We had never been to West Elm before, but we neede...

We had never been to West Elm before, but we needed to furnish almost a whole house and really wanted to TOUCH and FEEL the stuff before purchasing like all the online venues. We were helped by Bryan, who was over the top knowledgeable, patient, efficient. I have not one complaint. Perhaps the older, poor reviews inspired them to better service because ours was impeccable.