West elm does not has an account manager for handl...

West elm does not has an account manager for handling large order. I ordered from them I became a full time coordinator, coping with their logistical nightmare, quality control fail, communication mess, terrible customer service, A working professional will be losing their job before they receiving all the pieces. -West elm is for patient rich door keeper can wait forever.

I spent 14K here. 25 days passing by, I only received 20 % of what I order. 15% of them have quality issues. Table surface isn't flat, sofa, chair has one leg shorter than the other 3 legs, the fabric under the chair has fallen off. And the wooden legs of the counter top chair have dens and paint coverage issue. I also ordered a dining table set: bench cushions sold out after the Bench has arrived, the whole look has been destroyed. The customer service representative can't see what has been successfully delivered by delivery companies in their systems. The customer service representative does not know what has been taking back by the delivery companies due to the quality issues.

All their free delivery marketing materials can not be applied in furniture delivery. I paid nearly 2k for delivery charge.

The whole system is not well integrated. You are the only one knows what's going on, please document everything, so you can explain your case to 10 different service ladies. Please make sure you are taking the notes of every conversation you had with any west elm staff and record their voice. Because nobody is taking notes here. They are robotics, using their bad system. You will be talking to different people every single time. None of them will follow up, none of them will keep their promises, nobody can see what other people have promised.