6/26/2020 UPDATE: As BGraham requested, I sent the...

6/26/2020 UPDATE: As BGraham requested, I sent the information as requested. She answered me two days later informing she was sending my case to the Escalation Team and if I don t hear from them in two days to let her know. I did NOT hear from the Escalation Team, so I sent an email again to BGraham. Her response: I m sending your case to the Escalation Team again. So here it is 96 hours later and still NOTHING. I HAVE CALLED, gone by the store, sent emails, and NO ONE will give me an answer about my mother s order placed over six weeks ago. My mother is 76 years old and has dementia. When we were given the original delivery date of 6/11, we got rid of her old furniture. She has now been with no family room furniture for over two weeks now!!!!

ORIGINAL POST: Ordered furniture for my mother four weeks ago. They said it would be two to three weeks for delivery. I was sent an email last week setting up delivery for today and was told I would be given a time 48 hours in advance. I received no time. I tried calling the store and got a recording saying they were closed. I called the delivery number provided and was on hold for 20 minutes and then they hung up. My husband went to the store this morning and was told he had to call the 800 number, that they could not help him. After being on hold for 25 minutes they answered and said my mother is not getting her furniture today and they don t know when she s getting it! They could offer no explanation for why they set delivery for today but didn t call me to tell me it wasn t happening. All they could do was read their script. Oh, and if you want to cancel, they charge a restocking fee. To restock what? They don t even know where the furniture is or when my mother will receive it.