Ticketek Australia

1.3 · 778 reviews
premier.ticketek.com.au Write a review
vincezeng15
Reviews 1
2022-08-22 03:34

Collectible Scam

Its been 1.5months since the Liverpool Vs Crystal Palace match held in Singapore National Stadium. The initial line by them is for those who ordered the collectible will receive 1 week before the match which is 8 Jul 2022...the actual match is 15 Jul 2022. And today is 22 Aug 2022, no one has receiv...

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Felicity O'Flynn
Reviews 1
2020-09-27 13:23

Doesn't actually show you what seats are available...

Doesn't actually show you what seats are available. Can't choose from available sections in some cases forcing you to just keep re selecting over and over hoping to get lucky. Don't even get me started with the charges for the right to access my ticket

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stray novel
Reviews 1
2020-09-26 15:34

seriously?! Show was cancelled but I received no n...

seriously?! Show was cancelled but I received no notification!! When I want to get refund, the person in theater say I have to call a number next day to sort it out. When I called, they say they can't help me, and I had to call ticketek number. I then callled, and the line always busy.
I don't know...

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Kevin Degutis
Reviews 1
2020-09-25 09:19

This line is a hoax!!! If I could give it zero sta...

This line is a hoax!!! If I could give it zero stars I would!!!! Tried to call this number 50+ times and continually get a "User busy" response. Ticketek is a sham and should be held accountable for how little customer service they provide to answer their CUSTOMERS needs!!!!

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Michael Finn
Reviews 1
2020-09-25 00:39

Ive been trying to contact then for 48 hours to r...

Ive been trying to contact then for 48 hours to resolve a fraudulent credit card transaction i cannot even get a single live response. All numbers are permanently engaged. Absolutely disgraceful customer service, the worst I've ever experienced.

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Laura Bell
Reviews 1
2020-09-24 16:30

Would give 0 if I could. Absolutely the worst 'cus...

Would give 0 if I could. Absolutely the worst 'customer service' I have ever experienced. I tried to call the number about 30 times and it just came up as 'engaged' so questioning whether it is even a real number. I ended up asking someone through the live chat to help me and they kept telling me th...

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cic cic
Reviews 1
2020-09-23 22:26

Have tried to call for over 2 hours to have my tic...

Have tried to call for over 2 hours to have my ticket to the Pixies concert tonight in Melbourne sent to my mobile but the phone line is engaged, do you have 1 person working on a Sunday? The so called "customer service" is a joke! I'm hoping that I can pick my ticket up tonight from the venue with...

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Krygsman
Reviews 1
2020-09-23 21:37

Im going to an event tomorrow went to print my "ez...

Im going to an event tomorrow went to print my "ezyticket" wasn't there. ok go to website, purchase history , still can't print the ticket. Go to "help" states you can reprint via purchase history nope you can't. charge all the fees but with terrible web service.

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Emma Bell
Reviews 1
2020-09-23 17:36

Horrible customer service! Venue changed and recei...

Horrible customer service! Venue changed and received no information about new tickets! Almost missed out on getting new tickets because they didn't contact me, as I had to go down in person as the supposed email they were going to send me never came. Initially had good seats at the old venue and no...

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Senpaitama
Reviews 1
2020-09-22 01:42

Sigh* where do I even begin?

Sigh* where do I even begin?

The fact that there is always a "high volume of calls" with the automated service hanging up on you.....I can't believe such a company with extremely bad customer service exists

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Bayley Kovacic
Reviews 1
2020-09-21 14:10

Trash company. Try to call about tickets to an AFL...

Trash company. Try to call about tickets to an AFL Match, and the automated service just says We are experiencing a high demand or call volume then goes through useless steps and then finished with if you still like to speak to someone, please try again later.

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michael chong
Reviews 1
2020-09-20 11:52

An absolutely appalling booking system. I've just...

An absolutely appalling booking system. I've just tried to change a date but the system will not let me cancel the original day despite having not finalised or paid for the enquiry. My account says that I now have 6 tickets to pay. If I log in again there will probably be 8 tickets in the bookin...

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Sofie Bortolin
Reviews 1
2020-09-19 06:35

Tried to purchase concert tickets as soon as they ...

Tried to purchase concert tickets as soon as they went on sale. When I got to the log in page to continue with my purchase, the site wouldn't recognise my log in details and said they were incorrect. I reset my password, and even then, it wouldn't let me log in. I had to close the site and start ove...

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B Dekker
Reviews 1
2020-09-19 01:44

Ticketek took over the sales of the rescheduled Ma...

Ticketek took over the sales of the rescheduled Mariah Carey show and what a mess! It took them weeks to offer us our 'equally good or better' seats, and it was day before our last day to get a refund, they offered us single seats, both sitting further back than we were at the smaller venue!! You ca...

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Gnitteg Dellort
Reviews 1
2020-09-17 10:35

Everything about this business is crap, from the c...

Everything about this business is crap, from the customer service line (which never works) to the failure of a delivery system for the tickets... Which try charge you 2.70 for regardless of the fact it doesn't work. Here's hoping they go bust, dirty dogs.

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Rodney hall
Reviews 1
2020-09-15 19:45

I have been trying to get a refund or even in cont...

I have been trying to get a refund or even in contact with Ticketek for over two weeks. I have sent two emails and when you phone them the system just hangs up on you. My next step is to lodge a complaint with the ACCC. This is extremely poor service.
Trying to get a refund for Ticketek's system er...

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jess robinson
Reviews 1
2020-09-15 07:21

Ticketmaster is a much better site.

Ticketmaster is a much better site.
Ticketek always gives me captchas/security things that I do correctly but it says I did it incorrectly. Has made me miss out of numerous concerts

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yang liu
Reviews 1
2020-09-14 13:56

Very disgusting company. Took my money and holding...

Very disgusting company. Took my money and holding the refund for rescheduled events to which we cannot attend, and continue to show no response to emails and calls. The company is a complete scam that should be sued and ACCC should intervene to take some serious legal actions.

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Josie Rae
Reviews 1
2020-09-12 05:09

I will NEVER deal with this company again. If you ...

I will NEVER deal with this company again. If you have any discrepancies with your booking, forget about being able to speak to a person about it or getting a response. It's shameful that such a business model is allowed to operate in Australia and I'm astounded the ACCC hasn't done something about ...

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lucy curcio
Reviews 1
2020-09-09 15:34

I wish Ticketek didn t exist and we could book eve...

I wish Ticketek didn t exist and we could book everything through Ticketmaster the professional ones. These people don t know how to deal with customers and the 21st century. The worse service I have ever come across in my life. Will try to avoid them when I can. You can t call them the online forms...

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Nicole
Reviews 1
2020-09-09 10:13

I tried calling for 3 days to book Disney's Aladin...

I tried calling for 3 days to book Disney's Aladin. I have a companion card so I am not able to get the tickers online. It has cost me about $80.00 in calls to be told there is a high demand. The calls should be made free when someone is trying to get through for days on end. Looks like we won't be...

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Daniel Young
Reviews 1
2020-09-08 21:27

If only I could give them zero stars.

If only I could give them zero stars.

Absolutely useless company that does not give a s*** about their customers. Tickets purchased to a show and over 2 months we are still waiting for clarification on what is going on.

They shouldn't even be in business.

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ben viney
Reviews 1
2020-09-08 19:04

Absolutely disgraceful customer service I've been ...

Absolutely disgraceful customer service I've been ringing and ringing the customer service number for days now and can't get through at all... why have a number for your customers if they can't get through?? Then I email you from the website 2 days ago and still nothing. Customer service my ASS

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Petar Bozic
Reviews 1
2020-09-08 05:32

No stars isn't an option, so they get 1 from me. 2...

No stars isn't an option, so they get 1 from me. 20 minites to speak to a human operator is NOT good enough on the day of the event. Their website, on mobile at least, is rubbish, not showing the relevant info. With all the extra service fees they charge, you'd expect some actual service. Dissapoint...

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Hugh McConaghy
Reviews 1
2020-09-07 13:07

After not being able to have a mobile ticket for a...

After not being able to have a mobile ticket for a game, I selected receive in the mail, which then never came. I then visited a pickup outlet which claimed to be "not working", which makes no sense considering they just need to print a ticket. I then rang and the line was not taking calls as it was...

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Nicoletta VELLA
Reviews 1
2020-09-07 11:18

Anyone there working? Been trying to get through f...

Anyone there working? Been trying to get through for over a week. Phone navigation system is the worst ever!! And why wont it let me edit how many tickets I purchase on the site?? My internet crashed and I had to re do the booking and it added the previous transaction (which I started before it cras...

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Andre Kottek
Reviews 1
2020-09-07 10:24

Website always down, phone service completely usel...

Website always down, phone service completely useless. Always takes multiple calls to even get past the robot answering service which usually just hangs up on you after 3-16 minutes. What's worse is that ticketek has been like this for about the last 15+ years and they still haven't fixed the issue....

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Valerie G
Reviews 1
2020-09-01 19:13

Went online to purchase Lenny Kravitz tickets, the...

Went online to purchase Lenny Kravitz tickets, the areas that I wanted were sold out.
So I purchased in another section for the same price. Only to go back online about 45 mins later and the areas that I originally wanted were fully available. So I rang them and was told that those areas had scatte...

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Samuel Holt
Reviews 1
2020-09-01 00:24

Upon purchasing tickets, simply enquired to be abl...

Upon purchasing tickets, simply enquired to be able to actually choose seats so that I may be seated with (or at least nearer) friends and family. This option did not appear originally, but the obstinate 'personally' written message assured me otherwise. It is frustrating when a company doesn't even...

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Pranil Chandra
Reviews 1
2020-08-28 23:28

Can't believe these guy's still operate. Such poor...

Can't believe these guy's still operate. Such poor support and customer service. I had a legitimate claim for a refund and never received any reply from them via e-mail. Over the phone they simply just say to call back at a time that is not busy and then hang up.

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Byron Croft
Reviews 1
2020-08-27 16:24

So let me start with why I am leaving such a negat...

So let me start with why I am leaving such a negative review.
I was given a gift voucher on 18th March 2018, it was due to expire, I wanted to know if I could renew it as I haven't had enough money to add to the voucher to go see a show. I'm NOT complaining about pricing! My second question was to ...

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Nick King
Reviews 1
2020-08-27 10:38

Utter rubbish! Spent the last 30 minutes trying to...

Utter rubbish! Spent the last 30 minutes trying to book seats to Seinfeld in the PRESALE and apparently there were no seats available anywhere including both Sydney and Melbourne! I tested both just to be sure. The map showed plenty of zones with (apparently) available seats, which systematically d...

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Sachiko Robinson
Reviews 1
2020-08-26 06:23

useless customer service (i couldn't get through t...

useless customer service (i couldn't get through to a queue at all in the morning then in the afternoon had to wait 45 mins just to ask about how to collect my tickets). also, why the hell do i have to collect physical tickets at the event venue within a 30 min window that's over an hour before the ...

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Daine Lauren
Reviews 1
2020-08-25 23:09

i WANT TO EXPLAIN My pRoblamo about buying my G.A ...

i WANT TO EXPLAIN My pRoblamo about buying my G.A 5SOS tickets but No the AUTOMATED MACHIne will not listen to me,, this is terrible please get proper people on the line thankS this is awful i just want to see 5 seconds of summer live

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Peter Hayton
Reviews 1
2020-08-24 18:40

I am disappointed that I can't give zero stars. Pa...

I am disappointed that I can't give zero stars. Pathetic. Cannot buy tickets online as there is no option to click, sent email and was informed that I would be contacted within 24 hours. Yes I was contacted and informed that I would be contacted in 5 days. I imagine all tickets would be sold out by ...

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Alex Pickering
Reviews 1
2020-08-24 00:36

The absolute WORST customer service and problem re...

The absolute WORST customer service and problem resolution experience I have EVER had and am still waiting for some sort of assistance. Anything. Even a phone call. Their phone line is continually engaged and their responses to web enquiries are appalling.

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Hugo Vega
Reviews 1
2020-08-23 00:38

I intended to purchase tickets for the next day, b...

I intended to purchase tickets for the next day, but accidentally went with the current day. I called in 10 minutes on a Sunday night, they did not have the office open, so I called the following day and did not refund the money. I never used the ticket. This is terribly unfair. Going to ACCC.

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Katherine Liu
Reviews 1
2020-08-21 18:28

I lost my tickets and walked into the box office o...

I lost my tickets and walked into the box office on Exhibition street. Christan who helped me out was very very lovely. She calmed me down with a big welcoming smile and asked for the details she needed. Christan worked on my request straight away and within a few minutes, my tickets were re-printe...

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