I went into UCCU yesterday, 11/20/2013 to refinanc...

I went into UCCU yesterday, 11/20/2013 to refinance my car loan that I had with a different institution. The woman who helped me was very competent and thorough. She walked me through all the paperwork, explained any questions that I had with patience, and I even got the advertised interest rate. I was very impressed, so I asked her to open a checking account for me alongside the savings account they require you to open when you get an auto loan. Getting good customer service doesn't rely on just one party. YOU have to be a good customer and make people want to help you.