So let me start with why I am leaving such a negat...

So let me start with why I am leaving such a negative review.
I was given a gift voucher on 18th March 2018, it was due to expire, I wanted to know if I could renew it as I haven't had enough money to add to the voucher to go see a show. I'm NOT complaining about pricing! My second question was to be about concession pricing! Neither of my questions were answered. The following is MY experience today on 6/3/19.

Worst automated phone service I have ever encountered. Severely sucked. Gave up after 20 mins. The first 7 of which was trying to navigate to an operator via the automated system, it then went into "Sorry, my error"mode for another minute before it then gave me an option to go to an operator to which it THEN proceeded to give me MORE options to listen to recorded information!!!!

I then tried contacting through the website - well that sucked severely too. you just go on an endless journey of vague information, misdirection or best yet NO information/no link to further information.

If it wasn't for the fact that you HAVE to go through them half the time for tickets to some events, I would NEVER EVER recommend or use them.

Hopefully the ACCC or Dept of fair trading will cotton on to what a crock of $3!7 this is.

FYI - I did buy a ticket, using my voucher (which worked) and at a concession rate which I could afford. Let's hope nothing goes wrong!