We were selling our car and called UCCU to pay off...

We were selling our car and called UCCU to pay off our loan and get the title for the car. They informed us that they moved all titles to a random location that has to send the title to a bank location upon request. We called in and payed off the loan and were informed that the title would be sent to a specific branch. A couple days passed and we didn t see the money leave our account. We went to the bank location and were told that the transfer was never processed and that the title was not sent to the branch location. It was so frustrating that we had to tell our buyers it would take another day or so to get the title. I wish UCCU would take people seriously and would be more professional in getting things done in a timely manner. Awful experience.