The five star here is for the excellent service I ...

The five star here is for the excellent service I received from Kobra. I was in a super frustrated situation as I just moved in to a new place and the sofa I ordered from west elm was supposed to deliver right after I moved in. But It tuned out it would take another a month and half to show up.

With multiple exhausting phone calls with west elm customer service, I decided to come to the store and speak with someone there.

That's where I met Kobra and explained my frustrated situation to her. She was extremely patient and empathy about my situation. She went above and beyond to help me resolve this issue. She even followed up with me and provide update after my visit.

She provides one of the best customer service I've encounter. I would think twice when I order any large item from west elm (the poor reviews about customer service from their call center and deliver service are true), but if I make any purchases, Kobra would be the only one I will work with.