Disappointed. Dropped off Outback at 9:30 for 10:3...

Disappointed. Dropped off Outback at 9:30 for 10:30 appointment. Discussed what issues I was having with Outback, windows controls not working. Was told it would cost $75.00 to look at. My Outback is under warranty not sure why I would be charged to look at my vehicle when I purchased the extended warranty. Called @ 1:40 to check the status of my vehicle was told it has not been looked at. Not sure what the purpose of an appointment is if dealership is not to going to look at your vehicle. It was discussed that I need my vehicle by 2:30ish, maybe that detail got missed. had to pick up my vehicle without it being serviced.