right and be done well. Since I drive so much, I came here for the headlights to be done both right and well, because if they are authorized to do recalls, fixing headlights shouldn't be a problem. Instead of fixing it or inspecting it, they simply said closing the hood fixed it. I would not recommend this dealership to anyone. They cannot be trusted to work in an honest way with integrity. No one should have to drive at night fearing for their safety because a company wants to skip corners. And this company did that in every way imaginable.

These guys have a good selection, and offer more than just cars.

Went in to just look at what they offered for 2020 Models. Never thought we'd be purchasing the same evening we're there. No pressure NO BULL that's for sure. Got what I wanted and walking out Happy Buyers. Thank You!

Awesome experience. Was in town only for wife to shop. They got us in and out with new tires at a great price and quick. Would recommend.

Went in because Hillyer's was the only place in Oregon that had the car we wanted (2019 Mustang GT California Special). Had not so great experiences at other local Ford Dealership (Skyline Ford). Jorge on the sales floor was pretty great to work with. After looking at the car and trying to decide we ended up leaving. I have been working the graveyard shift so I was pretty tired. Jorge was very kind and did not try to pressure us, he also acknowledged the schedule I was working and refrained from calling while I would be sleeping.
Between Jorge and Rudy over the next several days back and forth (because we couldn't make up our minds, no reflection on the dealership here) we finally decided ok, this is the car lets do it.
Once we made the decision everything was really quick. We showed up at the dealership and shortly after drove off with a brand new pony.
These folks treated us well and thanked me for my service.
It was overall a really good experience. We didn't have to haggle pennies.

The experience we had in buying a truck was very seamless, Daisy who went above and beyond made it happen. Highly recommend Hillyer's for any service.

Great people at Hillyers. Service And Sales. I bought my last car at Hillyers and I will buy my next there!

John in the service department always treats us good. He treats Veterans with respect and like we are part of the family. Hillyar Ford has very thoughtful professionals!

Went in today at 2pm and NO ONE spoke to me .. NO ONE approached me ..NO ONE showed interest that I even was on premises. I walked to the restrooms, I went to the show room, I tried out their coffee and snack area , I spent about 15 minutes in the building and no one greeted me or took notice I was there. Went to inquire about a recreational vehicle .. I went out and sat in my truck for another 10 minutes .. never approached or offered an opportunity to be a customer. Wow that's all I can say WOW!!

We just want to start by saying ROB IN SERVICE IS AMAZING! We previously dealt with Courtesy Ford in Portland and received sub par service. Hillyers Ford gave us a brand new reference point. Their entire team is attentive, service orientated, patient and clearly know what they re doing. Rob specifically did his job so well that even though we are moving out of state we would be willing to drive to several hours to come back just to have Hillyers Ford and Rob work with us. If you need anything done please go to Hillyers Ford & talk to Rob!

Pretty good people over there. Good service department, too. They are generally trust worthy people.

Went to take my dads car to get fixed. They told us it was going to cost $425 to get it fixed. Ok that s fine. Later get a call about it needing a key they said it would cast $90 ok also fine. Then they say the key cost $200. Ok so do they know how to do there job or what. Finally the key comes out to be $311. Ok either someone isn t doing there job right or is ripping us off. We just wanted to stop everything but unfortunately they didn t tell us that the car would not drive out on it s own. So we ended up having to pay for it. Go somewhere else where they know what they r doing. These people are so unprofessional and don t know how to do there job. Hi somewhere and it might just save u money.

John in service is good with customers. Parts and billing are good people. Booking appointment to get vehicle in can take a long time.

I didn't end up buying my truck there, but Jorge was great to work with, answered all my questions, and they were not pushy at all. At the end of the day the pickup they had didn't make sense for exactly what I needed so we couldn't quite come together on price. There were no high pressure tactics, they didn't do any of the usual tricks other dealers do like hold your trade in or dl hostage while they try to make the hard sell. They didn't come charging out the door trying to make a last minute squeeze. I'd come back again.

Great people make the difference , from the owner down to the dog Hitch that hangs out . Free popcorn , coffee and smiles can always be found here.

Went in for parts. Salesmen were nice, but first impression, felt like vultures. All was good though.

Service appears nice but didn't fix the problem with my car just the symptom. Went 3x and was charge each time but they failed to notice the failing gasket kept telling me it was because I didn't get high grade gas every time. And did my 60k checkup and missed a cracked radiator. Go to Canby Ford instead

I set my appointment easily on-line for a 15,000 mi service. Hillyers was quick and efficient and customer service was excellent. In and out in 1 hour.

i bought my truck with the 8 year mait. program. bging truck in for service. i get new filter,oil.cabin filler,if needed,window wipers. tires rotated,brakes if neesed. no cost, they tell when service is done, i get in my truck and go home.

1st time here and needed assistance from parts department person to identify a certain hose I needed. Parts guy took great care of me and I appreciate it.

Awesome to work with. Friendly and really try to make you feel at ease.

Got my service appointment when I needed it. They got me in and out with great service.

Salesman was great no pressure . However they (or maybe Ford ). Sent us a flyer stating certain Lease deal. But Hillyer s did not comply.

We were interested in a car here, we called multiple times about it after we checked it out in person. We were told on the phone that if the car was sold we would get a call, came in 3 days later and they already sold it and never notified us about it. Very unprofessional, they only care about one sale and not permanent customers

Sells woman Daisy was very knowledgeable low pressure start to finish around an hour and a half . Very happy with service .

Amazing service!! I took my new car in and worked with the outstanding team at Hillyer's Mid-City Ford to purchase new wheels and tires. Not only did they get me the best deal around, they also took extra special care of my car and made sure it came out looking just the way I wanted. Both the tires and wheels arrived when they said they would and they were mounted and balanced in no time. It was the most fluid process I have ever experienced at a dealership. I am SO HAPPY with the results and I would highly recommend them for anything. They have the best customer service in town and I look forward to working with them all again in the near future. Thank you for everything Hillyer's!!

The sales manager screamed "Don't ever come back, unless I call you! You are not welcome at this dealership, you wasted my time". I couldn't believe it and neither could the young sales staff witnessing his outburst when they heard those words uttered by Bill Gallagher, the sales manager for Hillyer Ford in Woodburn, Oregon.

I've rated Hillyer a "1" because I cannot go any lower. Sadly businesses can pay people for higher ratings and it's the only explanation for the 3.9 they have currently. All I can say is read the reviews with actual content.

My 19 year-old son attempted to purchase a used car at Hillyer. He picked one out, was assured it was a great car, paid CASH for it, and within 100 miles it threw a check engine light. Hillyer's highly skilled mechanics couldn't identify the problem so they sent the car to the Acura dealership in Beaverton where it was diagnosed as a transmission problem. Bill Gallagher offered to have the dealership pay half of the repair until the owner said "Why are we even selling this car, it doesn't meet our standard for being on the lot. I don't want to sell it, give them their money back." The decision to put the car on the lot was made by Bill Gallagher.

At first blush this seemed very customer oriented until my son picked out another used car which again we were assured was checked out completely by the service department and within 20 miles it threw a check engine light. This time it was for the gas pedal.

Bill blamed the problem on my son because when my son was setting the second preset for the radio the battery died, this is after only 5 minutes of being in accessory mode. Personally, I have a hard time understanding how you jump from a dead battery triggering a check engine light for the gas pedal.

Understandably my son lost confidence with the idea of buying locally from a purportedly reputable dealer. Don't go to Hillyer's unless you are looking for customer abuse!

Sadly this isn't the end of the story. The second used vehicle cost more than the cash my son had, so he applied for financing (before the check engine light issue). Mike, one of the Hillyer sales guys, submitted the paperwork incorrectly, was given a verbal approval and ten days later my son received a decline on financing because of the incorrect information. I even told Mike it was a mistake and he assured me he was submitting the information properly.

My son put cash down of almost $4000.00 and it took over 6 weeks to get our refund and then only because of my diligence in pursuing the current status of the title request with the DMV. 6 weeks while they had possession of both cars and my son's money.

It's sad the lowest rating Google offers is a "1" because at Hillyers a "1" is overrated. You may see a 3.9 on Google, but sadly these numbers can be easily influenced by a bunch of "paid" raters!

This isn't the end. This information has been provided to the Oregon Attorney General, Ford Customer Service, the Better Business Bureau and the owner of the dealership.

All I can say is go to Hillyer's at your own risk and read the other reviews on Google, Facebook and Yelp.

My car was having problems on the freeway and so I pulled off the freeway and spotted the Hillyars Ford Dealership, the car barely made it to their parking lot when the car stopped running. I was on my way to my brother-in-laws wedding with 3 kids in the car. They gave the kids water, popcorn, and when they found out my dodge car (soon to be traded in for a ford) was under warranty and needed to be fixed at the dodge dealership, they still let me keep their courtesy car to get to the wedding. Not just any courtesy car--- a new ford convertible neon green mustang. My kids eyes were so big and excited when we got in the mustang. My 4 year old cant stop talking about riding in a race car.. Talk about customer service! I recommend them to anyone because they have the BEST service dept.

My husband I were treated very poorly at this dealership. So happy we took our business elsewhere. They really tried to screw us on the trade in - we walked out, drove straight to another dealership and received fair trade-in quote immediately. Horrible customer service. DO NOT give them your business or your money. What a joke.

Great service they care about you as a customer! They will listen to complaint not just treat you like a number. They will go out of there way to make you happy. I won't go to any other dealership. The mechanics are experienced people not pimple popping teenagers out of high school. If you love your vehicle its worth the drive.

I was going through the process of buying a car with Jorge, agreed to buy it, was very excited, was putting together financing, and he turned around and sold the car. Very confused and extremely frustrated, rarely have I ever received service this poor.

I m confused why you would respond to this post with a lie. I called Jorge and talked with him Thursday night and said I d like to buy it and asked what the next steps were. He said they were fixing the windshield so I d have to wait to Monday to pick it up, and to call my bank and have them get financing prepared, which I did immediately. He never sent me one email besides the purchase order. That is an absolute lie. Unbelievable. I just double checked my email and spam folder. I m not sure why you would lie about this but now I m not seeing the reply any more so I guess you were at least smart enough to delete it. Bravo.

So helpful that he's my boss is Mine by having him sit in the passenger seat and tell him that's how that Ford Rangers are run and I thank you for telling Alex my boss awesome thank you peace of mind is at ease

The wonderful service employees just installed a pigtail for my 06 F-150's rear tail light. I called as soon as they opened today (9am) and the parts employee told me they would have the part in by that same afternoon. Sure enough at 12:49 they called to tell me it was in. Drove down and got there about 2pm had the part installed and my blinker/tail light/brake light working again before 3pm. Excellent service. Will recommend to anyone I know in the area.

Thanks!

Service and parts departments are very easy to work with.

Purchased a Encore pontoon boat in January 2018 from Hillyers Motor Sports. It was found to have a torque steer issue which they couldn't diagnose after 4 weeks. We took the boat to an independent dealer, their mechanic figured it out in 30 minutes. It's been over three months and the boat hasn't yet been repaired! Very disappointed and frustrated in how this has been handled.

Why have a website if you won't reply to questions regarding a vehicle you have for sale. I sent 3 messages and got zip in reply. 2 days still waiting.

I took my truck to Hillyers Mid City rFord to fix my A/C after spending lots of money at a Ford dealership in Newport, OR. After working on my A/C twice, and charging me each time, my A/C still didn't work. They found the problem immediately. Turned out to be some loose wires on the clip connection and a bad sensor. Not only did they fix the problem, but they got the other Ford dealership to pay for it. I also had a problem with a noise coming from my fan belt, which they also diagnosed and fixed. Alex, my service advisor, was superb. He is an excellent employee, and I'm sure the dealership knows he is an asset to them.

I would recommend you take your vehicle to them for all your service needs.

Chuck Neault

I've gone to these folks for parts when nobody else was able to help me. Fast friendly and courteous. You can always combine this trip with a trip to Luis's also.

Just looking..no bad review of this place. Just looking for a vehicle though didn't find one here. 1 rating wasn't reflective of any customer service or anything negative. Will remove 1 star and just leave a comment. Thanks for your feedback Hillyer's. Will put a 3 since won't allow to post without a star.

Had a ranchero car show there today. No visits from the staff.

I bought a few cars from them already, they make the process so smooth and easy. I shopped around and had to deal with many "sharks" but when I went to Hillyer's It was so nice and they explained everything. I would recommend this dealership to anyone they don't like to play games or go back and forth they get to the point and you drive away with a nice reliable car. Good job Hillyer's :)

Great service department! Did the job right and saved me money... Great Job!

Their service department gives my business the best support and service I have ever received

I am a Portland resident and have been fed up with the lack of customer service provided by the big dealerships in the greater metro area. Thank you to Alex and Javier! I pulled up in my 1998 ford exlorer sport. I had no appointment, but Alex listened to my problem and walked out to my truck popped the hood and took all of 30 seconds to spot the problem. They did not have the replacement part on hand but had it in 30 minutes took a few minutes swapped the part and verified that everything was working and sent me on my way. They have renewed my faith that there are still places out there that care about customer service than making an extra buck. It is a pleasent drive out of the city and they are right off of the freeway. It is well worth your time to drive out here for the total attention to detail and customer service. Jim Alexander, Portland OR.

Fast service with great results, always ready to answer your questions with a smile.