Went to get hail damaged at Autonation Subaru west...

Went to get hail damaged at Autonation Subaru west. By insurance standards, it was totalled. They would only lower the price from $20.9k to $19.8k because they said they "are self insured and need to recover their self-insurance losses". This 2103 Forester with 60k miles has a salvage of $11.5k. I would have paid $13+ to he fair. Four different buyers all walked out when we heard this explanation. RIP OFF!