Brian Hemple

Review of UCCU

UCCU seems to be going down hill fast. I've previo...

UCCU seems to be going down hill fast. I've previously thought highly of them but it seems like they are not wanting to adapt and improve and it definitely shows in in a number of areas, such as their online banking portal, their customer service, and their inability to compete for business against other credit unions or even banks. They seem to have become increasingly uptight and restrictive and mistakes are being made on a regular basis. All of my interactions over the past 2-3 years with their employees have been negative when they were easy opportunities to provide a very positive experience and build loyalty. One particular experience with a girl named Brittney and then with Todd Kelmer left me in awe of how little they would do to make things right when issues with their system led to a big miscommunication of information and an employee error. I discovered that funds were transferred by an employee of the bank (Brittney) without my authorization, then I wasn't notified about the situation until 10 days after it had caused an issue when I should have been notified immediately, if not at least as a courtesy. All I was told is that they can't be responsible because by law they didn't have to do anything. Who says things like that and expects to keep the confidence of their customers that they provide great service and that they have your best interest in mind? Not the vibe you get from more competitive and well run organizations. Part of what happened very well may have been illegal but it's not like I'm going to go hire a lawyer to fight them over something small like that but its just one example of the type of experience and the nature of the interactions that I've had with UCCU over the past few years. Needless to say I'm planning on closing out my account and I wouldn't be surprised if they eventually went out of business because a lot of people I know are sharing similar experiences. If you're looking for a good credit union go check out MACU.