Upon purchasing tickets, simply enquired to be abl...

Upon purchasing tickets, simply enquired to be able to actually choose seats so that I may be seated with (or at least nearer) friends and family. This option did not appear originally, but the obstinate 'personally' written message assured me otherwise. It is frustrating when a company doesn't even use its own service, nor understand it, let alone refuse to help an already paying customer. Switching seats in the same category, same area, samr priced tickets should NEVER be an issue.
They know we can't purchase tickets anywhere else so they know they don't have to care in the slightest. Especially since we have already parted with our money.
Absolute shame that I won't be sitting with the people I wanted to attend with, simply because I orderwd minutes before them.