ARRIGO DODGE CHRYSLER JEEP Reviews

A few weeks ago I took my 2015 Dodge Charger SRT in for some AC work and also routine servicing. My service adviser was Anthony Duva which I have dealt multiple times. As soon as I arrive he is always very attentive and makes sure that I am 100% satisfied before I leave. He is one of the very few advisers that I feel comfortable with when I take my car in for anything. He is very customer oriented and I recommend him to my friends that also take their cars there for service.

Going through the most ridiculous and embarrassing situation. Came in here with my tire and wheel hazard warranty and they told me the company is going to cover it but that they cant wait for payment that will take 3 days. They told me i cant take my vehicle until its paid for. My partner works for a dealership and has for the past decade. She said there is no reason unless it was the weekend if they had to wait for verification but it s Wednesday and Arrigo Service department has already received confirmation but are being unprofessional about this. I have bought warranty when it comes to alot of things in life and never once in my entire existence has something this stupid and embarrassing ever happened to me. I am a small business owner and i would never ever put my clients through something like this!!! EVER!!! To top it off when the service employee came to tell me they weren t going to hand over my vehicle until they receive payment it still hadn t evem been worked on!!! Like why the hell!!! Its just a tire! I had my spare on. I i just wanted to get my blown out tire replaced! They could ve just held on to their tire until the warranrt paid them for it and then I would ve came to pick it up. But instead a ridiculous experience happened that ill never ever go through again with Arrigo. Ive always bought Ram and always will. But you better believe ill never tell any of my clients or friends to come here to purchase any vehicles from Arrigo. Thank you for easily one of my most unpleasant experiences EVER!!! I plan on buying a Promaster every other year amd you better believe it wont be from yall.

Body shop excellent work my car was fixed in record time and it was as if I had just taken it out of the dealer thanks arrigo body shop

Thanks for the vending machine make sure to bring 75 cents if you want hot cheetos

This is not my first purchase with Ariggo Dodge Chrysler Jeep of West Palm Beach. I have also recommended friend and employees as well as well as relatives to the dealership. I always have Wilson Rosa as my sales rep who goes out of his way to assist you, even on his day off. Financial rep was outstanding on my current deal, she was very very helpful. Even when you enter the dealership the young lady who greets you is polite and friendly, GREAT place to purchase a vehicle and have service done, Again thank you. Dennis

They haven't ever been able to sell me a car but the service department and body shop is ok

Great Experience! My salesman Will, was excellent. Very knowledgeable and efficient.

I am very disgusted and beyond upset. I came in on 7/30/19 to purchase a vehicle. Started the paperwork on the vehicle to find out that it was sold. This is absolutely unacceptable. To my opinion just because I had my own financing doesn t mean I should ve been treated any different which I was. It s not like the dealership still wouldn t have made any money off of the deal, I was going to purchase an extended warranty. I don t understand how I signed all this paperwork for a vehicle to come to find out it was sold. Horrible communication and insidiousness. After the fact not even trying to be one bit helpful to try and put me in another vehicle. I really thought this was an honorable & trustworthy dealership, clearly it definitely isn't.

at first it was rocky, meaning my saleman Jordan was rude and nasty,but then my salesman {Corey} second time around was wonderful.

Danielle has been an amazing and extremely professional and knowledgeable saleswoman.
My son and I are grateful for her help.
We drove away with the best Jeep for my son needs and passions. We are definitely going back to exchange the Jeep Wrangler Sahara we processed in 2013 in the same dealership, Arrigo in Palm Beach, for a 2018.
We absolutely love Jeep and we highly suggest to go and see Danielle!!!
In the accounting and finance department we ware helped by a fantastic lady as well.

P.S.
I m italian and I loved to see this huge car lot with:
FIAT
ALFA ROMEO
side by side with the all American car brands!!!

My Service Advisor, Ralph provided excellent friendly service despite the pressures of my difficult circumstances and restricted time. Ralph managed to expedite the attention my vehicle required and take care of all the little details thus making the whole process a smooth transaction. I would definitely use him again. The staff that also assisted during the process were very courteous and helpful as well. They all deserve two thumbs up.

Rufus is the man! He took the time, well into the evening. to help us fix a window that'd become detached from those parts which hold such things in place. Fortunately, the temporary fix held up over the next day's 3+ hour, >200 mile drive despite near constant rain over that period. It's always nice when someone helps another because help is needed, not because it's their job.

I am so happy with my new truck! Ashley was the best carsales women, she made me feel comfortable and didn t push anything on me, she also got me the best deal I found in several dealerships! Thank you Ashley your hard work doesn t go unnoticed!!!

Horrible Horrible Horrible. I received a flyer in the mail for buy 3 tires get 1 free so i called to find out what the tires for my car would cost before making an appointment. I first talked to a woman in service who said she had to transfer me to parts to get a price because she didn't have access to prices and service and parts worked off a different computer system. i talked to Joann in parts who told me she didn't know how much it would cost she was only in charge of seeing if the item was in stock and transferred me back to service who told me Joann was the one supposed to give me the amount so i could make a decision. 15 minutes of my life i cannot get back for a very inept organization who cannot give me a simple answer to a simple question. Honestly if they were not so big i do not think they would be in business that long

The service I got was excellent both from Linda, my service rep, and Bill, the service manager. Not one complaint from me!

Outstanding, honest service from the service department. I want to personally thank Tony Neterer, who couldn't have been more helpful and timely in his service. He was honest and straightforward. Will be bringing my Jeep back here for all my future needs.

When it comes to buying one of their cars... it s like walking to a five star resort. Pour the champagne! But when having to fix the car you bought from them its a total MOTEL service. Their customer service have this... I don t care attitude. They don t listen to your concerns, they are rude and didn t fix my car issue.

They were supposed to be fixing a problem with the breaks while my son closed on the sale of his Jeep. When we were ready to drive away we asked if the problem was fixed. We were told that they couldn't find anything wrong. If the problem returned to bring the Jeep back and they would take care of it. When my son had time off at work to go back they treated him with total disregard. Refused to fix the problem that would have only cost them around $150. So they lost a customer over $150 and treated them rude. T would not recommend this dealership. Carmax is where we buy our cars and we have never had an issue with quality or service. My son has learned a valuable lesson. I think he will go with a more reputable dealer next time.

Service writer was polite and courteous. However after being quoted a price and then the next day given a price that was twice the amount originally quoted. Highly disappointed by this.

Once you buy your car here....good luck trying to get it serviced without issues. The other reviews clearly agree. What a shame, I'm glad I didn't buy my car here, but the one time we bring it in for service - all of these reviews ring true... Horrible Customer Service - No Follow up - Hidden Fees. I almost feel as if this place is a complete rip-off when it comes to service. If I could give it lower than 1 star, I would...

I spent months researching the car I wanted to get. I knew exactly what i wanted and it just so happened to be across the street from me at arrigo dodge. I was getting a used ford f150 from them. After a few days of back and forth negotiating, i was able to get the price down to what i think is the best deal i could get on this type of a car, anywhere. Although, the original price was actually pretty damn good itself, i must say. So I dont necessarily have a problem with their pricing of the vehicles. I have a problem with the fees they try and stick on you. Including a $799 dealer fee (pure profit for them), and almost $200 worth of other fees like electronic filing fee. I told them i wasnt going to pay for the fees. And of course, they wouldnt budge on them (seriously, they dont seem to budge on this). So my goal was to remove the fees from the price of the car. And i was able to for the most part. But then came the financing, which was kind of a nightmare. I was basically forced to use one of their banks to finance because they conveniently forgot to tell me they didnt actually have the title on hand, and they wouldnt have it for another few weeks! So long story short, i felt uncomfortable in this because not only was i not able to get the best rate, I felt they were screwing me over on the registration fee as well, which also conveniently doubled from their original estimate.

Summary:
Arrigo dodge has some well priced vehicles. Some staff are friendly. They will stick you with large fees no matter what, but this is kind of standard in florida. They do negotiate the price of the car, just walk out a few times and you ll get a good deal. Be prepared for surprises in financing, they will try and screw you over somehow.

Was in the market looking for a new Jeep Wrangler & was assisted by a charming young man Jordan. The experience was a very professional, easy process & I can't thank him enough for going above and beyond.

I bought a 2020 dodge rebel here....I don't even want these guys changing my oil now. Everything from the buying experience to the service is horrific. I even asked these guys about the unlimited Mopar warranty. They said there wasn't one available, sold me theirs . Now I get emails about Mopar unlimited warranties that "didn't exist". but the real kicker is when i bought my rebel it was missing a grommet in the tailgate that now my tailgate suffers paint loss from. They had it twice. I told them what was missing from prints I had researched over the issues, the first time. Napelton has been way better IMO. I drive out of my way to go there. Wish I would have bought my truck there. There's way more then what I've stated. I'm not trying to write a book. Good luck!!!

Friendly atmosphere, comfortable lounge with refreshments, courteous service. My service Technician Linda Chew was the best...

George is awesome very pleased with the care and Quality service.

Thank you, Thank you to Portia Lewis. Portia is my girl to go to when I need to service my Jeep. She is smart, kind and always is extremely helpful. I feel great when I leave knowing that she will take really good care of my jeep.

Service and communication seem to be improving. This experience was considerably better than the last.

Excellent customer service and also the biggest Dodge Jeep dealer in the area so the selection is great. I got the exact car, color and combinations I wanted at a lower price than i expected once they added incentives I was not even aware existed :)

Great experience. John Gutierrez was outstanding. Thank you for the help!

I called the main number to ask how long will it take to do an oil change, Friday at noon. The IVR says press 1 for the service department. No answer,.
I called again, and again, no answer.
I called the operator, she put me thru and guess what, no answer.
I called the operator again and told her that they DO NOT ANSWER. She said, no worries, I'll put you thru an extension and they will answer. No answer.
I drove to the service department, I walked in one of the cubicles. Asked a gentleman who works there. Showed him that they do not answer, he said. I Don't know. Go to talk to the guy doing the oil changes.
I went to the main building and they all said, I don't know, it is not our department.

AWESOME service Arrigo !!!!

Craig our service advisor from Arrigo Jeep was our weekend hero! Coming down from Jacksonville for a travel soccer game in Miami was delayed in West Palm beach due to mechanical issues. Our Jeep Wrangler limped its way from the turnpike straight to the dealership. It was getting late. Craig got us in and sent us with a rental to not interrupt our plans while they worked on our jeep the following morning. By 10am the analysis was complete with a plan to bring our jeep back to life. As we started our first soccer game, I got a call and the Jeep was fixed already at 1pm. Making it back before they closed, our stress and anxiety was put to rest. The test drive back to Miami proved all was fixed and we were ready for tomorrow s next game. Big thanks to Craig and the mechanics involved in saving the day!

Car we were interested in was sold. Naej was very respectful.

Great experience! Love my new Jeep Wrangler Unlimited!

Had oil changed used coupon from website, in and out in 1 hour

Took the Durango in for a new battery. Was also getting 'Service Electronic Brake System' message. I suspected that a battery change would solve that but to be safe, took it to Arrigo. After keeping it for a day, they imformed me that for almost $900 I could get the battery replaced (est around $375) and the brake system repaired. Yea. No. So, I went to Tire Kingdom, where, for $285 I had a new battery installed. The battery they sold me has a 5-year-warranty. Furthermore, with the new battery, no more 'service brake system' light. Moral of the story: Jimmy and Johnny have a yacht and a jet...and those things arent cheap. And I saved almost $500 by going to T.K. People used to tell me "dont ever go to the dealer...they rip you off."

Yes they do. Nice knowing you Arrigos...

Adrian Martinez is the best sales person. he doesn t force you into a sale he guides you to your best option. As a consumer I don t like to feel pressured. I m loyal when I find someone I like so he is my salesman from now on.

Excellent service . Kamran was a huge help for me as a first time buyer

Ashley helped me pick out my Jeep! She was wonderful to work with and honored the price we got over the phone.

Their very friendly staff and if you don't speak English they have bilingual people

I had an appointment to have a recall done. Craig Knapp was professional and friendly. He found a second recall. He had both of them done at the same time so I didn t have to come back later. Service was done in a timely manner. Thank you

Today makes 1 week I purchased a 2018 VW and it entire experience has been miserable. When I was ready to leave with the vehicle the check engine light came on I was told maybe it s because the car was just washed. Brought the car back the next day they told me take it the VW dealership I took it there they told me to come back on Monday. Went the VW dealership on Monday they kept my vehicle until Tuesday afternoon. They now inform me that Arrigo sold me a vehicle with two recall that they took care they also gave me a vehicle with faulty tires. I went back to Arrigo and was given the run around now they have my vehicle for 2 days awaiting new tires. This has been the worst experience and service I ve ever experience. All I m hearing is I m sorry for the inconvenience I need to be compensated for all my time wasted for the 4 out 7 days my vehicle been out of service.

It s a great dealer , but called yesterday with an emergency in my car ( it looks like the turbo is leaking oil above the exhaust ) . Everyone was busy at service department and I was told someone would call me back . That did not happen . So today , Saturday , I called and explained the problem. They said I could bring in my Giulia , but no one would look at it till Monday and they don t have a loaner on Saturday , the rental department is closed ( I would imagine Saturday s are the busiest day for service and they have the loaners closed ) . Anyways , will bring it back on Monday , so I can t drive the weekend , so the car doesn t catch fire from oil leaks !

During the purchase everything was magnificent, the seller very professional and friendly, nothing to complain about
At the time of purchase I took out Service and Car Care insurance for a total of approximately $ 4,500
Before 60 days and after refinancing the car I decided to cancel the insurance. Formalize the cancellation and I was told to wait 4 to 6 weeks for the check. After 8 weeks of not receiving the check, call the dealer and after a long wait they apologized that the check was ready and that they would send it to me by mail, that I should receive it within a week
After two weeks of not receiving the check, I approached the dealer and after heated conversations, the woman who attends to the issue told me that the papers had never been sent to her from finance and that at that moment she sent the request to the insurance company and you should receive the check in 4-6 weeks.

I hope this time it is true and take care of everyone with the promises of this dealer

Went in for service took longer than expected and was charged for services I didn't bring vehicle in for. Dealership took it upon themselves to perform things without my knowledge.

Professional and courteous, ordered the car just the way I wanted it. Paul Laduc helped with the order and was great. Chris, my salesperson a pleasure to work with. All of the staff treated me with care.

Thank you

Robert

Rip off tried give me interest of 16.99 when I have 3.8 ? I bought my first car there they gave me rate of 14.99 ? Mind you I ve never been late on any payments,, when I refused 16.99 percent as I m leaving finance manger wants to blurt out in open you have 72 open accounts which is totally BS I thought I d give them second chance I guess somethings never change, I DO NOT RECOMMEND

Super excited with my New 2015 Jeep Cherokee...Many Thanks Scott for your knowledge, help and amazing customer service!!!
I couldn't have asked for a better buying experience!!!

Simple in and out oil change on my 2018 Ram 2500 diesel!! Service Advisor Mr.McCrary very helpful and friendly!

Will be returning for additional routine service.

Maurice ("Mo") was so much fun to work with and made the car buying experience effortless.

I went to this dealership for my very first car purchase today and was very pleased. Kamran was an amazing, honest, trustworthy sales associate. He was patient with me as I asked a ton of questions and made sure I was fully informed of my terms and pricing. I highly recommend him for your next car purchase. He knows his stuff!

Worst service ever I had a appointment I dropped my car off 6 hours later no call of course I called and got a run around so I returned my car was just parked like an abandoned vehicle spoke with Calvin he said the specialist had the day off of my appointment! So nothing was done about my issues on my car not even a evaluation 6 hours of waisted time and being late for work I m very disappointed with this company

The folks at Arrigo Dodge in West Palm Beach are a fine group of people. They were very friendly from the minute I walked in. I had a pleasant business and sales meeting with Chris from the sales group. The atmosphere was upbeat and all the folks seemed very busy. I met the receptionist and she was polite and energetic. She made a call over the phone for me and within seconds Chris was there to start my truck purchase. When you're ready to purchase a new truck head over to Arrigo Dodge in West Palm Beach for a pleasant experience purchasing a new or used vehicle.

Russ is without a doubt one of the best representatives I have never had the pleasure to deal with and is very knowledgeable and courteous. ARRIGO should be very proud of having Russ be a part of their organization which is a first class operation.

I USED ARRIGO DODGE WEST PALM EXPRESS OIL CHANGE SERVICE RECENTLY EVEN KNOWING ABOUT THE REPUTATION THE DEALERSHIP HAS WITH SCAMS AND OVERALL SHADYNESS OF BUSINESS OPERATIONS. I DECIDED TO GIVE THEM A CHANCE. I ASKED THE SERVICE ADVISOR FOR AN OIL CHANGE AND TIRE ROTATION. THEY SAID THEY WOULD DO BOTH. PRIOR TO ARRIVING AT THE DEALERSHIP I MARKED ALL 4 TIRES IN ORDER TO MAKE SURE THE ROTATION WAS COMPLETED. AFTER WAITNG 2 HOURS THE ADVISOR SAID MY VEHICLE WAS FINISHED. I SIGNED SERVICE FORM STATING THE OIL CHANGE WAS DONE ALONG WITH THE TIRE ROTATION. WHEN I RETURNED TO MY VEHICLE THE TIRES WERE NOT ROTATED. I BROUGHT THIS TO THE ATTTENTION OF THE SERVICE ADVISOR. SHE TOOK THE PAPERWORK I SIGNED AND TOOK MY VEHICLE TO THE BACK GARAGE. 10 MINUTES LATER ANOTHER MANAGER CAME OUT AND GAVE ME ANOTHER SERVICE FORM STATING THE TIRE ROTATION WAS NOT DONE BECAUSE THEY DID NOT HAVE THE PROPER EQUIPMENT TO TAKE THE WHEELS OFF. THIS MAKES ME WONDER....SO WHAT ELSE DIDN'T THEY DO?

Update... you say you are willing to make it right, however when I requested you reverse the hard inquiry from TransUnion your employees said they were not going to do anything. So you really don't care about your customers.

Worse place ever. Sales people lie to your face, told me they were not going to run a hard inquiry on my credit and did it causing my credit score to drop. When I went there to complain management blamed it on me for signing the form. The only reason I signed it was because I was told it was for a "soft inquiry" and it was NOT going to affect my credit score.

Ashley is our go to sales consultant. We bought many cars from her and service is always stellar!

Late night oil changes are the best! Super nice staff got me in and out

Rob is a great leader! I had so much confidence in him, I called him before I bought my car to get the scoop on service issues. I trust the man.

Service on my Dodge Ram today was carried out in a pleasant and efficient manner. Arriving Dodge is great!

My experience from start to finish was exceptional and it was all thanks to my sales associate, Stan! He was absolutely outSTANding & will recommend him to everyone I know. Thank you for such a great experience, never thought I d say that about a car dealership, but it s true! :)

CONSUMERS BEWARE!!! ARRIGO SUCKS! I was on the market to lease a Chrysler Pacifica for my daughter and contacted the Arrigo Dealership on the Sawgrass. I had the misfortune of being connected with a salesperson named Trevor. I had told him that I had researched the vehicle and told him exactly what I was interested in. His 1st questions were so stereotypical of a car salesman...... "what time did I wanted to set up an appointment and "how could he earn my business?". I answered that I had a quote from another dealer in Palm Beach County and I wanted to know if he could match it since I live in Broward. I told him that I didn't want to waste his time or mine and that I wasn't interested in playing games. I told him the quote that I got from the dealer in Delray and he said that he would check with his Manager and get back to me. He called me back and said that he could match the deal at that I should come on over. So I made an appointment to see him with my daughter. It took him over 2 hours to locate the vehicle that we were looking for. We walked the inventory of cars on the roof and he even drove us over to City Furniture where Arrigo stores it's overstock cars to see if there was anything there. Doesn't Arrigo have computers to locate their inventory? After my daughter took a short test drive and gave me her nod of approval, I told Trevor to go ahead and write up the deal. He called over his Sales Manager Jose and Trevor and I told him the vehicle and the price that we had agreed upon. Jose wen't back to see his manager and came back to tell me that he couldn't do the deal at that price..... Well.... I was furious. I asked to speak with the General Manager and Jose & Trevor escorted me over to see him. I told him what had transpired and I called Trevor a "LIAR" for telling me that he could do the a deal at an agreed upon price just to get me into the door. The Manager didn't even bother to apologize. How dare they lie and waste my precious time. I immediately left Arrigo , called the salesperson at Schumacher Chrysler in Delray Beach and told him that I was on my way over and to get the Pacifica ready. We wrote up the deal on the spot at the agreed upon price and we were in and out of there in a half an hour. Arrigo may be the "Biggest" Dealer but they are certainly far from the "Best. I hope that it is not Arrigo's general policy to lie to a customer just to get them into the door.

Had a flat tire on my way home from work yesterday. So thankful Arriago Dosge has extended hours !

First off the salesman Dean Engelhard was absolutely fantastic. Arrigo is lucky to have him. Absolutely no pressure just showed us what we ask to see took a test drive and did his best to get us where we needed to be in payments. It would have been a five-star had it only been for Dean then we moved on to the finance department where the first finance manager rolled his eyes at us questioned us pretty much from a customer standpoint mocked us. I do not understand why a customer needs to haggle to get the best price that they can get. Eventually we got our price even though we were told numerous times this is the best we can do this is the best we can do. Buying a car is never fun my suggestion would be to buy a car online next time and save yourself from the finance department and all the quote-unquote managers who are there only to make money for the dealership not do what's best for the customer.

I Recently bought a car from Arrigo with Adrian Martinez. It has a been a total of 90 days since I have purchased the car. I am absolutely happy with the car but I am more elated about the service I received. I originally came in with my eye on a different car but it was just sold the day before I walked in. I was going to leave, but Adrian Swooped in and saved the day! He provide the most professional service, anticipated all my needs and broke down all my options efficiently and helped me find the best option to work for me. He was very transparent and personable.

I felt like I could really trust Adrian and that does not happen too often with salesman. I know he really cared and even followed up with me a week later to make sure everything was running fine. I would recommend his expertise to anyone. I really can't say anything negative about him. Although, being in the finance office took a little while but by the time I was out, the car was ready for me to take home and Adrian delivered me the keys!

Over two hour wait for oil change only express lane. What expess. Didn't have other problem checked o
ut to avoid long wait. So much for that idea! Told I could be like some and wait over 2 hours 45 minutes Mind you this is the Express Lane. I hate to see the slow lane!

The only thing I can say is my Salesman, Adrian, was wonderful. He was sensitive to my needs and performed his job with skill, knowledge, and confidence. Bravo.

I just bought my car at Arrigo in west palm on labor day and can honestly say it was the best expirience I've had at any dealer. Me. Arrigo (the owner) was there making sure his customers left happy and gave us a good deal. Jose Reyes was the sales person and I can honestly say he is the best! Not your typical lying sales guy. He was straight forward with us since the beginning and made sure we got what we wanted. Regardless the countless hours we were there due to them having to go pick up our vehicle from another location I have no complaints of my visit. I would recommend this dealer and Jose Reyes.

Had to bring my truck in for a recalled part. Everyone was super nice. Even got a loaner. Part was taken care of within 24 hours.

The dealership and the sales rep were professional and friendly however the financial advisor, Carlos was very rude and spoke to us as a second class citizen. Never introduce himself and had no intention of helping/working with us. Unfortuanltey, because of him, we will not be back at this dealership.

Nick Ramos was amazing in his communication during my service

We had a great experience leasing our Dodge from Russ, getting a great deal. We went back to him to buy out our lease too, and each time went very well.

Traded a Dodge Ram for a Chrysler Pacifica. Kurt on the sales staff was excellent. Great experience.

Repair shop was great. The sales on the other hand who I had an appointment with passed me off to someone else saying they were busy and then stood 15 feet away joking with Co-workers. Guess I dint look rich enough for their time. Bought my loaded 4x4 Ram elsewhere.

Don'T go there they make you wait and put your hope Up and then they tell you . your not approve Worst salesman he said you can't get approve for 4k but you can get 8 to 10k don't make sense

Unfortunately had many issues with our buying experience. However, the owners do care about the customer experience and made admirable efforts to resolve.

They were honest,repaired my daughter jeep,under her extended warranty.Clean,bathrooms,Covid19 rules in place,to protect the consumer.

Bought my Durango here and always return for service. Had a body shop visit recently and they took care of a small issue free of charge and in 10 minutes. Great service.

My experience was very good. They took care of me right away and I did not have long to wait. They also made sure that it was covered under warranty.
when the vehicle was finished, they went the extra mail and brought the vehicle right to the lounge door since I am on oxygen. That was very much appreciated.

had my car for 3 days and didn't check anything left with bad tires still on my car and never called me for updates Every time I call them i got to talk for 2 minutes and was told they will call me right back and never called.....

So after this post I got a call from Service Director, Robert Corman.. He said he sorry about all the inconvenience and he will credit me my money back as soon as we hung up with the call I was very thankful about it waited a few days nothing ever showed up I've caught him 3 days in a row left 3 voicemails still no call back every time I call back to speak with him no one can get ahold of him and still waiting for the refund that he promised me, Remind you I said nothing about re fun when we talked he came up with 3 fun and still has not arrived and now I cannot get ahold of him. #amazing

It was a very pleasant experience, no pressure, a real sign and drive in a couple of hours deal

They got me in and out really quick.
Everybody was really friendly and courteous.

I took my van in for service. They have a very nice lounge and the service was to my expectations. The staff is very friendly and helpful.

I absolutely recommend this dealership, they are wonderful people and the service department is phenomenal.

THEY NEVER ANSWER THE PHONE!!!!! HAVE TO LISTEN TO THEIR RECORDINGS A MILLION TIMES

Scum! If you want to be ripped off this is the place for you. I looked at a used BMW on Saturday and first the car has a major ECU issue that will require an expensive visit to BMW, and they just blew it off as a non issue. The rip off part was in what they offered for my trade. The sales women came back after looking at my car and said "your car is worth $10,000 what would you like to do?". It was the most insulting offer because even rough condition KBB Trade is $14,000 for my Porsche with the low 47k miles I have. Was told by the pre owned manager they pay market value for cars, I would love to know how 10K is market value for a Porsche that is being sold for 65% more just down the street from this dealer? These people were shooting for a home run on the price because of the size of operation they have. Go to a much smaller dealer and don't subject your self to be treated like scum from these super scummy people. Completely bad experience from very unprofessional people who give insulting offers on cars that are clearly worth much more. I don't know why anyone would give these people their hard-earned money.

4 star review for great customer service today! I pulled right into the quick lane and requested an oil change. Anthony greeted me and checked me In quickly and stated most likely an hour and a half wait. The lounge was comfortable, clean and had free WiFi and had adequate coffee bar and snacks. The only reason I did not give 5 stars was due to having to wait 2 hours for the oil change. I do understand that service takes time so no I did not complain. However I was told probably 1-1.5 hours. Anthony came to get me, updated me on future needs and informed me that I would probably receive a survey that would allow a free tire rotation and thanked me for my visit. He was very nice and I did not feel harassed or pushy by anyone. Fair pricing and a coupon was used which they honored. I will definetly return and recommend to family and friends. Thank you!

Only issue I had was that my oil life wasn't reset. Had to do it myself which wasn't a big deal, but I would've preferred them to do it.

Had a great experience here today. Prompt professional service, you are treated like a person by industry professionals, not like an item on a conveyor belt just being pushed thru the system. Tony Neterer was a great Service Advisor, Rob the Service Director runs a great team over there. I highly recommend thier Service department!

Great customer service. Attention to detail and knowledgeable staff. Have been buying my vehicle here for years and always come back.