ANDREW CHEVROLET Review

I forgot how busy Fridays can be at your place of business!
As usual, I was treated with courtesy and professionalism.

It started off with just wanting to go in and drive a Traverse. Lucas took me for a drive then sat down with me and really listened to what I was looking for, identified needs vs wants, and ultimately helped me find the perfect one. He didn't try to push anything on me that I wasn't looking for and ensured I was 100% comfortable with the price point we had reached. Left that night with my new car and I love it! Would definitely direct any family and friends to work with Lucas when buying a Chevy.

Kinda slow, but they have good cookies and popcorn!

I JUST WANT TO SAY THEY HELPED ME A WHOLE LOT
MY VISIT WAS AWESOME
I RECOMMEND THERE SERVICE'S

I came in because I made a mistake of putting fluids in wrong areas but was taken care of very rapidly much appreciated.

My experience at Andrew Chevrolet was very awesome and nice people that love to help you find a nice car I am very knowledgeable any question you have for that thank you Mr. J,Oscar for putting me in a lovely vehicle for my family and I .

While in Milwaukee from Illinois my daughter's "check engine" light appeared on her 2017 Malibu. While another Cheverolet dealer on Milwaukee's Northwest side said the couldn't POSSIBLY get her in until 7 days from my call, Andrew Cheverolet got her in on the next day. Clarence in service was professional, and the problem was diagnosed and resolved within 45 minutes. Very pleased.

Excellent servo. Staff was nice and friendly. Lucas Musil is by far the best salesman I ve had when dealing with cars. I would recommend anyone to shop with them when looking for a vehicle.

Great dealer to work with, Larry was super helpful and made our purchase from 4 hours away seamless. I would go back to them again!

Alvin did a great job of getting me just what I needed.

Got my 2018 Chevy Cruze on Saturday 12/15/2018. Nathan was AWSOME. Everyone is really friendly. Super fast process and every question I had was answered. I m extremely happy with my experience at Andrew Chevrolet.

Friendly, reliable, fast and respectable.

This was my first time personally purchasing/leasing a car and it was kind of on a whim. Working with Andrew, Alvin, Leon and Alex was the most fantastic experience. The team at Andrew Cheverolet made it smooth, quick and easy for me to lease my first vehicle. Alvin was extremely friendly and knowledgeable of all the vehicles we were interested in. The team at Andrew was not pushy and was focused on finding the perfect vehicle for me. Through my experience, I will continue to lease and purchase cars from Andrew.

Tyrone was a very attentive & courteous service rep. The routine service work was done efficiently & on time. A pleasure to do business with!

I went in to browse for a new car and was highly impressed by the friendly and knowledgeable service I received from Dan Walsh. Girlfriend and I drove off in a 2015 Dodge Charger. Will be back. Same dealer...same salesperson!

The customer service is excellent. Gary is the best sale I have met. Here you will get the best service before and after sale. We are so lucky to choose this dealer. Thanks Gary

Lucas did an AMAZING job! He worked diligently on finding us a car that fit our needs while being mindful of the budget! If 6 stars were possible, Lucas would be very deserving! Thank you!

My job required me to move to Milwaukee and, to complete it, I needed to get a car and fast. Andrew Chevrolet had a great selection of used cars for sale and I soon found one that was both reliable and didn t break the bank. Their professionalism and speed really helped a stressful situation be that much easier.

I absolutely love this place. I was in need of a car and my sales associate did what he said he was going to do when I walked in and that's put me in a car The staff is very friendly, my sales associate Kyle was very kind and friendly and I'm one happy car owner!! Thank you Andrew Chevrolet!!

I always get great customer service from the sales to service department. I have a Chevy dealership just 5 minutes away but I would rather travel to Andrew.

I had an awesome experience! Kyle and the rest of the staff at Andrew Chevrolet not only made me feel welcome but we're overwhelmingly nice with a nice level of sense of humor. The entire staff was a pleasure to work with. I would highly recommend anyone looking for a new vehicle to try Andrew Chevrolet, they would not be disappointed.

Saleskid Abraham Romero did not know alot about the 2017 Impala. He must be new at it. The financial guy was really pushy on making me sign paperwork, even after I told him I'm not signing anything until I discuss it with my wife.

Had a great experience, timely, job done earlier that estimated. Looks like original equipment

After talking to a manager it was a mistake on both of us an i will not stop coming 2 Andrew's always had good service. Thanks 4 the call

I was treated poorly. And feel like I was taken advantage of because I am a woman... Poor customer service from Joel very inconsiderate.I was forced to pull my vehicle from this body shop and go elsewhere! I tried calling and speaking to manager serval times before I made this decision but of course was never able to reach him.

The service manager, Brian Davis always goes above and beyond to take care of me. He has a very knowledgeable and friendly staff.

Went in on my own, knew what I wanted to test drive, loved it, leased it. Liked very much my direct salesman Eric, and GSM Stuart. However, a friend of mine thought I could've gotten a better deal, so he called to see what he could get. Sure enough, he got a much lower deal than I did and it was for the same exact vehicle, same money down and a shorter lease. Also, not one person has asked me how I like my purchase or if they could do anything for me. I feel very defeated that women are still treated unfairly compared to men when it comes to vehicle buying and to know that the salesman, Kyle, confirmed they sold the exact vehicle he wanted over the weekend, but then all of a sudden it's not what he asked for as soon as I walked in, we were rudely asked to leave (still no one acknowledged the actual customer which was me) and there was yelling and name calling on behalf of the GSM that was on site. Women should be able to go into a business and get things done, like men do period. I thought buying a new car, you're supposed to be happy but the situation leaves my faith and trust in people broken.

What a great experience! The service and customer service was excellent. I would recommend to anyone who would listen!

Andrew Chevrolet in Glendale, WI: The dealership was very customer focused. My salesperson, Kyle, introduced me to another salesperson right away-in case I came in when Kyle wasn't there. I thought that was a nice touch-then I would feel like I 'knew' someone, even if Kyle wasn't there. Kyle did an excellent job. I knew which vehicle I was interested in, so didn't need help selecting one, but wanted all the options shown to me; which Kyle did. He knew about the vehicle and the competitors. He did not talk badly about the competition, just told me to look at them and then come back. When I asked for a quote, he gave me a fair quote (I had received other quotes, and had checked out what the pricing 'should' be from Edmund's). I like that there is no going back and forth over pricing-the price was fair and so I felt that Kyle earned my trust again. Also, he was not pushy. He followed up, as any salesperson should do, but I did not feel pressured at all. I recommend Andrew Chevrolet and Kyle as a salesperson.

TYRONE WAS AWESOME! EVEN THOUGH THE SERVICE DEPT HAD JUST CLOSED WHEN I ARRIVED... TYRONE WENT ABOVE AND BEYOND AND TOOK OFF HIS SERVICE HAT, PUT ON HIS TECH HAT AND CHANGED MY OIL HIS SELF, IN ONLY A FEW MINS TIME, I WAS OUT THE DOOR AND HE WAS OUT THE DOOR ALSO, HEADED HOME! THAT'S SUPREME CUSTOMER SERVICE, RIGHT THERE!

I went to see a Vintage Chevrolet Club of Wisconsin car show on Sunday. I enjoyed the show and won a raffle prize, the proceeds went to Make a Wish.

Brought my car in for a diagnostic test which they failed to do and fail to fix the issue they want me to bring my car in multiple times for them to figure out why the check engine light is on and stead of doing a complete inspection to figure out why the light is on. I will never bring my car back to this dealership spoke to Kevin the general manager over the dealership and he stated to me while your car is under warranty so every time you bring it in to get fixed we re going to get paid Regardless.

I had a great experience with my truck purchase at Andrew Chevrolet. The staff was courteous, friendly and professional. Nathan worked with me on the purchase and answered all of my questions regarding the vehicle. I would recommend them to anyone looking to purchase a new or used vehicle. Great people, great place!!

My wife and I had a very nice visit with Andrews Chevrolet and were able to test drive the suv we found on the internet. Reggie, the sales associate, was great, he answered all our questions,provided us a thorough inspection of the car, gave us a nice test drive and kept us pleasantly entertained while the paperwork was being completed after we decided to buy the vehicle.

Dropped my vehicle off to get it looked at. Took them over a day (with me having to call them 8+ times) to look at the vehicle and let me know what was wrong. This was also not the first time. Highly expensive. Non-helpful staff. Find another place to get your vehicles maintenance.

On 2/15 at 1PM I was scheduled to meet Shayna or Connor to get my vehicle appraised. The person at the front desk sent me to another salesman for some reason, the salesman was not really enthusiastic at all, did not seem he wanted to assist me. Just before all that some man who work there was screaming at me and the front desk employee (everyone there heard him), I m guessing he wanted to make a sale through me and was mad that he didn t??..this unprofessional and unacceptable behavior.

So unbelievably happy with our 3rd experience at Andrew. Nathan Krause has been our salesman for the past 5 or 6 years and we always leave so happy and relieved. He does everything in his power to help his customers leave happy. We will always be going back to him!

Cordial, pleasant and professional.

I would not and don t plan on taking my car elsewhere for service.

Andrew Chevrolet for the community!

Excellent, excellent service and hospitality Sergey the service manager went above and beyond to recertify ANOTHER Chevy dealership shortcomings. I won't go anywhere else.

I love andrew chevy dealership they are very nice and knowable.

had to bring my car back twice right after picking it up to be told there were more problems after spending !500.

I stopped in on Wednesday April 22nd to look at new pick up trucks the sales guy that came out was rude and kept telling us that used would be better. As if we could not afford new after give me a hard time about test driving a new truck.
I said we r leaving and drove to the gmc dealership down the road.. happy to say we will be picking up our new $50,000 GMC next week
Hey sales guy that latino business owner that wants to test drive a new truck pays more in taxes every year then u make...

Great sales staff, knowledgeable and customer friendly

My wife scheduled her service appointment three weeks in advance. During scheduling, she detailed the issue to be fixed (a latch on the front console of her Tahoe). At the service appointment, she was informed that the part needed to fix the console had to be special ordered and would not be available for weeks. Needless to say, my wife was infuriated by this inconvenience. Andrew Automotive had no problem charging the full price for the service call and part.

Lucas Musil is the absolute best! I was very nervous about purchasing a new car but he made the entire process very easy. I was very specific about the details and features I wanted in a new car and Lucas made it happen with no problem. He was very professional and very diligent. I am very happy with my purchase and will definitely be working with Lucas again!

Best customer service...fast...wouldn t go to any other place

Very good service, however I would have liked an update sooner as to when I could expect the work to be done. Everyone was very nice and professional and I would definitely take my car there again.

I had to take it back for another related repair. I am very happy with the staff and the service that I received!

It's not too often you find a car dealership where you don't feel like you're being tricked every time you step in the showroom. Recently I purchased a car from Andrew Chevrolet. I was going back and forth between two dealerships in Wisconsin and even one in Illinois. Hands down the best decision I ever made is to step foot in Andrew Chevrolet. Larry the funny but knowledgeable salesperson and Julie the girl up front and the finance guy all made me feel at home. If you're looking for a car this is the place!

Purchased a used Jeep Grand Cherokee and was very impressed with the service provided at Andrew Chevrolet. My salesman Lucas was fantastic to deal with. I would highly recommend visiting this dealership.

Nathan is awesome to work with but so are all the others. They really make an effort to work with you.

Amazing staff! Fantastic Service! Been dealing with Andrew for a decade and will continue to do so! If you live within 50 miles of Andrew Chevrolet, you should make them your #1 choice for purchasing a new or pre-owned vehicle! Special thanks to Andy, Frank, Stuart, Tom, Oscar, Kyle, and Brian. From the owner to the general manager, the rest of the staff, and service!

They LIE to Get Your Money And Give Off a Rapist Vibe.
I went there because my car was involved in a recall and I figured I'd have them fix my tire pressure while I was in. The service by one of their employees was fine but another was being very creepy and tried to hit on me. I made it clear I was in a relationship and went to their waiting room.
With in a week my low tire pressure came on again so I took it back to have them fill it up again. The same two men were there and while I was in the waiting room the creepy one came up behind me and was placing his hand on the back of my chair. I did my best to ignore him and eventually he went away how ever when they were done with my car HE FOLLOWED ME and tried to ask me out again. I told him no and got out of there as quick as possible. The next day the light came back on so I took it to Hobhagger, on Capitol, (was highly recommended) and they said there where no leaks but all my tire pressures where still low. That means the people at Andrew Chevrolet NEVER FILLED MY TIRES and just reset my light so I'd think I had a leak and they could charge me.
Moral of the story: go to Hobhagger first and stay away from Andrew Chevrolet if you want your car and your personal space to be respected!

Sue and I had a wonderful experience with Stuart and Kyle. They took the time to make sure we were 100% happy and we are!
We would recommend the Andrew experience to anyone.

Tim and Sue Kothlow

Had an awesome buying experience on 11/6/18. Lucas was great to work with from the minute we walked up to the van we purchased to the minute we left the parking lot. I would highly recommend Andrew Chevrolet! Thanks again for everything Luke!

First of all I will say I was so nervous buying my first car, I had visited another dealership that left me feeling angry and frustrated. So when I came to Andrew Chevrolet I was not sure what to expect. I have heard horror stories about how car dealers pressure you into things and so I was very apprehensive. Well let me just say I had the BEST experience at Andrew Chevrolet! I worked with James F., Kyle and their Manager Julie. Although the process is time consuming they worked so hard to get me an AWESOME deal on my 2016 Chevrolet Cruze Limited! I loved how they treated me & my brother, and the level of respect we received. I would highly recommend them to all of my family & friends! This was my first car EVER and I left feeling great and truly blessed to get people who worked so hard to get me into the perfect car! So thank you Kyle, James and Julie for making my first car buying experience the best car buying experience for me!

Tony Dorsey is the reason I continue to allow Andrew Chevrolet to service my vehicles.

AWESOME PLACE!!!! Went there looking for an SUV. The sales staff was extremely helpful as well as the managers. Left with an Equinox. THANKS ANDREW

I was surprised and so pleased with the way Tony Dorsey handled me and my car. He got a mechanic to take a ride with me to find out what the problem was. Then they both explained what I needed and why. My car is now back to normal and I am so grateful for those two guys and Andrew Chevrolet.

Every time I go there to get something fixed, my wait time is ridiculous, the finished service is awful, and something is always broken afterward in which I feel the need to go back. Recently, I had a free full detail done because a recall which should have lasted only 2 hours lasted over 4. The detail was done extremely poorly, took WAY too long to do. I cannot see out my windshield because of how poorly the wax job was done. AND wax should NOT be put on the windshield, RainX should have been put on the window. Wax was not rubbed in, it was left in blotches all over the entire car, the side view mirrors weren't even touched. AWEFUL job. I will not be going back there again.

The part took more than a day to get but the dealership provided a loaner car when requested. My recollection of Andrew Toyota was that the car was always washed. Here it was not washed and there was a bit of a white paint spot on one door which I scraped off, two grease smudges (side and rear) and a bit of a scratch on the roof. The customer service person was friendly but didn't seem to know much about the service done. He may be a new employee. Both days I called for an update because I had not received a call. The first day I was told I would get feedback in 15 min (while I waited) but after not hearing anything in 25 min I went to see what was going on.

I had a great experience dealing with Abraham Romero in the sales dept. Abraham took the time to patiently answer all of my questions, did a very nice job showing me all of the little details on the car & was overall very knowledgeable. Next time I am in the market for any model Chevy, I will definitely be calling Abraham. Thanks!

Not happy with retrieval of my car. They called at 10am saying it was ready. I got there at 11am. I did not get my car for 15 more minutes after paying. When they finally brought it out it was still covered in ice. Half the front windows and all of back window I could not see out of. I start to drive and have to stop cause my *check tire pressure was on. Tires were really bad. One was only 22. Why they didn't do something about this before giving me back my car is carelessness

I took my car in for warranty repairs and there was more damage done when the repairs were done. Also a defective part was put in and the job was done sloppy. I was not happy! I will not recommend Andrew Chevrolet for repairs to anyone! With buying a brand new car at Andrew Chevrolet you would think you would get better service! Now I have to find another alternative in getting my car repaired. I was told that was the best we can do. It's not the best you can do because you damaged my car!

UPDATE: NEVER WAS HAPPY WITH THE END RESULT!!

UPDATE: I SPOKE TO A GENTLEMAN ON THE PHONE ABOUT THE ISSUE. HE TOLD ME HE WOULD GET IN TOUCH WITH ME IN JANUARY OF 2020 AFTER THE NEW YEAR BUT I HAVEN'T HEARD BACK YET?!

The people working at Andrew Chevrolet were real nice, but they wouldn't let me go, they kept me all day and I am still here. I may buy a car but I only came in to see if I won a prize.

My experience at Andrew Chevrolet was very informative about my vehicle maintenance. I learned about upcoming fluid changes needed to keep my vehicle running great. I was also offered discounts on service, so I will be back to Andrew Chevrolet.

Alvin Sales Consultant has execellent customer service! Everyone was really helpful.

It was very pleasant, Kyle was so helpful and patient with me in trying to find the right car for me, a very.kind person.

The car buying experience has changed and it's not in the buyers favor.

My car salesman Oscar Johnson who I've been purchasing Cars from for 20 years is the Best! My entire family goes to Andrew Chevrolet!

DO NOT GO HERE. THIS PLACE IS FULL OF SLEAZY CAR SALES MEN. THEY ARE ALL CROOKS LOOKING TO TAKE YOUR MONEY AND RUN> WORST PLACE BY FAR THAT I"VE BEEN TO.

Was very nice experience no high pressure and everyone we dealt with was very helpful and professional.

Had a great experience purchasing our new truck from Andrews. The service was excellent, and the management team treated us like family.
This is the place to go for your next vehicle.

A couple months ago, I realized my A/C wasn't working in my 2015 Chevy Silverado that I bought in February (first time I used the A/C). I purchased the truck used and also purchased a comprehensive extended warranty. Upon taking my truck in for the diagnosis and repair, I was informed of issues with my warranty that would not cover the repairs. I was obviously upset, but after speaking to my salesman, Ken, and the General Manager, Kevin, I was at ease. Kevin looked into the issue, corrected it and fixed my truck. Joel and Neil in service took over and did an outstanding job not only in this instance, but also when I brought my truck in for a separate inquiry. As someone who works in customer service, I tend to (instinctively) have slightly higher expectations and they BLEW those expectations out of the water with their amazing service. I would recommend going to these gentlemen for any of your vehicle needs!!! :)

There is no way to get a service appointment over the phone. Whenever customers call for service appointment, it gets transferred to a voicemail and nobody is there to check the voicemail and return the phone call. For all my appointments, I have driven to the dealer to obtain it.

There was a customer car parked behind perpendicular at an angle to my car so when I was pulling my car out after repair, it hit that customer s car and now I have to pay from my insurance for the damages to that car and my car. I asked the customer why she parked perpendicular to my car and she said Sergio asked her park at that spot. Her fender was damaged and she could not open the passenger door. There was no damage to the door but Sergio was encouraging the customer to get a new door since I have full coverage insurance!

I have a Land Rover SUV and when I take it to servicing, they drive the SUV to the driveway when they are done with servicing. I have owned other cars in the past and every time servicing is done, somebody would always drive the car to the driveway so it is ready for me to drive away without any issues. Andrew Chevrolet is the only place where I have to pull my car from the parking lot!

The good things are that the shuttle service is prompt and the mechanic Tony is good.

I have listed around 10 websites where I will post my bad experience at Andrew Chevrolet. Ironically, I have to go back to this place. It my bad luck that the nearest other Chevrolet dealer is in West Allis, which is 30 minutes away from where I live so I cannot quickly drop off my car and come back home.

Best customer service, clean facilities and knowledgeable staff. Kyle O. does a great job, warm and gets down to business finding you your match.

I was torn between buying a Ford Focus and Chevy Cruze. I was set on the Focus but after coming into Andrew Chevrolet I went with the Cruze because of the customer service. The process was extremely quick and everyone there was helpful. I would recommend this dealership to anyone looking for a new or used car! I can't say enough good things about this place. I will not to anywhere else.

My 2000 Impala was stolen so I was put into an unexpected situation. I loved my Impala so I was not looking forward to going through the process. The folks at Andrew were so helpful and made the process painless and easy. Thank you so much for making a difficult time for me feel so much better!