Greg Dunn Review of Baxter Ford (formerly Performa...
I needed several simple parts for broken vacuum ho...
I needed several simple parts for broken vacuum hoses and connections that go to the wastegate located on the turbos on my 2012 F-150 3.5L Ecoboost XLT. I brought the broken components into Baxter Fords parts service counter be identified and purchased. Reason for going to the dealership parts department was I wanted OEM parts. The parts counter employee at the approximate time of 2:00 P.M on Monday Dec 11 was completely uneducated in in the entire process of identifying the needed parts and looking up specific parts diagrams or understanding what the parts were. The employee asked a fellow employee who also had no idea and walked away. Eventually, an entire assembly of the vacuum lines and connections was found. I explained I needed only several components. Apparently, they can t do that and have to sell the entire assembly which was over $140.00. I explained that is not needed and left and traveled to the NAPA store in Elkhorn. The parts specialist immediately identified what was needed. 5 minutes later after looking up the part, acquiring it and paying $4.00 I was out the door. I may have not gotten OEM exactly, but I was assisted with an educated parts specialist that could actually troubleshoot a problem. I do not even know if Baxter Ford has an ASE Certified parts specialist as no certification was located anywhere at the counter that I could see. Take the information as is. Do your research before purchasing ridiculously marked up parts from uneducated Ford Dealership employees.

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