Had a slew of disappointing experiences here. We w...

Had a slew of disappointing experiences here. We went into the store because we tried to do an online order and were surprised with a 35% price increase in the cart due to white glove and shipping and processing fees on a PER ITEM basis. When in the store, the manager did a few unprofessional things. 1. Berated us for expecting free shipping and that we should not feel entitled not to pay fees (what??). 2. He laughed at us and told us pickup is not an option and nobody does that. Crate and Barrel does. 3. Told us that despite the website saying furniture pieces are "FSC certified solid wood", it is actually polypropylene (plastic). Walked away extremely confused. Did not end up buying from West Elm.