Veronica Bard

Review of Ashley Furniture Homestore pon...

We purchased a sofa and love seat online. Right af...

We purchased a sofa and love seat online. Right after they received our order, they tried to sell us a warranty (in addition to Ashley's standard warranties) for $329.99 for 5 years. The catch is, they'll only honor your claim if they consider it to be your fault. If it's normal wear and tear, this warranty will not cover it. For instance, our friend had a seam loose, requested a repair, and was denied. We declined the coverage, and Rick was very gracious and polite about it.

The reason for the 1 star is our dealings with the delivery person, Tasha (she refused to give her last name when I said I'd report her to corporate). It took them 2.5 weeks from the purchase date to deliver. This is because Tasha asked whether they could deliver Friday or Saturday, and I said Friday afternoon, because I was busy all Friday morning. Sure enough, the automated call came, and the only options were to accept a 3-hour Friday morning delivery time slot or call the store. When I called, Tasha told me I had only "requested" Friday afternoon and that now they were all booked for Saturday. She never told me in the first call that I had to devote entire business days and couldn't request time slots. The earliest I could now request was the following Tuesday, when I already had appointments scheduled. So I said Wednesday, and she said I'd receive a call Monday confirming a time slot. No call came Monday, despite my husband calling late Monday afternoon and her assurances to him that we'd receive a call that afternoon. The automated call came at 7:47 AM Tuesday, the day before the scheduled delivery. Of course, it was when I already had appointments scheduled, so my husband had to drive an hour home from work to accept the delivery. Piss poor customer service to expect people to block off entire business days and not confirm until 24 hours prior to delivery, Tasha.

Though the delivery man was very nice and helpful, they did leave 2 connections in the love seat unplugged (power lumbar support and head rest) and left 1 small plastic bag. I must say, though, that our dog was barking at them the whole time (from another room), so they may have felt rushed. All in all, this 1-star rating is Tasha's fault.