So apparently this is the only means by which a pe...

So apparently this is the only means by which a person can get a response from the customer service department at 1StopLighting, so here I go singing the same song as the other DISSATISFIED and IGNORED customers. I ordered a 60 downrod (order# 858660). On 6/26/20 I received the wrong downrod. I ordered polished chrome, they sent me bronze. Easy fix right??? just call customer service and ask them to exchange it for the correct item...That would make sense if you re dealing with a professionally functioning business that actually cares about their reputation and their customers. 1STOPLIGHTING is no such company! I have pursued every means instructed by their website and customer service call line to simply get a return authorization code so I can return the item...I would not dare try to reorder from them. But I can not get ANY RESPONSE. When I call ( and like the other reviewers I ve spent HOURS UPON HOURS on hold), I enter any number that I think someone would answer. On two separate occasions, both of the employees that answered could care less about helping me get any resolution, no matter how desperate I expressed that I am to get help. They just placed me back on hold to wait for hours longer. I am not the type to speak disparagingly about a company, but I feel the need to warn potential customers that if they consider purchasing any items online from 1STOPLIGHTING, you should prepare yourself for absolutely NO CUSTOMER SERVICE response or assistance. Perhaps now someone will contact me???? Just listen to the several messages & emails sent to you from the customer with this order number above.