Ticketek Australia Review

Nonexistent customer service. Hard to navigate website. Why does the AFL align itself with such a suspect company. If I could give 0 stars I would.

Its been 1.5months since the Liverpool Vs Crystal Palace match held in Singapore National Stadium. The initial line by them is for those who ordered the collectible will receive 1 week before the match which is 8 Jul 2022...the actual match is 15 Jul 2022. And today is 22 Aug 2022, no one has receive any collectible or what not. The attendance of that match was 50,270. And they charge SGD$10 for the collectible. Imagine they get half of those who is in attendance to buy the collectible, it will be a cool SGD250k in the pocket for them without delivering any of their so called collectible

Zero customer service, called few times but no response.

Doesn't actually show you what seats are available. Can't choose from available sections in some cases forcing you to just keep re selecting over and over hoping to get lucky. Don't even get me started with the charges for the right to access my ticket

the worst system of booking i have ever used. Not only does it take 1-2 hours to connect, the staff cannot even assist your concerns. I cannot understand how the AFLalligns themselves with such a useless company

seriously?! Show was cancelled but I received no notification!! When I want to get refund, the person in theater say I have to call a number next day to sort it out. When I called, they say they can't help me, and I had to call ticketek number. I then callled, and the line always busy.
I don't know why this company still exist while charging such high handling fee and provide really bad service.
Worst company comparing among all fields.

Almost impossible to get through on phone. They don't respond to their email support service either. Be very careful when using this company.

This line is a hoax!!! If I could give it zero stars I would!!!! Tried to call this number 50+ times and continually get a "User busy" response. Ticketek is a sham and should be held accountable for how little customer service they provide to answer their CUSTOMERS needs!!!!

Was given a gift vouchure for tickets.

Problems trying to contact them to organise bookings.

Recommend you DO NOT give Ticketek Vouchers.

Ive been trying to contact then for 48 hours to resolve a fraudulent credit card transaction i cannot even get a single live response. All numbers are permanently engaged. Absolutely disgraceful customer service, the worst I've ever experienced.

Would give 0 if I could. Absolutely the worst 'customer service' I have ever experienced. I tried to call the number about 30 times and it just came up as 'engaged' so questioning whether it is even a real number. I ended up asking someone through the live chat to help me and they kept telling me they couldn't retrieve anything after the booking was completed. Worst worst worst. I would avoid booking with Ticketek in future if possible.

negative 6 stars - would have to be the worst service in Australia!

Have tried to call for over 2 hours to have my ticket to the Pixies concert tonight in Melbourne sent to my mobile but the phone line is engaged, do you have 1 person working on a Sunday? The so called "customer service" is a joke! I'm hoping that I can pick my ticket up tonight from the venue without any hassles!

Im going to an event tomorrow went to print my "ezyticket" wasn't there. ok go to website, purchase history , still can't print the ticket. Go to "help" states you can reprint via purchase history nope you can't. charge all the fees but with terrible web service.

Horrible customer service! Venue changed and received no information about new tickets! Almost missed out on getting new tickets because they didn't contact me, as I had to go down in person as the supposed email they were going to send me never came. Initially had good seats at the old venue and now am sitting quite far back.

Extremely disappointed

Ticketek is a scam they will do anything to not answer your call email or Facebook post we do not recommend that you go withTicketek and try and find another source if you want to refund Goodluck.
TICKETEK IS HOPELESS

Sigh* where do I even begin?

The fact that there is always a "high volume of calls" with the automated service hanging up on you.....I can't believe such a company with extremely bad customer service exists

Trash company. Try to call about tickets to an AFL Match, and the automated service just says We are experiencing a high demand or call volume then goes through useless steps and then finished with if you still like to speak to someone, please try again later.

don't bother calling up as you'll never get to speak to a person

An absolutely appalling booking system. I've just tried to change a date but the system will not let me cancel the original day despite having not finalised or paid for the enquiry. My account says that I now have 6 tickets to pay. If I log in again there will probably be 8 tickets in the booking system. Very very frustrating.

automated waiting automatically hung up on me twice, shittest system going around

Tried to purchase concert tickets as soon as they went on sale. When I got to the log in page to continue with my purchase, the site wouldn't recognise my log in details and said they were incorrect. I reset my password, and even then, it wouldn't let me log in. I had to close the site and start over. Picked remaining tickets then tried to log in to purchase, and nothing.. still wouldn't recognise my login. So reset password, close app, start again. I did this many times (took a total of 50 mins of going back and forth). It was very frustrating and kept getting messages to say that I was in the middle of a purchase - which I wasnt, because the site wouldnt let me continue! In the end, I purchased tickets $350 more than I'd expected to pay, and not very good tickets at that, because the site wouldn't accept my details and the tickets I originally picked out had long sold out. So thanks for the colossal waste of my time and money Ticketek. Not impressed, at all.

phone is constantly engaged, can't even loin the queue

Ticketek took over the sales of the rescheduled Mariah Carey show and what a mess! It took them weeks to offer us our 'equally good or better' seats, and it was day before our last day to get a refund, they offered us single seats, both sitting further back than we were at the smaller venue!! You cant get hold of them on the phone. I had no choice but to get the refund. Three days later they offered seats far worse than the original. We were so excited to be front and centre, but the whole ticket experience was a massive downer. I'd give them negative stars if I could.

Same as all other reviews, cannot get through to speak to anyone one the phone in relation to my queries.

Crap Experience. Trying to purchase tickets to BBL its just woeful. Will buy at the gate.

Can't believe this is a running business. Worst phone service I have ever come across and the system to download and print out tickets is just crap. Never again will I come back.

Everything about this business is crap, from the customer service line (which never works) to the failure of a delivery system for the tickets... Which try charge you 2.70 for regardless of the fact it doesn't work. Here's hoping they go bust, dirty dogs.

Disgusting! Especially now they seem to divert u to that new Group Viagogo! Be careful not to be caught !!!!?

I have been trying to get a refund or even in contact with Ticketek for over two weeks. I have sent two emails and when you phone them the system just hangs up on you. My next step is to lodge a complaint with the ACCC. This is extremely poor service.
Trying to get a refund for Ticketek's system error, not mine.

Terrible terrible terrible . Bathurst camp tickets . Need I say more . Stuff ups just to purchase then not sent out . Have to collect from the track after driving 1000km to get there. They better be there or I'll go a

Ticketmaster is a much better site.
Ticketek always gives me captchas/security things that I do correctly but it says I did it incorrectly. Has made me miss out of numerous concerts

ABSOLUTELY DISGUSTING!
NO REFUND AND CANT GET THROUGH VIA EMAIL OR PHONE !

Cannot speak to a human on the phone, for a long time. The website process trick me to buy insurance that I did not know.

Very disgusting company. Took my money and holding the refund for rescheduled events to which we cannot attend, and continue to show no response to emails and calls. The company is a complete scam that should be sued and ACCC should intervene to take some serious legal actions.

Terrible ticketing system, their ticket machine jams and I have to do all the running around. If you have any issues the standard answer is "too bad, nothing we can do." That's if they can be bothered answering your call.

I will NEVER deal with this company again. If you have any discrepancies with your booking, forget about being able to speak to a person about it or getting a response. It's shameful that such a business model is allowed to operate in Australia and I'm astounded the ACCC hasn't done something about this.

Can not even log on to there website and when you do it is unsecure what happen to all there outlets!,
that you use to be able to go to what about friendly people service?...

Still on phone after 25 mins ... All I want is a human to talk to ..is that too much to a ask ?

WORST CUSTOMER SERVICE IN THE WORLD ABSOLUTELY RUBBISH THEY DESERVES 0 STARS!!!!!!!!!!!

I wish Ticketek didn t exist and we could book everything through Ticketmaster the professional ones. These people don t know how to deal with customers and the 21st century. The worse service I have ever come across in my life. Will try to avoid them when I can. You can t call them the online forms are a joke and Facebook messaging is totally useless.

I tried calling for 3 days to book Disney's Aladin. I have a companion card so I am not able to get the tickers online. It has cost me about $80.00 in calls to be told there is a high demand. The calls should be made free when someone is trying to get through for days on end. Looks like we won't be seeing Aladin. Disgusting customer service

disgrace , no one answers the phone, trying to book tickets using a voucher as part payment. Will ever use again

If only I could give them zero stars.

Absolutely useless company that does not give a s*** about their customers. Tickets purchased to a show and over 2 months we are still waiting for clarification on what is going on.

They shouldn't even be in business.

Absolutely disgraceful customer service I've been ringing and ringing the customer service number for days now and can't get through at all... why have a number for your customers if they can't get through?? Then I email you from the website 2 days ago and still nothing. Customer service my ASS

Terrible service don't bother, AFL can get stuffed also

No stars isn't an option, so they get 1 from me. 20 minites to speak to a human operator is NOT good enough on the day of the event. Their website, on mobile at least, is rubbish, not showing the relevant info. With all the extra service fees they charge, you'd expect some actual service. Dissapointed.

After not being able to have a mobile ticket for a game, I selected receive in the mail, which then never came. I then visited a pickup outlet which claimed to be "not working", which makes no sense considering they just need to print a ticket. I then rang and the line was not taking calls as it was "too busy" at 3:30 on a Wednesday afternoon. Ticketek has never provided me with a satisfactory service and are a joke of a company that take advantage of the little competition in the market. Overall ticketek has wasted hours of my time just trying to get one ticket for a soccer game.

Anyone there working? Been trying to get through for over a week. Phone navigation system is the worst ever!! And why wont it let me edit how many tickets I purchase on the site?? My internet crashed and I had to re do the booking and it added the previous transaction (which I started before it crashed) . You guys need to get it right. reading through the reviews...seems like we all have the same complaints...hopeless service. Wish I could buy my tickets elsewhere!!! Not happy

Website always down, phone service completely useless. Always takes multiple calls to even get past the robot answering service which usually just hangs up on you after 3-16 minutes. What's worse is that ticketek has been like this for about the last 15+ years and they still haven't fixed the issue. Every time you have to deal with ticketek they just take your money whilst giving you the middle finger.

Ticketek allocates seats for Fleetwood Mac five bays from the stage and then for the next few days has seats next to the stage.A phone system designed to prevent you getting a live person, and no answer to email.They're shockers.

Ridiculouuuuuuuusssssssssss!!!!!!!! Absolute disappointment.

If i could vote less, i would. PLEASE don't make the same mistake i did and try these people. PLEASE read the reviews before.

Poor - difficult to get through and extremely poor customer service

Called there phone number hung up on after 15 mins, disgraceful

Ticketek Australia, more like shittesttek australia, (If I could rate this 0 stars I would)

Trying to call the Customer Service Phone number for last 6 hours and the phone is coming continuously engaged. What a joke it is.

Went online to purchase Lenny Kravitz tickets, the areas that I wanted were sold out.
So I purchased in another section for the same price. Only to go back online about 45 mins later and the areas that I originally wanted were fully available. So I rang them and was told that those areas had scattered single seats left only. So I checked again only to find this was not the case, rang back and then I was told the sections were sold out. So I checked again and I could purchase 2 tickets. So then I emailed ticketek, got a response saying that the tickets I purchased were best available.
Nice one ticketek!!!! In my opinion they are misleading the public. Not above board!!!!!!

Upon purchasing tickets, simply enquired to be able to actually choose seats so that I may be seated with (or at least nearer) friends and family. This option did not appear originally, but the obstinate 'personally' written message assured me otherwise. It is frustrating when a company doesn't even use its own service, nor understand it, let alone refuse to help an already paying customer. Switching seats in the same category, same area, samr priced tickets should NEVER be an issue.
They know we can't purchase tickets anywhere else so they know they don't have to care in the slightest. Especially since we have already parted with our money.
Absolute shame that I won't be sitting with the people I wanted to attend with, simply because I orderwd minutes before them.

Can't believe these guy's still operate. Such poor support and customer service. I had a legitimate claim for a refund and never received any reply from them via e-mail. Over the phone they simply just say to call back at a time that is not busy and then hang up.

ticketek is the worst company in the world - only by boycotting concerts that they are given can we make a change. -Remember you cannot post anything less than 1 star so their rating is really 0.2

So let me start with why I am leaving such a negative review.
I was given a gift voucher on 18th March 2018, it was due to expire, I wanted to know if I could renew it as I haven't had enough money to add to the voucher to go see a show. I'm NOT complaining about pricing! My second question was to be about concession pricing! Neither of my questions were answered. The following is MY experience today on 6/3/19.

Worst automated phone service I have ever encountered. Severely sucked. Gave up after 20 mins. The first 7 of which was trying to navigate to an operator via the automated system, it then went into "Sorry, my error"mode for another minute before it then gave me an option to go to an operator to which it THEN proceeded to give me MORE options to listen to recorded information!!!!

I then tried contacting through the website - well that sucked severely too. you just go on an endless journey of vague information, misdirection or best yet NO information/no link to further information.

If it wasn't for the fact that you HAVE to go through them half the time for tickets to some events, I would NEVER EVER recommend or use them.

Hopefully the ACCC or Dept of fair trading will cotton on to what a crock of $3!7 this is.

FYI - I did buy a ticket, using my voucher (which worked) and at a concession rate which I could afford. Let's hope nothing goes wrong!

The charge for my tickets was greater than the prices shown, why ?

Utter rubbish! Spent the last 30 minutes trying to book seats to Seinfeld in the PRESALE and apparently there were no seats available anywhere including both Sydney and Melbourne! I tested both just to be sure. The map showed plenty of zones with (apparently) available seats, which systematically disappeared as i frantically tried to book them. I wish this lot didn't have a monopoly on the industry, some competition might actually force them to put some effort in! Would give zero stars if possible!

Absolute worst customer service cant even get through to them says line busy and when i do im on hold for a hour so i just hang up. Step up your game its ridiculous

Have been trying all day to redeem tickets for Aladdin . No luck and you can t even get through on the phone to speak to anyone.

useless customer service (i couldn't get through to a queue at all in the morning then in the afternoon had to wait 45 mins just to ask about how to collect my tickets). also, why the hell do i have to collect physical tickets at the event venue within a 30 min window that's over an hour before the show starts instead of it getting emailed? It's 2018, get with it

i WANT TO EXPLAIN My pRoblamo about buying my G.A 5SOS tickets but No the AUTOMATED MACHIne will not listen to me,, this is terrible please get proper people on the line thankS this is awful i just want to see 5 seconds of summer live

WORST EXPERIENCE OF MY LIFE . IF I RAN MY BUSINESS LIKE THIS I WOULD BE BROKE !!

Waste of time! They can t even pick up the phone when I was waiting more than an hour and I had to hang up.. what a pity

I am disappointed that I can't give zero stars. Pathetic. Cannot buy tickets online as there is no option to click, sent email and was informed that I would be contacted within 24 hours. Yes I was contacted and informed that I would be contacted in 5 days. I imagine all tickets would be sold out by then. Great work Tikitek, disgraceful operation. Close your doors and let someone else have a crack at what should be a pretty easy job selling to a captive market.

The worst experience trying to purchase tickets website is a joke telephone engaged from 10 AM till 5 PM

The absolute WORST customer service and problem resolution experience I have EVER had and am still waiting for some sort of assistance. Anything. Even a phone call. Their phone line is continually engaged and their responses to web enquiries are appalling.

Disgraceful. They stuffed up my online booking and send a fob off email. Try to ring them and the line is continuously engaged. They are great at taking your money though.
How can a company get away with this sort of behaviour???

I intended to purchase tickets for the next day, but accidentally went with the current day. I called in 10 minutes on a Sunday night, they did not have the office open, so I called the following day and did not refund the money. I never used the ticket. This is terribly unfair. Going to ACCC.

If I could give them 0 stars I would. Worst customer service in person & on the phone. Ticketek at fault for not issuing tickets, i'm the one chasing & spending hours on the phone trying to get my tickets. Ridiculous.

Most convoluted telephone process ever. Gr8 Ticketek saved lots of$$$$ on not being able to book non events!

Cannot reach them, number is always engaged. Online system playing up and cannot deal with a person who can help. Very poor.

Absolute disgraceful service, I don't believe this is what you serve up to people in 2016.

I lost my tickets and walked into the box office on Exhibition street. Christan who helped me out was very very lovely. She calmed me down with a big welcoming smile and asked for the details she needed. Christan worked on my request straight away and within a few minutes, my tickets were re-printed and i was able to go to the event again! The whole time, Christan was very attentive, helpful and very kind. She not only did her job great, solved my problem straight away, but she also made me felt welcomed, supported and well looked after.
I understand everyone's frustration with their hotline, I waited for over 40 minutes on the phone trying to talk to someone. But Christan who works at the exhibition st Box office was fantastic! Therefore I'm happy to give them a great review.

TRIED TO BOOK TICKETS FOR GEORGY GIRL. NEEDED TO ASK SOME QUESTIONS. WHAT A NIGHTMARE!! EXTREMELY FRUSTRATING!! COULD NOT GET TO SPEAK TO A CUSTOMER SERVICE OPERATOR. ALL I GOT WAS A MACHINE AND TRYING TO NAVIGATE WAS IMPOSSIBLE.