Not happy with retrieval of my car. They called at...

Not happy with retrieval of my car. They called at 10am saying it was ready. I got there at 11am. I did not get my car for 15 more minutes after paying. When they finally brought it out it was still covered in ice. Half the front windows and all of back window I could not see out of. I start to drive and have to stop cause my *check tire pressure was on. Tires were really bad. One was only 22. Why they didn't do something about this before giving me back my car is carelessness