AutoNation - Subaru West, Golden Reviews

Would not recommend buying a car at this place.

I bought a 2016 Nissan Rogue on Wednesday. Needed them to fedex paperwork for my dad to co-sign, and they never mailed it till Friday (apparently) and my dad, still, has not received the paperwork. Which therefore means I cannot get the car till later this week, or next, I have no idea? Why do I not have any idea? Because I've been trying to reach out to whomever (Eric, the salesperson and the people in the financial department, Fred in Business) to find further information and have not heard anything back. I have left numerous messages, asking them all to call me back (since Thursday) and have not have any call backs, yet. This is extremely frustrating. A complete lack of customer service/care in my case. So, I would not recommend anyone to purchase a car at this dealership because you'd probably face issues with customer service/late filings.

I'm not even sure that I'd be getting a car at this point, even though my bank has already sent a check and we have all already signed forms. Such a horrendous experience since Thursday.

Edited:
I must have called another 5 times since leaving this review (4 hours ago) and still, nobody, and I mean, NOBODY is able to help me with this issue. I do not know where the damn paperwork for my Rogue is, whether they ve received the cashiers check from my bank, or even, if they actually are going to trade in my damn car. The customer service for this place is a complete hack.

EDITED FOR THE SECOND TIME:
FIRE KEVIN RASNICK. He does not do an appropriate procedure on time. It has been TWO MONTHS since I bought the vehicle and HAVE NOT received my title yet DUE TO HIS INCOMPENTENCY. FIRE HIM.

We leased our car through Clint Kachnowski of AAA auto source in Colorado Springs. We told him what we needed and he recommended the Subaru Impreza which we just love! We never actually visited the dealer but went through Clint.
Car buying is a scary process to me, but Clint made it painless and a great experience. He patiently explained everything and answered all my questions. We really trust his judgement. I highly recommend him.

the best service department in the state! Trent was absolutely fantastic with communication and everything else! 10/10 will recommend to everyone I know.

I ended up working with Esteban who was attentive and knowledgeable and made sure that he covered every detail. I ended up looking at 3 vehicles and he stuck with me even when I gave him the answer I need to include my girlfriend in this decision. He did not hesitate or flinch. He was happy to accommodate us. We came back he offered every car from before to drive again. We ended up looking at another car completely and he was still fantastic to work with. We got down to numbers and they gave me what I thought was fair for my trade and also price off the new car. In a two day period there was not one time I felt pressure from Estaban and he is the reason we bought from Subaru West.

Went to get my keys replaced for my Subaru. Was overall pretty quick and as soon as I got there they got me in my car.

Always the best! Great car buying experience as well as service. Never ever have complaints with this team

Very good buying experience at Auto Nation. The sales guide, Dan Carne, was nice to deal with and helpful in explaining all the new features of the 2017 Foresters. Our 3rd Subaru!

They were very thorough and helped me greatly through my car purchasing process/ Allen Sziklas was very friendly and super helpful, and Joe Santilli was awesome and helpful as well. I'm definitely going back to them for all my car needs!

Wonderful experience provided by Dan Carne! We appreciated all the great help and information from our guide to begin our new Forester adventure. Thanks so much Dan, keep it up!

Best experience I've ever had buying a car. Fred helped us out and provided ease to the buying experience. Plus, we got an awesome deal. Thanks Fred!

Excellent service and very quick. Also, excellent customer waiting area with coffee, donuts and bananas. Always great to bring my Forester there for service. Thanks

I actually purchased my 2020 Subaru Outback through AAA from AutoNation West so I didnt' have any contact with AutoNation but everything went terrific with the sale and the vehicle so it must have been fine. Thank you so much!!

Our experience at AutoNation Subaru West was great from start to finish. Tim was very helpful and got us into the exact car we were looking for at a fantastic price. He was friendly and took care of everything so that the experience was smooth and as easy as it could possibly be. We plan on working with them anytime we can.

Great service, convenient, love the new car. Shannon very helpful - happy to have done business!

The work was done in a timely manner and the vehicle is performing as expected.

Everything went exactly as scheduled that's what I expected and that's what I got very professional thanks

Had a very good experience purchasing a vehicle at AutoNation. The salespeople were nice, friendly, and very knowledgeable. He spent extra time going over all the capabilities and extras of the car - which I needed and was grateful for. I very much recommended them.

Had my Ascent in for service on Tuesday Dec. 29th. Ken helped get everything completed in a timely manner. Thanks Ben and Ken. See you again soon.

Waited over an hour and half they never took my name or number no I'd no nodda.. granted they were busy. However you want us to buy a car , treat us with a little respect . Very sad . I'll buy my automotive someplace else..

The folks here were awesome! Eric helped us with the car and gave us a very honest, no nonsense walk-through of the leasing process. I would recommend them to anyone who wants a Subaru.

I go there at 4:45 for an oil change. They tell me that their technicians leave at 5-5:30, but yet the service department closes at 7. I wasted my time driving there only to be told they re too lazy. I will never ever give them my business!

We really enjoyed working with Travis at AutoNation Subaru West! Travis was kind, helpful, easy to work with, and very communicative with us. Travis did a great job at answering all of our questions, and we had lots of questions like most first time car buyers. I also really appreciated that Travis never pushed us on any item that we declined. If you are interested in buying a Subaru, I highly recommend working with Travis!

If I could give 0 stars, I would. This is the absolute worst and shadiest dealership I have ever dealt with. With the air bag issues in Subarus seriously injuring and killing people, I went in to ask about my options. They said they would cover a rental car over at Enterprise, but first I had to sign something saying I wouldn't drive my car and they wouldn't be liable through when it could be repaired. Little did I know that the rental car would not be insured, I would have to cover that at $17 a day through the next FOUR MONTHS before THEY could replace a dangerous part on MY car. So, I didn't rent a car, but they wouldn't revoke my waiver saying they wouldn't be liable because I wouldn't be driving the car. This is not only unethical business, but morally wrong when they are the ones putting people's lives in danger. SHAME ON THEM.

I purchased my used 2015 Subaru Forester PZEV from AutoNation Jeep across the road from Subaru AutoNation in August 2019.
I purchased a warranty with the vehicle and service plan.
I have had an engine replacement, AC compressor replacement and several oil changes and I have only had to pay out of pocket for a battery and light bulbs and the major service.
All told, Jen has worked very hard at Subaru AutoNation to get my services scheduled, covered by the warranty and completed in a timely manner. She is gracious and kind. Thanks Jen for everything you've done this far. You have a customer in me.

Shannon Sandoval was so helpful!! He took his time explained and answered every question we had. I would totally come back again next time I need a car!!

Very, very good. Don was excellent l, he answered all my questions and helped me a lot.

Friendly service representatives and work done in a timely matter. Not the easiest location for everyone but they have a shuttle and will drive you around. You have to have some flexibility with the shuttle but it's free and they communicate well when picking up to bring you back to pick up your car.

The service was excellent. Very professional staff. I was well informed and completely confident about the services I was receiving.

Vik is a joy to work with.
All the staff is very knowledgeable and friendly.
We have grown to love our Subarus (2) and would not dream of going elsewhere!!

Totally awesome. Met Sales at correct time. Offered coffee/water. Discussed our needs in a car. Several models were suggested and explained, shown to us, and driven by us. Most informative and helpful sales people.
We eventually purchased a new Forester on the same day. It was prepped and we drove it home.

Got an alignment done. Dropped off car after work and picked up up the next day after work, no problems great service team.

their alignment job suck...!!

2 weeks ago i went there to replace my tires and align the wheels. i called them back after the jobs is done telling them that my steering wheel is slightly tilted to the right when driven the car straight. meant that the didn't completely align my wheel. guess what they told me: please come to see what happen. the fee will be bla bla bla.... whaaaaaaaaaaaattttttt.....!!!! another fffeeeeeeeee.... you didn't get your job done and you are willing to cost me another dollars.......???????

Very good. Nice people. Very knowledgeable salesman. Fair price and trade in value. Great all around experience!

This dealership is so easy to deal with every time I visit. They are fast, pleasant and efficient. I've owned my Subaru for 4 years. I bought it new at this dealership and I have never had a problem with the car or the dealership.

My family and I have been working with the team at Auto Nation Golden for over 10 years now. Bought 3 vehicles and used them for all our servicing needs. These guys bend over backwards to accommodate, please the customer and do what s right, when they say they will do it. Adam, Kent and the whole team takes great pride in their service and experience and will never take advantage! Thank you Auto Nation!!!!

I needed a new car. I wanted a Subaru. Mike and Taylor at Autonation Subaru helped me out so much and continue to be there now that I've had the car about a week. The dealership is currently under reconstruction and everything operates out of a few trailers. It's awkward and sometimes weird, but overall it's still a great group of people working there. This is the first new car I've ever bought, so I'll admit I was unprepared but it took more than two hours to get me off the lot, and another one for the car to be detailed & delivered. I'm thankful for a thorough job, but I'm all for trying to expedite whenever possible. Like the video, that should just be done by email after I play around with the doohickies a bit.

The team is great, the location is perfect (especially for me up in the mountains) and they even sent me cookies as a thank you. In the words of my friend, "Honda didn't give me sh--."

Very professional. It's a pleasure going to this facility. They allow you to bring your dog in and provide coffee and sometimes snacks while you wait for your car. Oh and they always give you flowers when you leave. Such a great touch. Made my day! I've had a problem with my microphone for months and the other Subaru dealer kept telling me I did not. After they replaced it, I've had perfect clarity on car calls. Thanks again!!!

Our experience with Andrew Scott was excellent. He is warm and engaging and took great care of us from start to finish in our search for the perfect Subaru to meet our needs. We were pleased with the various leasing options he pursued for us, and he kept us well informed about when our ordered vehicle would arrive. We'd highly recommend Andrew and Autonation Subaru for a smooth, hassle-free buying experience.

Appointment was made, service was completed in a timely manner. Kent was very professional, as well as the rest of the staff. Discussed radio concerns, and scheduled an update to the car.

Bough brand new Subaru. The sales person (Laura) was great!

Dan Carne and his team were great to work with. I really liked the straight forward pricing and easy going demeanor of our transaction. I will be going back when our next purchase comes up.

What can I say, Subaru West had the car that I wanted at a fair price. Zach was both knowledgeable and friendly. Overall it was a painless exercise in car buying. I went with the 2015 Forester over an older model because of the safety rating on the new Subaru's.

Best prices, selection, and a no pressure sales team. Upfront & honest pricing. Would recommend this dealership.

Service and parts department are awesome here. Service was great because they are honest and not trying to rip you off. They accurately diagnosed my issues and did not press me to fix things that didn t need to. I am a do it yourselfer and the parts department has always been a great resource for me. Always helpful and knowledgeable. Overall for service and parts at this dealer is better than the rest.

Once we decided on an Outback we shopped around. We then decided on a new one. Contacted about 4 dealerships and Subaru West came up with the best price, was very attentive in the process and helpful without being pushy. Bonus: they are perfectly situated for test drives, with local roads and Rt 70 heading into the mtns. Good experience.

Had a great experience in looking to purchase a vehicle in a tough time, they were very helpful in doing everything they could to get me into a car at the price range I needed. I worked with Cody and he is extremely knowledgeable and was great with doing what he could for us.

Can't speak to the car buying experience, but the service side has been painful. I've left four voicemails over a week without getting a call back. Have never been able to get through to the service team after calling for 3 days straight and waiting on hold, and have had my call dropped or been hung up on (accidental, i hope) 3x.

Update: After going in to the shop in person today I received great service from the technician handling a repair on my vehicle. Balancing the two experiences out and adjusting my rating to a middle of the road 3 stars instead.

Service has been good at the Colfax location. Would rate as 5 stars if my Forester wasn't so disappointing with electrical gremlins. Constantly fighting ABS, Hill assist problems. Computer module has also been replaced, but still continue to fight issues.

I purchased a Outback from Chris Noll recently and could not be more pleased. Chris really took the time to go over all the features of the 2016 Outback that I was not familiar with. Good job Chris!

Gabe sold me a car and I was more than impressed with how we were treated. My boyfriend and I are both in sales so we know how we would want to be treated and he went above and beyond. Everyone there was very upfront and honest. We had actually gone to shop around at 3 other dealerships after our experience with Gabe and he was the only one to follow up with us. We definitely came back to this dealership purely because of how we were treated by Gabe. If you want a great car buying experience go and see him and you won t be disappointed.

Right on time. Friendly, efficient, thoroughly professional.

Purchase of a new Subaru, Outstanding Customer service from start to finish.

AutoNation Subaru West is the way to go! The service staff is very knowledgable, professional, & attentive. They always do an amazing job servicing my 2018 Impreza. You guys are top notch, and I appreciate you!!!

Great experience! AutoNation Subaru and their staff could not have been more helpful or knowledgable in helping me with my new car. Run don't walk to AutoNation Subaru if you are looking for a new car, they are great!!! Fred and Wes were amazing! Thank you

Honest, friendly - listened and responded without a feeling of being manipulated. Personal from sales to finance.

Went in to return my lease and was hoping to get something else but didn t think I d get what I wanted for the price I wanted to pay. I was so surprised when Travis helped my husband and I get exactly we wanted so quickly! Travis was so pleasant and patient with us, and he explained a lot of the new/extra features that were available. We were so grateful to have Travis help us out!

My wife and I just bought two cars the same evening from Go Subaru West, a 2012 certified pre-owned Impreza and a new 2013 Impreza WRX. Frankly when it comes to overall car buying experiences, it's as good as it gets at Go Subaru West! While the entire team from financing to service to sales are top notch, the real gem was Dan Carne our sales guy. Dan was about as friendly and comfortable to work with as your next door neighbor, and the low pressure, knowledgeable, and individualized approach that Dan takes with his customers made the experience of car buying a pleasurable as a Sunday drive in the mountains. My wife and I both test drove two cars (so four test rides total), and Dan was very patient with all our questions and needs. Taking test runs up I-70 West and the Mother Cabrini Shrine road is a blast! We had originally gone in to get my wife a new ride (I had planned at looking at picking up a Jeep to change it up for my new car) but after hanging out with Dan for an hour or so and checking out the lastest Subies, I never crossed the street and got the WRX for myself after my wife decided on the 2012 Impreza (I should point out this is Subaru three and four for us...there isn't a better car in the automotive industry for Colorado than Subaru). Everyone at Go Subaru West are pleasant and exhibit the very best customer service philosophies...during the buying experience we toured the whole facility while the paperwork was being drawn up, met the service department guys, scheduled our first maintenance appointments as well as some agreed upon touch ups to our new rides, talked about coming to 'new Subaru owners night,' and Dan went through all the points of our new cars - from getting our cell phones hooked up to the integral bluetooth to climate control to steering wheel adjustments to radio programming. Keep in mind that as this turned into a 'two-fer' purchase with me deciding to buy one after my wife did, we were there for a good 7 hours, and the team stayed open a good 1 1/2 hours past closing time to complete our purchases. Dan even let me head to the back lot on my own and wander around as the sun went down to pick out cars I wanted to test drive. The financing was easy and comfortable...they gave us some initial terms with different combinations of down/trade/years and we just let them know what we wanted for monthly payments and they made it happen - in fact the financing end of things probably took less time than our decision-making and test driving. As a great couple of examples of the over-the-top customer service, we had a couple of things that needed done to our cars after purchase - my wife's windshield was cracked and needed replacing so they arranged to have some glass guys show up at her office the next week and take care of the new windshield, and my car purchase finished up so late they didn't have time to pull it in and detail it. Since I had to drop the titles to our trade-ins (both Subaru's with well ovver 200K miles on them :) a couple of days later, Dan scheduled a full detail for my WRX that same day. On top of that, Dan suddenly walked in to the customer service lounge while I was waiting for the detail to finish on his day off, just to make sure they had taken care of me. We are in love with both our new Subarus., and the only problem we currently have is who gets to drive what every morning! If you're looking for a new Subaru...Go to the guys at Go Subaru West!

Was just in this afternoon and worked with Brett, everything went great! Really appreciated the relaxed atmosphere. I was able to find a great Subaru that fit my needs. Great team, great experience!

Everyone is always so helpful here and efficient! This location was closer to me than the Arapahoe location and I'm glad I go here now! Luke is always super nice and extremely helpful with anything I need!

Great car, great team! Look forward to getting our new Outback dirty in the mountains.

I would definitely recommend getting a car through this dealership. They were fast and provided a great experience.

First off, if you re looking to buy a car from these guys, make sure you deal with Devyn and Wally! These guys really rock! They bent over backwards to make sure I got the absolute best deal on my vehicle. Prompt, courteous, and professional. If anyone from corporate is reading this, you need to give these two guys a raise. Best car buying experience ever!

Of 13 vehicles I ve owned, 8 were purchased from dealerships, with 6 of those from the traditional new & used type place.

And I have to say, never once have I closed a deal on a vehicle feeling genuinely valued and respected as a customer UNTIL leasing my 2019 Subaru Impreza hatchback from AutoNation Subaru West.

Yes, it was a process to negotiate a deal that worked for me. But I anticipated that since my target was pretty conservative and I wasn t walking in with very much cash.

My salesperson, Esteban, shattered every (well-earned) stereotype and prior negative experience I've had. He was sincere, patient, and never tried to pull any BS.

Even the F&I was easily the smoothest dare I say satisfying experience I ve had in that department. I kept waiting for the inevitable regrets after getting home that I'd been worn down, overlooked some detail, and left something obvious on the table.

Nope. Felt like a solid deal every time I went back over it in my head.

I can't believe I'm saying this but I actually look forward to bringing my business back in the future. And I wouldn't hesitate to refer anyone.

If you knew me, you'd know how unlikely it is that I'd be posting a positive review for any traditional dealership, let alone a glowing one. But here I am

Very professional and quick to answer all my questions as we had to do entire sale through messages and online. Vladamir outstanding performance and customer attention. Thanks for making it all so easy for me and my son.

Great experience with Travis and Joe. Love my Ascent!

I bought out my lease and was gouged a $500 handling fee for buying a car they never touched and dealership fees they already charged when I initially leased the car. Not to mention the blatant lie their "service package" is where you spend more than $300 for a maximum of 3 oil changes even though I was told it covered all oil changes during the lease but the fine print says otherwise. They will overcharge you at every opportunity.

I came in with the intention to browse, but Caleb, the salesman who worked with me, showed me a pre-owned vehicle that was exactly what I needed. There was low to no pressure. I decided to jump on the offer, and I'm so glad I did. Got a near-new car with a monthly payment WAY under my budget. I LOVE my new Subaru Impreza Hatch! I've taken it up in the mountains during storms and it's performed like a dream. AutoNation was also flexible in letting me come back to retrieve some things from my trade in. Super positive experience.

Buying a car can be a loathsome experience, but that was not so in this case. I had already done my homework and knew exactly what I wanted. Eric provided supportive information to help confirm my decisions and worked around my busy travel schedule to get me off and on the road in my new Crosstrek without complication. The rest of the staff was also friendly and competent. I could not have asked for a better experience.

Don, Mitch, and Brian were upfront and on my team the whole time. I had a great buying experience with them!

I just love the service dept. at Go Subaru West, they always take care of me

Brandon was amazing! make the whole process very easy. Explained everything to me and all the features of the car. He was very polite and extremely professional. I absolutely recommend this dealership to everyone and if you get to work with Brandon lucky you!

Our sales experience, led by Sarah Foster, provided a professional and pleasant car buying process. I contacted a wider group of dealers initially, with my specific request to limit communications to email and no phone calls, please. Nearly all other dealers called my home within the first day of business, and those calls continued.

Sarah respected our initial format and proved to be a knowledgeable and trusted resource, patiently answering our frequent questions. We will be referring our friends to AutoNation Subaru West for their Mountain driving needs.

Wes, Noel and Joe were very helpful and easy to work with. I was very nervous about underhanded or misleading behavior but nobody did that at AutoNation Subaru West. They were straight-forward, friendly and answered every concern or question we had. We walked out with a good price on a great Subaru Ascent!

We recently purchased out first Subaru from AutoNation Subaru West. The Crosstrek was the first car I test drove, and I kept going back to it after test driving others. Our salesman was Chuck Hannold, and he made this experience very easy. He was attentive to our needs without the tactics you expect and dread when purchasing a car! I would definitely purchase another car from this dealership, and ask for Chuck !

Great buying experience. My contact/salesperson for the purchase of a 2020 Outback Limited was Noel. Highly recommend!

I had a great experience buying a Subaru from AutoNation Subaru West. The staff was helpful, patient, and understanding, especially Allen S. I felt supported and not pressured to buy. I needed a car quickly and they streamlined the process so I was in and out in a flash. I am extremely happy with the experience...and my new car!

Travis M (sales) and Joe (Financing) could not have been a more perfect fit for me. I can be a particular customer. I'll do my homework. I don't know it all, but I do come in with a lot of questions when I walk into something like this.

Travis and Joe both answered all my questions beyond a satisfactory level (this is not always common for me as a customer). They were patient. Travis owned a similar model of car I was looking at, and was so transparent in the details of the vehicle and price, it put me at ease and allowed me to focus on any remaining questions / feeling out the ride of the vehicle itself.

I would strongly recommend either of these gentlemen to friends looking to purchase a Subaru, and if the rest of the team is anything like these two, they're in good hands. Thanks!

I've purchased two Outbacks over the course of 20 years at this dealership and have had them serviced faithfully there, as well. The service staff are efficacious, knowledgeable, and personable in all transactions. The attention to detail during drop-off and pick-up is excellent. The service technicians always call mid-way through to apprise me of any issues they may encounter before proceeding to do the repairs. The waiting areas are nicely appointed and, now, there is ample space to socially distance. The shuttle drivers are fantastic whenever I need to use this service. And, finally, the billing department staff are friendly and efficient. Consider me a loyal customer for the duration.

These guys are great. We had an issue at first but they did everything in their power to get me in a 2016 Subaru. Marco, Josh, and Nate are awesome. Thanks guys.

I shopped for Outbacks and Crosstreks in two states, and Autonation had the best selection, price, and sales staff I found. Everything was low pressure, I got more car than I expected for less than what I wanted to pay after extensive research on options/etc. They also gave me more than I'd expected for my trade! I would definitely buy here again.

AN AWESOME SERVICE TEAM

I have purchased four new cars over the past 41 years. The first two were not Subarus. After my warranty was up on those cars I immediately found places other than the dealer to have my car serviced as I was not satisfied with the service or the treatment I received at the dealer.

In 1992 I purchased my first Subaru at Emich Subaru, now AutoNation Subaru West. I was immediately impressed with the service department because they offered a class for new owner s to learn about the many wonderful features of your new car and answer any questions you might have or problems you may have encountered. I was very fortunate to have Scott Johnson, now the Service Manager, lead the first of two classes I have attended and learned many things I would not have known about my Subarus otherwise. I was pleased to discover that the entire service department provides professional, caring, reasonably priced service. They always listen patiently to my questions and concerns. They work hard to find a time convenient to me to have any service work done. They explain clearly why anything other than normal servicing needs to be done. And when I pick up my newly serviced car they always go over everything that has been done and ask if I have any questions and tell me to call at any time if I have any further concerns. All of these positive attributes have kept me coming back to have my cars serviced at AutoNation Subaru West for 24 years. Thank you for your outstanding service!

They did a nice job on my 24,000 mile check-up. They also sanitized my car after service, which was very appreciated.

Great service and excellent attention to customer needs. We had a very specific time to be in and out with the purchase of our new vehicle. Everything was arranged upfront and then we only had 1.5 hours to be in and out with the pick up. From beginning to end the process was smoother than expected and we felt at ease and under no pressure. We enjoyed the experience.

Shannon was very helpful with my new Legacy. Very honest and wasn t overly pushy. Definitely recommend buying a car with him!

We have owned our WRX sinve 2003 and have brought it in for services when needed since then. We have always been treated with respect and never talked into something that we weren't up for doing. Service representative, Matt, has been amazing and takes care of us like we are family.

Chris was a very attentive sales person and the closing was pleasant as well making the purchasing experience very smooth.

I brought my Crosstrek in for an oil change, and it went very smoothly. I like that they have a shuttle to take you to/from work if you are close by.

I've been meaning to buy a Subaru for over a year, but dread the typical car buying experience and cheesy & pushy sales guys. Brett at Subaru Autonation West was exactly the opposite - calm, knowledgeable and a relief to work with. The sales manager made negotiations were quick and easy. I've never had such a relaxed and easy time purchasing a car. I highly recommend working with Brett, he's exceptional and down to earth.

Made Online service appt, 15k maintenance plus 3 recalls , arrived day of appt , dropped off 9:15 am received cal at 2:30 pm car was done. Awesome experience.

I haven't purchased a car for over 12 years and so approached this task with a bit of trepidation, fearful of the 'used car salesman' mentality. Turned out, Sean McRae was a real pleasure to deal with. He provided an honest, relaxed and sincere experience and I recommend him to anyone who shares that fear. I totally enjoyed working with Sean, never felt pressured or misled - the test drives were fun and relaxed, and he was very knowledgeable. I believe he worked hard to find me a FAB deal on my turbo Forester, and got me a great trade-in to help made it possible. He felt like family.
Eric, in finance was also amazingly helpful, sincere and patient. We spent much less time together, but he seemed very competent and provided lots of helpful information regarding my finance planning. No pressure there either, waiting patiently for me to speak with my credit union to confirm what he was saying.
Both of these men are an asset to the face of Subaru West. Ask for them, by name.

TERRIBLE!!! I bought my 2018 Legacy in for some recall work, Not only was I treated like an inconvenience since I wasn't paying for services but I picked up my vehicle and when I got it home my wife noticed some DAMAGE!!! I called and left my service advisor Rick a voicemail... NO RESPONSE... I left a voicemail for the service manager and still NO RESPONSE. Terrible customer service and the fact that NO ONE FROM SERVICE ADVISOR TO SERVICE MANAGER had the fortitude to at least provide a call back is just pitiful. Maybe good reviews are by customers who were treated properly based on the amount of money they pay the dealership... typical car business garbage...

I ordered a new Forester from Autonation. In the past I usually pick out what I want on line and avoid dealerships completely. This experience was 180 degrees from every bad experience I have ever had with a dealership. Dan Carne picked me up at Mobile Mechanics and took me for a test drive while my 9-2X was getting serviced. We discussed exactly what I wanted. I called him a few weeks later and scheduled a test drive in a Forester and an Outback with my husband to make sure my husband was comfortable driving and as a passenger. I also wanted to be sure I was choosing a model of Subaru best suited for my needs and comfort. I waited a few more weeks, sold my car and called him to order the Forester. There was absolutely no pressure (endless calls and emails to hurry me along in my decision). Chris( last name?) was also available and very helpful if Dan was not available. They kept me informed about the arrival of my Forester and set up a convenient time for pick up. The financing person was also terrific...no pressure, answered all my questions. A week after I picked up my car Dan emailed to set up a time to go over anything and everything in my new Forester and I spent 2 hours fine tuning my understanding of all it offers. I recommend Autonation Subaru West to anyone looking for the safest car for Colorado including the best service they can find. This was a wonderful experience! I have never said that about purchasing a new vehicle!

I had to have a recall done at the dealership and from the time I pulled into the garage to when I pull away Jon at the service desk was helpful and very professional. He made sure that the work done was complete and fully operational. Thanks Jon!!!

Went out of their way to make this a good buying experience for me. And they beat the price I could have gotten from my car buying service.