West Elm

3.3 · 72 reviews
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John-Charles Thompson III
Reviews 1
2020-09-21 09:15

What?! This store has one of the best Customer Ser...

What?! This store has one of the best Customer Service oriented staff in the Bay Area. Seriously. I am an infrequent customer, but the staff is friendly, efficient, helpful and quick (did I leave anything out?). Keep up the stellar job.

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Shira Kates
Reviews 1
2020-09-14 13:39

I will not be back. No one approached me or greete...

I will not be back. No one approached me or greeted me after 10 minutes or so. I went to the register and waited in line just for the pleasure of being "helped" by someone who clearly hates helping people. Everyone there seems to be frightened of her. Also the person setting up a new display had acc...

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Billy Sountornsorn
Reviews 1
2020-09-12 12:48

Ditto to what Sarina Lee said. I expected so much ...

Ditto to what Sarina Lee said. I expected so much more when working with West Elm/Pottery Barn. You are literally left to fend for yourself and it's a logistical nightmare if you have a large furniture order.

I've recently moved into a new house and I went to West Elm to furnish my house with the...

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Ellyn Hoffman
Reviews 1
2020-09-07 17:02

Best customer service ever! Laura was efficient, ...

Best customer service ever! Laura was efficient, polite, and followed through with what I was looking for. She spoke with clarity and a happy tone in her voice as I did everything over the phone. It was Christmas Eve day and she gave me the time and did not seemed rushed or irritated that I was c...

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Ryan Smith
Reviews 1
2020-09-04 18:27

Staff will ignore you and when you ask for help th...

Staff will ignore you and when you ask for help they usually aren t very pleasant. Last time I was there I finally gave up and just sat on a couch glaring at this chick, did she or her coworker acknowledge me once during the 45 mins I sat there? NOPE. The upside, she saved me for wasting $1,000 on t...

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Lavender Love
Reviews 1
2020-08-23 18:49

West elm does not has an account manager for handl...

West elm does not has an account manager for handling large order. I ordered from them I became a full time coordinator, coping with their logistical nightmare, quality control fail, communication mess, terrible customer service, A working professional will be losing their job before they receiving ...

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Dilip Ramachandran
Reviews 1
2020-08-09 05:55

Had a slew of disappointing experiences here. We w...

Had a slew of disappointing experiences here. We went into the store because we tried to do an online order and were surprised with a 35% price increase in the cart due to white glove and shipping and processing fees on a PER ITEM basis. When in the store, the manager did a few unprofessional things...

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Jared Wiener
Reviews 1
2020-08-03 12:35

West Elm has stolen money from me.

West Elm has stolen money from me.

I ordered and paid for couch on July 8th. After being told it was back ordered multiple times, finally a delivery person came on Oct 5 only to deliver 2/3 of the pieces. It is now Nov 13 and West Elm refuses to tell me when my 3rd piece will be delivered AND wo...

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J J
Reviews 1
2020-06-08 15:50

I bought an entire bed set from you, shorty after ...

I bought an entire bed set from you, shorty after a comforter ($300) started to fray. I contacted customer service and was told the comforter was no longer available. I was offered a whopping $25 gift card for the trouble. I never received anything and I ve contacted your company several times now!!...

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Terry Martinez
Reviews 1
2020-05-14 17:40

We had never been to West Elm before, but we neede...

We had never been to West Elm before, but we needed to furnish almost a whole house and really wanted to TOUCH and FEEL the stuff before purchasing like all the online venues. We were helped by Bryan, who was over the top knowledgeable, patient, efficient. I have not one complaint. Perhaps the older...

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Mark Sun
Reviews 1
2020-05-05 13:03

The five star here is for the excellent service I ...

The five star here is for the excellent service I received from Kobra. I was in a super frustrated situation as I just moved in to a new place and the sofa I ordered from west elm was supposed to deliver right after I moved in. But It tuned out it would take another a month and half to show up.

W...

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David Addams
Reviews 1
2020-04-22 15:32

Their delivery/distribution team just can't get it...

Their delivery/distribution team just can't get it right! twice delivered an unlevel chair -one leg shorter than the other. Then lost the item for 1 month. Next delivery attempt failed. You have to give them the date and they give you the 2 hour window a couple days before - you can't choose the ...

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Alessandro Allen
Reviews 1
2020-04-17 21:23

Don't buy anything you can't carry out of the stor...

Don't buy anything you can't carry out of the store. As other reviews have mentioned, the delivery logistics are a complete mess. They lost part of my order and only noticed after I called to ask for an update on the delivery window (after a month of waiting). Everyone person I've spoken with in cus...

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Myha Gallagher
Reviews 1
2020-04-17 18:22

Ordered an item February 8th was told it would be ...

Ordered an item February 8th was told it would be delivered 8-10 weeks, finally received an email stating it had been shipped on March 22, come April 22 still no word. Had to call West Elm multiple times only to be told they don't know where my item is and I am still in the midst of getting this is...

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Sandy Andrews
Reviews 1
2020-04-09 14:01

I really like West Elm and have ordered a great de...

I really like West Elm and have ordered a great deal from them. My beef with them is their delivery service -- what they tell you in the store and what is actually the case are vastly different. I ordered a bedframe at the store that I was told was on backorder and would be shipped on Feb. 24. Whe...

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Behrang Aghili
Reviews 1
2020-04-05 21:24

This store has a Very beautiful furniture and it i...

This store has a Very beautiful furniture and it is close to Ikea. They have survived close to a big rival because I think it sells lots of special furniture and beautiful ones. They only problem is parking spot which is very limited for a big store like this one.

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Christopher Thompson
Reviews 1
2020-03-24 18:59

In general, I love the new furniture but realized ...

In general, I love the new furniture but realized some minor issues with the assembly which we paid for (see attached pictures of off-center backs of Henry Leather Power Recliners), in addition, our credit card was charged $250 over the "TOTAL" order amount. Just called customer service to sort all...

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Rachel Santolini
Reviews 1
2020-03-23 23:15

West Elm seems like a good option for someone in m...

West Elm seems like a good option for someone in my age bracket looking for sleek furniture design at somewhat reasonable prices. However, I have to agree with other reviewers that even dropping by on weekday afternoon with as many sales reps in the store as customers, I felt like I was bothering th...

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Alicia McDaniel
Reviews 1
2020-02-26 23:20

Customer Service very disappointing. While shoppin...

Customer Service very disappointing. While shopping for a sofa I decided to go into the Emeryville location and was very disappointed. I had purchased items from there on multiple occasions. Upon entering the store I observed one of the employees run from behind the counter and immediately approach ...

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Sadath Jean Pierre
Reviews 1
2020-02-03 20:42

I literally hate west elm now. We bought 10k worth...

I literally hate west elm now. We bought 10k worth of furniture for our new home. The couch we bought took THREE MONTHS for them to tell us that they never processed the order. Once we called and told them to cancel the couch because we found a comprable one from ARTICLE. Two weeks later we saw tha...

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Dana Boyd
Reviews 1
2020-01-27 05:01

Worst customer service. Everyone is incredibly rud...

Worst customer service. Everyone is incredibly rude and unhelpful. Also, it's just a show room, not an actual store. They don't have anything you can actually buy, it's just for looks only. They want you to buy their productd online and pay for shipping. Such a scam/rip off. Never shopping there aga...

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Linda Pryor
Reviews 1
2020-01-17 19:25

Moved here from Denver where the customer service ...

Moved here from Denver where the customer service was terrible. I told my husband maybe the one in CA would be better. Well no. HORRIBLE customer service. The people working there are either talking on the phone or talking to each other. No greeting, no offer to help. You have to track someone...

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