Liza Taylor

Review of Albany Medical Center

Our recent trip to Albany Med Pediatric ER on 10/1...

Our recent trip to Albany Med Pediatric ER on 10/12/18 with my almost 5m old grandson. Check in was not very smooth. Two people at check- in asking different questions at the exact same time overlapping each other caused confusion. Other people who came 1.5 hours after we were there with a 7(?) year old that did not appear to be as sick were taken in before us. Even that child's father made comments to nurse asking why they were being seen before a sick infant who had been waiting a long time. Nursing & MD staff were great. But the wait time in between seeing a nurse and seeing MD were not acceptable. I completely understand that there may be an injury or illness more severe that may warrant another child to be seen as priority; but when you have a very sick infant who is crying and having trouble breathing and gagging with a severe cough and congestion I believe that almost 2 hours in waiting room is a long time to have to wait as well as hours long wait once in a room. Wait times need to drastically improve. On top of that we were in the one room that had no air flow and was uncomfortably hot. I give medical staff a 5-star rating. But as far as flow - not a great rating.