Their delivery/distribution team just can't get it...

Their delivery/distribution team just can't get it right! twice delivered an unlevel chair -one leg shorter than the other. Then lost the item for 1 month. Next delivery attempt failed. You have to give them the date and they give you the 2 hour window a couple days before - you can't choose the 2 hour window. Williams - Sonoma and West Elm San Francisco distribution center is a disgrace to the brand!