I literally hate west elm now. We bought 10k worth...

I literally hate west elm now. We bought 10k worth of furniture for our new home. The couch we bought took THREE MONTHS for them to tell us that they never processed the order. Once we called and told them to cancel the couch because we found a comprable one from ARTICLE. Two weeks later we saw that we got CHARGED for the couch that NEVER CAME. That we told them to cancel. Then the customer service rep told us that they would handle this and send us a 100 dollar gift card. Three weeks later the charge is still on the credit card and no gift card. Long story short, the stuff that made it to the house was good. But this was the worst customer service I've ever experienced in my life. Wont be buying from here again.