In spite of my company calling ahead to make a res...

In spite of my company calling ahead to make a reservation, no one had any idea I was coming when I arrived. They scrambled to help me and get me over to Enterprise on a Thursday afternoon. When I called on Monday; there was no record of my car in the system. I was asked for a license plate or VIN #, which as I did not have at work. The poor advisor had to go walk the lot and look for my car. It had been registered under another mans name. I received a call on Tuesday that my car was ready. When I arrived to pick it up, they couldn t find the papers. It seriously felt like Keystone cops. I wasn t really apologized to (except for Kyle who was trying to find my car) and no one acted like this was unusual behavior. I have little confidence in this dealership.