Whirlpool Nederland

2.3 · 215 reviews
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Jos Van Den Heuvel
Reviews 1
2020-11-19 05:30

More than two months and 4 mechanic appointments f...

More than two months and 4 mechanic appointments further, the dishwasher was finally made!

(wk29-2019) July 15, our dishwasher broke, but oh well .. luckily, we had insurance from Bauknecht / Whirlpool and a holiday was planned. So washing up was not too bad.
(wk31-2019) Appointment made with me...

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Damom Verkleij
Reviews 1
2020-11-19 01:20

The customer service is just as bad as the mess th...

The customer service is just as bad as the mess they sell.

After having decorated our whole kitchen with four machines from bauknecht, the misery started. We have an extra guarantee (for what you can call warranty), because we bought 4 devices.

The fridge:
The door is difficult to close and t...

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Juni C
Reviews 1
2020-11-18 00:16

Kitchen purchased from kitchen competitor 2 years ...

Kitchen purchased from kitchen competitor 2 years ago, with Whirlpool equipment. Problems with the display of the oven from the start. A month ago the oven didn't do anything anymore. After calling a number of times, a service appointment has finally been scheduled.
During the visit, the technician...

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Dick Holster
Reviews 1
2020-11-16 21:08

Some time ago we received the free package of dish...

Some time ago we received the free package of dishwasher tablets. We were very happy with this promotion. Today, November 30, we received a subsequent delivery of another bag of dishwasher tablets that apparently had not been supplied enough. We think this is a very nice service from Whirlpool. Ther...

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arnold arnold
Reviews 1
2020-11-07 05:11

Dear people, based on product quality and service ...

Dear people, based on product quality and service you do not have to knock on Whirlpool. After 2.5 years to use a freezer and maintain it regularly, this piece went on (one day with freezing, complete contents rot, +/- 5 kilos of meat can be thrown away). Then contacted Whirlpool; the answer is simp...

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Jorrit Veenstra
Reviews 1
2020-11-01 11:26

1 star is actually still too much. How wrong have ...

1 star is actually still too much. How wrong have I been in the quality of this brand. Bought a washing machine 5 months ago via CoolBlue and you already recommend it cures and even so much that it can no longer be used. something with the temperature sensor or element. I call Whirlpool to have this...

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Okan Cakar
Reviews 1
2020-10-27 12:36

I bought a dryer at whirlpool and (1 month of use)...

I bought a dryer at whirlpool and (1 month of use) it became defective within the warranty period. I called and an appointment would be made to see what was going on. Corona took her ff but they couldn't do anything about it. In the end, the mechanic came and ordered something. The second time he wa...

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Timothy Segal
Reviews 1
2020-10-22 22:39

0 stars! We have been waiting 3 months for the air...

0 stars! We have been waiting 3 months for the air conditioning to be repaired. First I have to do my story 4 times. Very clear with photos. Already three times a technician visited with the wrong part. The broken part is on the photos I sent at the beginning. Today a technician came. No one heard o...

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Rutger Rodermond
Reviews 1
2020-10-19 19:10

Due to a short circuit caused by Stedin, our apart...

Due to a short circuit caused by Stedin, our apartment complex was under high voltage, causing various equipment to break down.

In order to get the costs declared from Stedin, we must send quotations from all technicians and / or new equipment.

I've been trying to get a normal quote from Whirl...

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Patricia Elsinga
Reviews 1
2020-10-18 13:57

We have had a dishwasher of this brand since April...

We have had a dishwasher of this brand since April 2019, what a regret to buy something from whirlpool. First had been calling for months for 1 rubber, yes, 1 rubber that had come loose from a cast iron pan holder. Got 12 bags x4 wrong rubbers up to 2x. I had an angry supervisor on the line because ...

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Jessica Doornbos
Reviews 1
2020-10-16 12:09

After my dishwasher didn't work the way it was sup...

After my dishwasher didn't work the way it was supposed to do, I went looking for the brand of my dishwasher. Nowhere to be found, except a Whirlpool contact point. She told me that they did not sell this brand in the Netherlands. Despite that, I have had top service and an appointment has been made...

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Anouk Sanders
Reviews 1
2020-10-16 09:53

Very bad company, have been in April for a complai...

Very bad company, have been in April for a complaint on our extractor hood, was clearly told if it is a well-founded complaint you do not have to pay call-out costs, so it turned out to be so and had to pay 60 euros! Very unfriendly on the phone, difficult to reach.Now we get a part of the amount ba...

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Jerry
Reviews 1
2020-10-09 08:51

Purchased whirlpool washing machine and after the ...

Purchased whirlpool washing machine and after the warranty period of 2 years leak everywhere at the soap dish under the door for my never again a whirlpool, certainly not because the price is almost the same as Siemens or Bosch where you get much more quality

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S. Klee
Reviews 1
2020-10-04 21:29

After tel. Request for repair appointment where cl...

After tel. Request for repair appointment where clear type numbers are requested and we assume that parts can still be supplied from the relevant hob, a technician comes along who tells you within 2 minutes that no parts are available for this hob whether we want to pay 107.80. There is then a pro...

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Stef Rutgers
Reviews 1
2020-10-03 18:22

Lousy service ... Useless customer service ..

Lousy service ... Useless customer service ..
5 weeks ago a defective refrigerator (7 months old) registered for repair. After 1.5 weeks had a mechanic on the floor who could quickly conclude that he could not repair the device and the device must be exchanged. Now in total almost 5 weeks later and...

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Matthieu Plumier
Reviews 1
2020-10-02 21:06

5 months of waiting and 4 interventions needed to ...

5 months of waiting and 4 interventions needed to repair a dishwasher that is now unsanitary due to non-use and unrecoverable. No solution offered by whirlpool ...
In addition, there is a loss of time in the warranty during its 5 months without use ... a real scandal for a brand new machine

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Dre Besje
Reviews 1
2020-10-02 20:06

After 6 years, my Cappuccino machine had too littl...

After 6 years, my Cappuccino machine had too little pressure to suck in the milk. After a failure report I had to wait another week for the engineer and during that week the machine stopped completely; the water did not come up to temperature after a 1st coffee. Had to switch the machine on again ea...

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Joost Rietveld
Reviews 1
2020-10-01 18:59

What a terrible company when it comes to service. ...

What a terrible company when it comes to service. We want a new water filter because it has been broken by a piece of laundry that was shot out of the drum (apparently that is possible). Call Whirlpool: "We can only send a technician. Costs or nothing (warranty) or 160 euros (user damage)". And than...

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Enrique Van Der horst
Reviews 1
2020-09-22 02:16

Our glass from the combi oven had burst out of now...

Our glass from the combi oven had burst out of nowhere on the inside. Without it having been on this day. Next day called with whirlpool and was told that the next opportunity for the engineer was waiting 3 weeks .. a pity but nothing that could be done. Then suddenly I got a call from the mechanic ...

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Mariska van Bruggen
Reviews 1
2020-09-13 19:01

What a bad service at this company. After waiting ...

What a bad service at this company. After waiting for the technician for three weeks, we were told that the error message on our dishwasher means an error in the electronics and that things have to be ordered first. We had already passed on the error message when making this appointment, so we waite...

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Mandy Baudoin
Reviews 1
2020-09-03 10:09

Worthless service. After 1.5 years the motor of my...

Worthless service. After 1.5 years the motor of my dryer is defective. Eventually have to wait 2 weeks for a new engine. Mechanic indicates that replaced products come with a 4-year warranty, after which I am told to contact customer service that this is not the case. There is also no compensation. ...

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Wilma de Bruin
Reviews 1
2020-09-02 09:47

Purchased a new washing machine in March. In Novem...

Purchased a new washing machine in March. In November I received an f05 error message. Mechanic had to be added because I couldn't get the filter off. There appears to be a sock in the filter. I found this a bit strange but ala. I was informed that this time it would be covered by the warranty but t...

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Mariska Blaauboer-Wentink
Reviews 1
2020-08-26 20:32

My brand new dishwasher hasn't even worked yet. Th...

My brand new dishwasher hasn't even worked yet. Then I have to wait weeks for a mechanic because dishwashers are not a priority. There is absolutely no understanding for a personal situation. I cannot wash with one working arm. And must now always ask others.

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N. S.
Reviews 1
2020-08-25 17:16

Whirlpool, a well-known powerful name, that has so...

Whirlpool, a well-known powerful name, that has sounded like a clock for years, and this time also lives up to its reputation.
That the device broke in its warranty period has nothing to do with the device (or parts), but with the fact that the municipality has carried out work on the water supply....

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Tony van Dijk
Reviews 1
2020-08-23 13:22

Dear Joep

Dear Joep
I have no idea what you can do for us
oven can not be repaired format is no longer available
so now we are stuck with a large edition only because a part is broken and
alternative does not exist according to back office, and no recall action either

the oven has actually been used 3 ...

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Sukru Kilic
Reviews 1
2020-08-20 20:21

Whirlpool - combi microwave is of dredging quality...

Whirlpool - combi microwave is of dredging quality. Just drop holes and the oven will completely disassociate. Have purchased in January 2016 and is already broken and the device is only occasionally used. So be sensible and do not buy Whirlpool and spend your money on another brand. I certainly do

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J.C. Reijnders
Reviews 1
2020-08-16 11:43

All-day waiting ... from 8 am to 7 pm but still no...

All-day waiting ... from 8 am to 7 pm but still no technician to be seen ..
Have called 3x with customer service, no madam we can not say what time the mechanic comes, you will be called half an hour in advance .. you are on the list of the mechanic. But yes, unfortunately, I do not have a telephon...

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Wouter
Reviews 1
2020-08-15 11:43

Worst washer and dryer I've ever had. At our new r...

Worst washer and dryer I've ever had. At our new rental house there is a brand new washing machine and dryer. We thought good news. But what a difference with my old Miele say. The laundry comes out smelly. The dryer does not dry for a meter. Programs really take hours. I am really totally frustrate...

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Wil Maurits
Reviews 1
2020-08-12 02:46

Gisteren, inmiddels dus 6 weken verder, is er een ...

Gisteren, inmiddels dus 6 weken verder, is er een monteur langs geweest voor de whirlpool vaatwasser ivm een storing E3 F4. Hij heeft een sensor vervangen en een nieuwe pomp in gezet en is een het rommelen geweest met de afvoerslang. Bleek dat hij daar een nieuw onderdeelvoor nodig had. Dat zou p...

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Martijn Holland
Reviews 1
2020-08-07 16:44

My experience with an Indesit XWE 81683X WSSS EU w...

My experience with an Indesit XWE 81683X WSSS EU washing machine can be described as a big disappointment. Where reliability is the factor that makes it known.

Purchased at Coolblue on Thursday 20 July 2017. The first days fine! The whining started on Friday 16 Nov. 2018. The front panel did not ...

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Jeroen Loots
Reviews 1
2020-07-26 15:03

In short: Internal communication and speed of repa...

In short: Internal communication and speed of repair appointments very poor. Simple repair to a combi microwave within the warranty period takes longer than 1 month.

The heating element in my Whirlpool combi microwave broke after 4 years. This was within the warranty period so contacted Whirlpool...

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ben vv
Reviews 1
2020-07-23 08:45

Am vv

Am vv

1 review

10 minutes ago

Unfortunately I have to click on a star, would like - 5 stars but unfortunately not possible

Unfortunately I have to click a star to continue, actually I would like to give - 5 stars for a very lousy, not customer-friendly, arrogant organization like Whirpoo...

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Nellie Cornelissen
Reviews 1
2020-07-23 08:12

Customer service is bad !! Called for one mechanic...

Customer service is bad !! Called for one mechanic. Should be between 8 and 6 (nice time indication) I stayed home and asked for a day off! No one shows up all day, no call, nothing! When I called again I had canceled the appointment according to them .... my 3 month old dishwasher still broken. Wit...

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Eline Bornkamp
Reviews 1
2020-07-22 11:50

We have been waiting for a repair of the induction...

We have been waiting for a repair of the induction hob for almost 3 weeks now. The appointment was noted with urgency, but this does not appear to be fulfilled, as we still cannot cook. In addition, I would be called back within 48 hours and when I called about that because that had not happened, I ...

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FH Nuis
Reviews 1
2020-07-21 14:48

Unfortunately, I cannot put less than one star.

Unfortunately, I cannot put less than one star.

1 year after purchase the 1st problems and now after 2 1/2 years our baukkeeper is ready for the scrap heap. Whirlpool / bauknecht customer service is downright bad. With us, there will never be a baukkeeper or whirlpool device in the house again.

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Unlimited Distractions
Reviews 1
2020-07-18 11:34

Our coffee machine has been broken for months. Thr...

Our coffee machine has been broken for months. Three different technicians have been unable to fix it and within moments of them leaving it is broken again! The last technician left the machine leaking water all over our kitchen, causing damage. Why do we pay insurance when you can not fix it? Why d...

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Dezideriu Pana
Reviews 1
2020-07-17 22:13

Got a new Ikea kitchen with a whirlpool dishwasher...

Got a new Ikea kitchen with a whirlpool dishwasher , dishwasher doesn't work , Ikea tells me to call whirlpool, I call whirlpool first time the customer service hangs up right away when I speak english, second time I try my Dutch he tells me to properly install the dishwasher AND Hangs up !!!

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Schildersbedrijf Like New
Reviews 1
2020-07-17 11:37

Firstly, someone from Whirlpool came through Ikea ...

Firstly, someone from Whirlpool came through Ikea service because the dishwasher did not work anymore. 15 minutes in with an account of 133, -. Conclusion not to repair so buy new.

New ordered at whirlpool and appointment for today. You guessed it, at 18:00 nobody by.
Service called and the ge...

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Mark L
Reviews 1
2020-07-16 13:28

Today a technician would come by to repair my defe...

Today a technician would come by to repair my defective Bauknecht dishwasher. This fell within the warranty period. This morning I was called that the technician is sick, can happen. The gentleman I spoke to in the morning did not seem to want to take the time for me and said I would receive a messa...

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Juanita Mannaart
Reviews 1
2020-07-08 13:20

Worthless service, do not answer your question if ...

Worthless service, do not answer your question if you cannot find the invoice but you do have a question. Do you want to call in a technician, while I know what the complaint is and want to make a consideration for repair or a new one myself? Dryer. Never again a whirlpool, I can say that again! Wha...

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Nicoline van der Vaart
Reviews 1
2020-07-02 17:38

Min 5 stars would better reflect the service of Wh...

Min 5 stars would better reflect the service of Whirlpool. We are very disappointed in the quality of our whirlpool washing machine and the service provided by Whirlpool. Our washing machine of 2 years and 2 months old unfortunately went out of service on 12 September. In a family with 3 young child...

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alex cornelis
Reviews 1
2020-07-02 08:04

The best possible service. Our induction cooker di...

The best possible service. Our induction cooker did not recognize the pans occasionally and reacted badly to the knobs. According to Whirlpool, that was all about the pans (madness .. pans are WEL or NOT suitable, do not continue, and sometimes not). The mechanic lied in all reports, did not show up...

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Olaf Hagen
Reviews 1
2020-06-27 22:18

The evening before the repair, we were able to log...

The evening before the repair, we were able to log in after 1900 to see which technician would arrive. This indicated, between 8:00 AM and 5:00 PM !! Sorry, don't state anything. My wife has her own company and thought she could work around it as soon as she knew in which part of the day the mechani...

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Bas Cooijmans
Reviews 1
2020-06-25 13:20

Air-conditioning from Whirlpool is defective for t...

Air-conditioning from Whirlpool is defective for the second time in a short time. If you want to make an appointment for repair, you will receive a date about 3 weeks in advance. You must then be at home from 8 a.m. to 8 p.m. The technician then called with an anonymous number that he would be there...

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Glenn Voorspoels
Reviews 1
2020-06-19 01:39

Worst after-sales service ever! With a family of 6...

Worst after-sales service ever! With a family of 6 we have to do without a dryer for almost 3 MONTHS. We have already had to take 5x leave to make the drying cabinet and it has still not been repaired. We are talking about a device that was still 6 months old ... By the way, they are not always frie...

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Pieter Brouwer
Reviews 1
2020-06-18 14:22

bought a new dryer in February 2020 via Bol.com. M...

bought a new dryer in February 2020 via Bol.com. Machine is now broken. Mechanic visited and it turns out that a sensor is broken. Can happen, but it takes a few weeks to months for a new part to arrive. We will therefore not be able to use our new tumble dryer in the near future. nice and handy suc...

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Stefan Ledent
Reviews 1
2020-06-18 12:57

Our washing machine just got fixed by professional...

Our washing machine just got fixed by professionals sent by Whirlpool under an extended warranty scheme for which we are extremely grateful.
Excellent product and service which we both highly recommend!!!

Following another technical problem a few months later, we are impressed by the quality of ...

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ilias Bounty
Reviews 1
2020-06-15 21:38

I bought a Whirlpool washing machine 2.5 years ago...

I bought a Whirlpool washing machine 2.5 years ago and it gives an error code f22. The employees of the customer service department can not answer my questions and always turned around. It seems as if Whirlpool Netherlands is consciously employing this kind of unskilled people in the customer servic...

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Marten Schippers
Reviews 1
2020-06-09 23:02

Poor quality (dishwasher broken within 6 months) A...

Poor quality (dishwasher broken within 6 months) After a long wait with little empathy and solution orientation. Now waiting three weeks for a technician. If it comes, the customer service hung up before we could make the agreements concrete. Left with a broken dishwasher and no idea what to do next...

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