1STOPlighting.com Reviews

I placed and order for 4 pendant lights 3 weeks ago. First there was a delay in receiving the lights. The lights were to be a 2-day delivery but 3 came after 10 days and 1 came after 14 days. The lights they sent were the incorrect size. There were two different sizes of the pendant lights, I had paid for the larger size which was significant more cost than the smaller size. I contact the company and despite sending pictures that showed proof of the incorrect lights/size, the replacement was denied. After continuing to contact the company to get this addressed, I received another replacement order and yet again the replacement was denied. When I asked to speak with the supervisor, I was told there was nothing she could do. Still they have not addressed the issue by either sending the correct lights that I paid for or issuing a refund.

When I order the item I was told the item would arrive a week later. The item didn't arrive and I didn't receive any information until I called to find out the status. I received an email advising it would arrive 6 weeks later. After waiting 2 months and $1140.00 in limbo (no item and no money). I received an item that needed to be put together, like something that was purchased from IKEA or Walmart.
The description stated:

Due to its large size, this product will be shipped via freight truck and not small parcel.

The statement above leads one to believe it is coming by freight. I've received all my furniture by freight. Freight leads one to believe it is coming put together.....it came by Fedex like the mirror i received 30 minutes later.

I called and spoke to customer service. She wasn't rude but not customer service oriented. She told me to return it and purchase it from your competitor whom sells it already put together.

Worst service ever. I ordered a fixture, promised 3 day delivery. Five days later, they say it is coming in three more days. They keep changing the delivery date, pushing it back a few days each time. I call and the "helpful" agent tells me it is backordered for four weeks, and gives me a bunch of nonsense about why I was given incorrect dates. I called the next day to cancel the order. A month later, they ship the order that was cancelled and charge my card. Now I have to go to a FedEx drop off miles away to return the cancelled order. Hard to be more incompetent than they are.
They offered a good price, but no way I would ever deal with them again.

Keep delaying the lights week after week, now mid August. A dishonest business practices.

I ordered a chandelier from one of the top brands - Crystalorama in around thousand dollars and was very sceptical on how would it be when it is delivered via a completely online retailer. In the end, package arrived on time and was completely up to my expectations. There were no surprises and the retailer is really good. I would definitely consider them for many more purchases in future as well. See the pic of the one I purchased after I installed it.

I ordered two ceiling fans from 1 Stop Lighting and they are wonderful. They look great and are easy to use. A big hit.

Be careful when buying something in this business, in my case i had ordered a lamp after 2 days it was in a lower price and when I call to match the price, they can didn't by phone they request on e-mail with the link that the lamp is the lower price; oh course i sending the email to customer service, by not having any answer oh call back To response about that. I have to called again, but my surprise they received the e-mail but they said the link will not be able to open. and that link is in his own website; they were refusing to do the price match. I decided to returned the lamp, is more than two weeks they received the lamp and I'm still waiting to they give me a credit back.

Alberta based contractor, bought a 60 inch fan for a customer and the fan did not work. They offered to send out a new remote and see if that worked, it did not fix the problem. They then offered to send out a replacement motor and had our electrician install it, wrong part. They sent out the correct part and it still didn't work, they finally sent out a new fan and promised to cover all my electricians cost for the customer. We appreciated them covering that cost as it was over $500, then the cheque is in the mail routine which has gone on for the past 4-5 months...now the rep Matt Stocks is not returning his calls and the customer is very upset over a fan purchase ordeal that has lasted over 1 year now...brutal !

Got my lighting fixture I couple weeks ago and I absolutely love it. It shipped super fast and the price is unbeatable. Definitely would recommend 1stoplighting.

DO NOT BUY ANYTHING FROM 1STOPLIGHTING. First their delivery was messed up, they couldn't tell me where it was and missed the commit delivery date. Unfortunately, the light arrived damaged. Knowing it would have to be returned, we put the light in the kitchen to see how it actually would look to make a final decision and submitted the return request and waited for a response. After numerous emails to get the RMA #, we received a denial of the return because we installed their damaged product. If they won't take back their damaged product, don't expect them to give you a return on a non-damaged product which doesn't meet your expectations. Just terrible to work with. Certainly not a e-commerce company. Spend your money elsewhere.

For the past 5 years my lights always go out so quickly and I constantly changed them, but I just switched to 1stop about 4 years ago and the lights are amazing. I've barely had to change them. I would highly recommend them as they have saved me so much time and money. Thanks 1stop!

Worst purchase EVER online they advertise their products as a 3rd party Seller on Amazon besides their own website and they list things they do not stock. The item I purchased from them was out of stock and they refused to refund my money but were trying to tell me I had to wait until they got more in. ARE YOU KIDDING ME??? Selling items you say you have but DO NOT HAVE AND REFUSING TO REFUND ME....That's internet fraud!

So apparently this is the only means by which a person can get a response from the customer service department at 1StopLighting, so here I go singing the same song as the other DISSATISFIED and IGNORED customers. I ordered a 60 downrod (order# 858660). On 6/26/20 I received the wrong downrod. I ordered polished chrome, they sent me bronze. Easy fix right??? just call customer service and ask them to exchange it for the correct item...That would make sense if you re dealing with a professionally functioning business that actually cares about their reputation and their customers. 1STOPLIGHTING is no such company! I have pursued every means instructed by their website and customer service call line to simply get a return authorization code so I can return the item...I would not dare try to reorder from them. But I can not get ANY RESPONSE. When I call ( and like the other reviewers I ve spent HOURS UPON HOURS on hold), I enter any number that I think someone would answer. On two separate occasions, both of the employees that answered could care less about helping me get any resolution, no matter how desperate I expressed that I am to get help. They just placed me back on hold to wait for hours longer. I am not the type to speak disparagingly about a company, but I feel the need to warn potential customers that if they consider purchasing any items online from 1STOPLIGHTING, you should prepare yourself for absolutely NO CUSTOMER SERVICE response or assistance. Perhaps now someone will contact me???? Just listen to the several messages & emails sent to you from the customer with this order number above.

Stay away. Order placed on for "sale" Holtkoetter floor lamp on 9 -1-17 with their website indicating availability - typically ships within 2 weeks. Then received email indicating backordered. Checked in October - assured order was place with manufacturer. Checked in November assured they would have the lamp in stock guaranteed mid December. Checked mid January 2018 and received form email indicating the product is no longer available. No proactive notifications. Called customer service and the company refuses to issue credit back to my credit card.

I purchased a C16-51 picture light for $82.40 to illuminate a canvas print. The lamp doesn't swivel enough and casts a shadow across the top 2" of the print. 1stoplighting refuses to do anything about it . This lamp is useless as it is. 1stoplighting says there is nothing wrong with the lamp which means anyone who purchases this lamp will also waste $82.40.
I do not recommend this retailer.

I really enjoy the lights I've gotten. 100% satisfied.

Unbelievable a company can be so ignorant. I purchased 2 lights and 2 base units for the lights. They sent the bases and charged me and then sent an email that the lights are discontinued. PROOF THAT DROP SHIPPING AND NOT KNOWING YOUR PRODUCTS FROM YOUR MANUFACTURES EQUALS POOR ONLINE SALES COMPANY. I contacted them to get refund for bases and send back with no response. STAY AWAY FROM THESE GUYS!!!

Service personnel said they will send the replace but they just said and never email back and don't want to help, terrible customer service.
They advertise to sell like low price with maid in china, or very low quality and defected items!!
Company would not return my calls. I feel completely ripped off.
Don't get a another victim from this company!!

I found their selection vast and their prices significantly lower for identical product, even factoring in the Canadian exchange rate. Note that prices are in USD. Everything is included in the price (shipping, HST, duty) so there was no surprise at checkout. An item was back ordered and when I called, the sales rep (Ethan) ensured that I got a suitable product at a very fair price. Overall, an A+ first experience.

I have been trying to get a hold of someone in Customer Service for 3 days. I have yet to receive a call back. Very disappointing

These lights are fantastic. The site is beautiful and customer service very helpful. I will be buying lights from 1StopLighting again.

When they actually honor their shipping and price guarantees it can be great. But I hate having to call them again and again to achieve what they promise on their website. Next time I will juts order form the cheaper site. Products have been as expected, but then I check reviews across the web before ordering.

Amazing how this company gave me the broken lights I wanted 10/10

Worst customer service, I ordered and cancelled right away bc it was on back order and 3 weeks later no refund still! It is obsurd!!!

product (glass pendant lights) I received looked NOTHING like the item pictured.......totally different colors, not even in same ball park...trying to get it straightened out...very disappointed........

PICTURES ARE DECEIVING. WILL OFFER NO HELP AND WILL PASS THE BUCK TO ANOTHER COMPANY.STAY AWAY FROM!!!!!!!!!!!!!!!

DO NOT, I repeat DO NOT purchase a single item from this company. They are nothing but a drop ship company which means they do not hold any inventory or accountability for the items they ship out. CUSTOMER SERVICE IS A JOKE, REFUNDS TAKE WEEKS TO PROCESS no matter how big or small the order is.

BIG TIP, ALWAYS REQUEST A REPLACEMENT FOR ANY ITEM YOU PURCHASE. THEYRE FREE AND YOU GET TO KEEP YOUR OLD ITEM

Ordered two fixtures, got a better price than anyone I could find. Very pleased with the quality of the fixtures.

Excellent selection, prices and customer service. Extremely responsive. Would shop here again and would definitely recommend

Great prices but BEYOND horrible customer service. I ordered a product then had to cancel it b/c they told me it was on back order. I e-mailed them (9) times to see if they could re-activate the order and although I got return receipt requested for ALL (9) e-mails nobody EVER responded to me. I tried calling and was on hold forever. Great prices NOT worth the poor customer service......RUN RUN RUN.

Ordered two table lamps. Arrived early, packaged well with no issues. Price was the lowest I found in fact it was for sale at twice the price I paid at another store so I was thrilled. Definitely recommend and will not hesitate to purchase again.

No email response never ... I'm not sure they send merchandise to Puerto Rico.

10-18-2020
UPDATE
Alexis the representative that I've been working with since filing the Better Business Bureau claim, has been outstanding and been in touch with me on a regular basis. I received my ceiling fan today and I love it.
10-13-2020
UPDATE
I filed a complaint with Better Business Bureau. In under 2 hours after filing my complaint a representative from the company called . according to the representative they are trying to reach out to customers trying to resolve the problem with unable to communicate with them
BUYER BEWARE !!!! I placed an order for a fan. Received the order confirmation. Several days went by and no shipment. I started calling. On hold very very long times, no one answered. Left messages. The recording said they're 2 call back with 72 hours. Never did. They Have almost $700 orderand I have no fan and can't get any on to answer phone.

I couldn't be more happy about these lights. Beautiful, bright, and all around a great product. Would definitely recommend. Five stars!!!!!

Don't make clear that they only have a 30 day return policy. Customer service didn't respond to me query. Will not be shopping with them again.

HORRIBLE customer service on the backend. Ironically, I had great experience with their sales team (although shipping was slow). Then, I got the wrong part. Emailed July 5 for Return/Replacement. As of today, July 21st, I've exchange NUMEROUS emails. Each of them was a "oh, we're waiting on the vendor." I finally requested the vendor's customer service (Maxim), who when I got them on the phone, they were GREAT (wondered why they had to do the dirty work for 1StopLighting though). They provided me the tracking that had shipped on July 19th. Strange, nobody at 1StopLighting knew this, nor could help me. Very poor customer support. Great Maxim product, great sales, but very very poor customer support.

Terrible customer service. Don't fall for their delivery promise. They say they'll give you next day delivery or refund $25 back. This is not true. Don't be surprise if you have to wait more than a week. Getting a hold of them or to reply to your calls/emails is nearly impossible.

I ordered 3 lights and they were all beautiful and just as described. The one came a little later than promised and they refunded $25! and one of the glasses was broken and it was replaced for free and no questions asked! Great customer service and I'm very satisfied. I did find the same lights cheaper on amazon but that was my own fault! But it was worthy at the end because I didn't have to worry about getting a replacement glass and they gave me $25 back anyway! Sometimes is better to pay a little more when you know the company will stand behind their products!

Order 12 LEDs, received 2. Customer service won't admit mistake.

They also use the name as Canadian lighting on the web and make it look like they are a canadian company the yare NOT it has been over three weeks and the package has got from CA to seattle so far

Their advertised discounts are not really true. Adverised 25% off is more like 20% off. Do You own calculations before believing their calulations. SIMPLY, FALSE ADVERTISING.

Got my lighting fixture last week and I love it. It shipped super fast. Definitely would recommend 1stoplighting.

I ordered a Kichler light fixture months ago. They said it was backordered until the first week in September. Then in late September I was told that it was in the warehouse, just being processed, and I would receive it no later than October 10. On October 11, I called and once again told it was being processed in the warehouse and would be shipped out in the next couple days. Today I received an email saying it was now backordered until the end of November! So basically, they lied twice when they said it was being processed in the warehouse. I have no doubt that the end of November would come, and still no fixture! Too bad, because I really liked the design. But I will be cancelling my order and will NEVER order from this site again!!

This store is making fraud purchases and using credit cards numbers and not checking ID, and making purchases without an actual physical card present. Fraud charges were being made on my credit card and they were coming from this store. Be careful here or just go somewhere else if you care about identity theft.

Worst service, prices change at night and day prices higher than night prices. This business evades taxes somehow on online sales to Canada. #FBI #INTERPOL

Don t buy anything from this company. They quoted us prices on outdoor lights. Said we would receive them in 10 days. After 25 days we still had not heard from them. Don t waste your time calling them. They never answer their phones. We wasted over 2 hours on hold on 2 different calls. Left return call number with them but they never returned the call. Then tried emailing them...they never responded. We tried to track the confirmation umber to no avail. Many other and better companies to do business with.

Totally recommend. Everything came in quickly and with no problems. I used this website to get lights for my backyard and they are still in great condition from 5 years ago!

Do not do business with this company!!
1 - Order shipped 2 months after order was placed. There was no communication from 1Stop to advise.
2 - Tried calling for status. On hold forever. Left 3 Voice Mails. No return calls.
Left emails, no return response.
3 - Returned product well over a month ago. No refund received. Again left voice mails, no return calls.
4 - Next stop the court house for a Small Claims Lawsuit.

This lighting company is amazing! I frequently order lights from them and it is always comes back as what i wanted! I got the best kitchen lights from this company and I am totally using it again! Thank you 1STOPlighting for providing me with all of my lighting needs.

Great prices on a variety of top of the line lighting. The three large outdoor lights I received were at such a great price, and I had so many excellent styles and brands to choose from. They did honor the $25 refund however they promptly sent my lights slightly outside of the window promised, but still in fantastic time.
All lights perfect, one little cracked glass panel was replaced in a day or so with such an efficient and prompt concerned response.
Truly unbelievable customer service and I have used them for a while with repeated excellent results. Love 1Stop- my first stop for lighting!