West Elm has stolen money from me.

West Elm has stolen money from me.

I ordered and paid for couch on July 8th. After being told it was back ordered multiple times, finally a delivery person came on Oct 5 only to deliver 2/3 of the pieces. It is now Nov 13 and West Elm refuses to tell me when my 3rd piece will be delivered AND won t admit a refund.

I have spoken with 6 customer service agents on the phone and countless email threads for the past 4 months, and not one person is able to locate my missing piece. Even worse, nobody

Sadly, my only recourse is to let others know of this company s criminal activity (and legal action of course) at this point, as my numerous attempts at amiable solutions have been unanswered.

I STRONGLY advise you to beware of buying from West Elm they do not care about their customers, even ones who have been long time fans like myself.