Alicia McDaniel Review of West Elm
Customer Service very disappointing. While shoppin...
Customer Service very disappointing. While shopping for a sofa I decided to go into the Emeryville location and was very disappointed. I had purchased items from there on multiple occasions. Upon entering the store I observed one of the employees run from behind the counter and immediately approach me asking what did I need. I informed her I was just browsing and would let her know what I needed any assistance. She immediately because yelling out loudly "stock check "and walked swiftly to the other side of the store and spoke to a coworker. Both women began looking at be strangely, as I walked through the store the coworker remained on the opposite end of the store walking to the rear of the store. After reaching the end of the store I asked the young women did she work at the store she stated yes. I asked her why was she peeking and walking slowly and observing me from the other side of the store, she stated she was helping another customer. I informed her I needed some assistance with information on a sofa, I asked again, she did not respond. She walked away toward coworker never provided assistance. I left the store feeling very uncomfortable and felt that I was a victim of racial profiling. As I left the store both employees continued to stare. I truly did see items I was interested in but preferred not to shop at this location.
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