C

Ashley Furniture is absolutely horrible. I have be...

Ashley Furniture is absolutely horrible. I have been waiting 2 months for my accent cabinet.

1st delivery date 11/30:
Delivery time was from 9am-5pm.........didn t arrive until 9:30pm and the cabinet looked like someone put it together with their eyes closed. Sent it back and rescheduled.

2nd delivery date 12/5:
Didn t get a call until 330pm that day saying my product was on back order. Rescheduled again

3rd delivery date 12/18:
Called to confirm delivery at 9am. Was told it was on the truck.........6pm rolls around.....no delivery......9pm no delivery. Called and was told they could not make it will be there two days

4th delivery date 12/20
Was told when I called to confirm that my product was not even in the warehouse. Was going to need to be pushed back to Christmas Eve.

5th delivery date 12/24:
Was pushed back again because they were over loaded. Cannot ever get on the phone with a supervisors. Really rude customer service. Was promised would be here on 12/26

6th delivery date 12/26:
Was told was on back order again and will not be here until 1/2.

I will never buy anything from Ashley furniture again. Their customer service is hard to get in touch with and have no answers to help. They will lie to keep your business. I will make sure to keep spreading the word about how terrible this experience has been

Comments:

No comments