Ditto to what Sarina Lee said. I expected so much ...

Ditto to what Sarina Lee said. I expected so much more when working with West Elm/Pottery Barn. You are literally left to fend for yourself and it's a logistical nightmare if you have a large furniture order.

I've recently moved into a new house and I went to West Elm to furnish my house with their mid-century collection. I was really excited about my order, but I've been waiting three weeks now for everything to arrive to the warehouse so that it can be delivered to me.

I've have two instances in the last two weeks where I've called to schedule partial delivery of my large order and the delivery was not scheduled. I've been passed around to about four different 1-800 numbers to get things resolved and every one passes the buck around. The scheduling department is completely separate from the furniture, retail and customer support departments, who are separate from "Concierge." No one takes ownership of their mistakes or problems.

I do not recommend buying large furniture items from West Elm where you need to have it delivered. This is seriously the worst customer experience I've ever had.