UCCU seems to be going down hill fast. I've previously thought highly of them but it seems like they are not wanting to adapt and improve and it definitely shows in in a number of areas, such as their online banking portal, their customer service, and their inability to compete for business against ...
We have been with UCCU for 35 years. They have always treated us like we are important to them even back when we were college students. We have used them for personal and well as business banking needs. Excellent service.
I love the banking apps and have had a good experience. I work with a small car dealership and I ve noticed uccu is more picky than most credit unions as far as getting loans. They tend to give higher rates or ask for more down payment than other ones. DO NOT link your Venmo in the linked accounts ...
One star is GENEROUS for this bank. We had a personal and auto loan here and multiple times they messed up our payments and paid the auto loan when I was trying to pay the personal loan and the personal loan when I was trying to pay the auto loan. So we were just out that money that they messed up o...
They do not even deserve one star and should not be in business with their breaches of customer care and security. There is no recording of phone calls for quality control and so their employees can say whatever they like to you and be able to get away with it. I have a personal experience of bein...
Love this bank!! I've been banking here for over 30 years! They just did my construction loan on my house while I built it, and it was great and easy the whole process. John and Teresa were awesome! I'll keep banking here for sure. I've had horrible experiences every time I've had to deal with anoth...
Worst customer service. If you suspect fraud like how I got an email notifying me of someone trying to login to my account that wasn't me. You can't call and do anything if it's outside business hours. You have to wait until they open to report it. In the meantime you can't get access to freeze your...
Jeff Porter is the BEST in the biz! I recently found a home and had to act quick...I worked with the Brett Wilde Real Estate Team for my home purchase. Brett linked me up with Jeff Porter with UCCU who pushed my loan through and made sure every milestone was met. From application to closing, Jeff...
I can not believe what has just happened. Last week UCCU ran my daughter's loan through a manager and says that as long as she puts down 10% she is approved for $7,500. A week later they tell us now they want 15% down. What a joke! So that tells me that depends on the day and the manager it can be...
Horrible customer service. They asked me for my social, date of birth, address, and even rounting number from other bank account to make a payment. When I asked to a simple we sitio a they said I had to come in person and show ID...
I have had an account here for almost 20 years. Never had a single problem. Staff is very nice and helpful. They have really low rates.
We got a loan through a dealership and they sent it to UCCU because of their rates. We live in Salt Lake and drove down to Lehi to set up our account. They ended up sending us a cute thank you card and gift card.
Always taken care of what I need. Great products, great service. Thanks!
25 years with them and they completely drop the ball on us with loans in the last month, repeatedly. 7 calls over a week period and its like talking to a wall. In the last two years their performance has slowly disintegrated. Changing banks.
Very knowledgeable and friendly. Love banking at UCCU
UCCU is a great place to bank and it consistently has the lowest rates!
UCCU has been a pleasure to work with. They ve been kind to help me through the mortgage loan process and I feel like they ve done well to help me feel like a valued customer.
We were selling our car and called UCCU to pay off our loan and get the title for the car. They informed us that they moved all titles to a random location that has to send the title to a bank location upon request. We called in and payed off the loan and were informed that the title would be sent t...
My wife and I joined UCCU in 1993 and kept our accounts active, and accumulated a significant savings balance with them over more than 15 years. I'm sure we were quite profitable for them. Since the end of 2009 we have maintained our membership by keeping a small balance in our savings account. Earl...
I can t believe how bad the reviews are on here! It s crazy! We ve banked with UCCU for nearly 13 years and they ve been fabulous to work with! We have no intention of switching!
I have been working with Grayson to apply for a line of credit at UCCU. He has been superb. He explained all aspects of the process and walked me through. EXCELLENT service.
Absolutely no care for their customers and no way to prove your side of the story on phone calls that take place with their employees because they do not record them for quality assurance. DO NOT USE THEM.
The closing time for this branch is clearly listed online and on the door of the building as 5:30. The only reason I come to this branch is because they are open later. I've never had a good experience. I was always rushed if it was after 5. Today I drove across town so I could make some transaction...
Soon after I married my wife, I changed from Alpine Credit Union to UCCU. I asked to be added to her account so that we could establish a joint checking account. After one year we both decided it was time to get a credit card. A few years later I found out that I was not added to the credit account,...
UCCU riverwoods is one of the best out there. They are friendly and knowledgeable. As well as one of the quickest branches, where they rarely have a line. They truly know the meaning of customer service.
Unbelievably helpful and fast. Unbelievably, compared to so many banks. Literally I can't believe it
I love UCCU! They are everything I could ask for in a bank. When we moved out of state and was so sad we had to stop banking with them. But we are back and I am glad to be with them again.
Great experience with this company will always use them !!
This branch has painful customer service. The machines were down, and instead of apologizing, they blamed my kids for hitting the wrong key. Again and again and again. I used to like UCCU, but the customer service has just been consistently brutal for the past year.
A lot of reviews here are for the Credit Union in general, and I just want to include how awesome this branch has been! They've been going through a lot of changes recently, but have always maintained excellent service! As far as rating the credit union overall is concerned: Wish they had a location...
They have the worst online app and mortgage service of any bank I have ever used. Very nice people employed but not trained to even know their own products, especially their online functions.
The Salem Branch took advantage of my Senior mother by locking her into an automatic renewing CD. When I spoke to the branch manager she refused to remedy the situation. Worse Customer Service I've experienced at a financial institution.
WARNING!! DO NOT BANK WITH Utah Community Credit Union (UCCU): First, a short time ago, did you know they sent my husband an email loaded with all of his personal information in it, out of nowhere? They claimed that it was an accident and that it wasn t sent to anyone else. How do we know they are...
I have been banking here for 30 years, nothing but praise for the first 28, then it started to change 20mo ago, the last year has been really terrible. I just spent 28 min on a call to talk to the right person that could stop paper statements since it wasn't working online. in the last 3 months I ...
I went into UCCU yesterday, 11/20/2013 to refinance my car loan that I had with a different institution. The woman who helped me was very competent and thorough. She walked me through all the paperwork, explained any questions that I had with patience, and I even got the advertised interest rate. I ...
The basically told me it was my own fault for a returned check that was written out to me, told me it was my own fault for accepting a check
I've been banking with uccu for about ten years now, i think there service has been pretty good. I think the company as a whole has a lot to improve on with accessibility and user friendly software. But today I would like to spotlight one of their employees at this branch who was very helpful/ profe...
This is the worst bank I have ever had to deal with, every single time I know I have to pay a bill with them or use the mobile app or just interact with them as a company as a whole I dread it.
At this point I m desperately trying to clear my debt with them in an attempt to never have anything to...
Every time I have worked with UCCU, they have been very helpful and knowledgeable. I went in to get a signature loan, and without my even asking, the loan officer looked at my 2 auto loans and told me that he could do a 1 time re-adjustment from my current interest rate (which I think was 4.99%) do...
If I could rate a half star I would have. This company has no clue what customer service is about. Everytime you call you will get a different answer to a question. They have zero concern for the customer and always find ways to charge you. In my entire life I have never missed a payment, but yet if...
What an ordeal. Started a lending process that required I create a savings account and x fer 550 dollars only to be denied so I needed to move the money back to my other bank and close out the savings account. Change the process so my money doesn t need to change hands before I know where I stand.
Cant perform basic tasks over the phone!
Failed twice to update my contact address and information after a military move. This led to a 0.66 cent overdraft that accrued over $75 in overdraft fees and I was never called until it went to collections because they mailed statements to the wrong address...
The credit union as a whole has been so great to work with. I can only imagine how difficult things have been with COVID-19 (for all businesses), but they have been able to maintain such excellent services.
Honestly this Credit Union is the worst. Terrible customer service. They don t care about their costumers at all. I would rate 0 stars if I could.
Not willing to help with loans!! Dont waste your time!
Banking with UCCU has been great. Would recommend to anyone.
Sometimes they charge you unnecessary fees that other banks don't charge you. It's kind of irritating.
Worst bank EVER!!! In this time of covid-19 struggle they stole $5.00 dollars from me in the form of an inactivity fee. LOL. Who does that.
UCCU cannot be trusted. They sent out a survey and asked for candid responses. I filled out the survey assuming it was confidential but after a couple days, I received a phone call from a branch employee asking for more information about my survey. He had all my responses to the survey and my nam...
I appreciate UCCU s business practices. Their employees are friendly and helpful, and they handle business affairs professionally and quickly. Thanks for all you do.
I have been with UCCU for many years and finally have had enough! This place is an absolute joke! I applied for a home loan with Linda Nichols at the 800 South Orem Branch, and she was very unprofessional throughout the whole process(even when I go in there for daily transactions I feel like some t...
Have banked with UCCU since 1993. Would have given 5 stars if it had not been for a problematic mobile app. It scans checks, accepts them, but then the checks sometimes do not get deposited due to the poor image. So I do not use the mobile app and just take my checks there in person. This branch is...
Rude, incompetent staff. Company is refusing to take accountability for failing to start auto-pay after setting it up with company representative.
I read all the negative reviews and thought "this credit union can't be that BAD! Boy was I wrong! Sign up for a checking account just two weeks ago and they've shown their colors as clear as day!
First of all, I was sceptical because of all the reviews so I've been using this as a side account. ...
I would like to just add another barely 1 star to steer people away from using this company for their banking. No phone recordings for quality control and harassment from their employees, namely Todd Kilmer, over the phone. They absolutely do not care like they used to about their customers, I had...
Tamma prratt helped me with my loan.. She is amazing to work with and goes way beyond to help you with whatever you need.. She always knows the best way to help and makes it super easy...I will always use her for my loans, questions or whatever else I might need. Amazing customer service
I recently switched to Mountain America and they are so much better. UCCU agents are great but the company structure and antiquated software make it difficult for them to be helpful.
I used to work for UCCU about a decade ago. They were harsh towards their employees then, low pay, poor benefits and overworked managers. Now ten years later I can see their cancer had spread to how they treat their members. I'm getting "periodic finance charges" totaling over $100 this year on my ...
I use to really love my Credit Union I've had accounts with them for almost ten years. But for the last 8 months their online application & new website have been horrible. I am paicent and know there are bugs to work out. But my bill pay never goes though on time or when I'm trying to make online ...
Slowest customer service ever. Help me now, crying for some decency.
This place found me the lowest rate possible and I'm so impressed with how fast they respond!
I ve had UCCU for over 5 yrs and the service at this branch made me consider closing out my account. If you want to get treated well my advice is to go to the north orem branch.