seriously?! Show was cancelled but I received no n...

seriously?! Show was cancelled but I received no notification!! When I want to get refund, the person in theater say I have to call a number next day to sort it out. When I called, they say they can't help me, and I had to call ticketek number. I then callled, and the line always busy.
I don't know why this company still exist while charging such high handling fee and provide really bad service.
Worst company comparing among all fields.