No stars isn't an option, so they get 1 from me. 2...

No stars isn't an option, so they get 1 from me. 20 minites to speak to a human operator is NOT good enough on the day of the event. Their website, on mobile at least, is rubbish, not showing the relevant info. With all the extra service fees they charge, you'd expect some actual service. Dissapointed.