Designed to squeeze every last penny out of users. They specifically have left little traps all over their seller agreement and listing process to ensure that sellers get stuck with fees.
Impossible to get anyone from customer service on the phone. A recording says they are closed and to call back during business hours. Nonsense! It was 10:45 AM when I called. I am filing a complaint with our state AG.
First and last time using them. Seller never delivered the mobile tickets. Had to cancel my order. They get 2 stars because the lady on the phone was nice and scripted. Chat worked also and they tried to contact the seller. Just thankful I didn t waste my time going to the game to be rejected with n...
We bought tickets for a show ahead of a show through Stubhub, just to realize tickets went down in price a couple weeks later. Stubhub took 0 responsibility for the sale and suggested we re sold our tickets through them to make our money back. Very unfortunate, 0 buying protection. Next time we will...
Don t sell tickets on this website. A business that relies on legal fine print to justify their behavior is greatly flawed.
Friendly staff. Clean store. Well organized. Great place to shop.
Won't be in business long based on their customer service and manage.
I had a ticket problem, called and got a real person very quickly who was able to help me out. Very glad to have real people available in that moment!
I really wish I had read other reviews before using them! Stay away! They will steal your money and their customer service is horrible.
I made a purchase for 6 tickets for a concert. An hour later I was printing the tickets out on my phone when I received a text indicating I was charged again for a...
DONT BUY FROM HERE....After I bought tickets from here
.My card number was stolen...charged over 700 In items right at Christmas time.I WILL NEVER ORDER FROM STUB HUB AGAIN
Although I don t agree with the policy of no ticket cancellation, I had great customer service today through the use of online chat. She was polite, funny, and tried to help me the best she could when she saw a flaw in my tickets.
I found myself with two extra tickets to a Elton John Concert on 10/19/2018 at Madison Square Garden. With the help of a Stub Hub rep. I put them up for sale on Stub Hub site. Within a few days, the tickets sold. I called Stub Hub to get help with uploading my tickets from my original purchase ema...
Great way to get prime tickets plus no dealing with awful Ticket Master.
I used to exclusively use Stubhub for ALL my ticket needs. Used to. I frequent Kings, Lakers, Clippers, and Dodgers games numerous times every year. I went to redeem my $10 fan rewards and the customer service representative told me the rewards expired in January. I asked if there was anything he co...
I saw on the StubHub website that they were advertising a 10% off promo for NBA games so I decided to finally pull the trigger on a NBA ticket purchase. I downloaded the StubHub app, added the clutch-10 promo code at checkout, it said $20 off, I hit save and checked the box to include it. Also added...
Fraud and no customer service at all. Only bot replying your email. Police should investigate this company already.. this is cyber crime.
Boo Stubhub! As a longtime buyer/seller with Stubhub I held them in high regard. I know prices are at the hand of the seller. That being said, price saw was price paid. I have since become a victim of their new policies. There is now a $10.00 handling fee and I paid $76 for service fee. It wa...
A friend and I paid $600 each for tickets on the 50 yard line at the Packer-Viking game this past Sunday. Being Packer fans all our lives, at 66 years old, it was her first game and at 76 years, my second game. We were so excited. We arrived in the security line at 11 am, wanting to be sure to se...
Horrible experience, they ruined my trip to Germany.
What happened to your slogan "what you see is what you get"--which used to be applied to Giants Tickets. I have been buying tickets through Stubhub for many years now, but find the deceptive service charges obnoxious and now often buy tickets through friends or at the gate. I prefer to know when I...
You re just a source for scalpers to gouge real fans on ticket prices. You know that though. Tickets end up on your site within minutes of the show going on sale for 2-3 times the original price. It s infuriating.
Worst ever. Like others have commented. I sold a ticket on 2 sites at the same time in the middle of the night while I was sleeping. When I woke up I saw that they had sold on stubhub and another site I called stubhub right away to notify them and they charged me $600. I've been fighting with them s...
Snakes. Frauds. Ponzie Scheme. DO NOT BUY FROM THEM
Bought amazing seats. Was told I would get tickets day before the show. 4 hours before the show, nothing. Then I was told that they would send them but not the seats I selected and paid for. I got a discount, but what a disaster. At the show, eight people around us had the same story. Bought great s...
they partnered with t mobile charged more for app tickets then online to make up for t mobile Tuesday. Comes out to more with the code then online, very shady business practice and horrendous customer service will pretend like they don't know why they cost more on app then online even when you send ...
Zero sympathy. All about making that service fee! Wasn't even trying to make a profit with 2 tickets. The tickets got sold the night before without me knowing. That morning, the tickets got sold on StubHub before knowing the tickets had sold elsewhere. Obviously I would've removed the ad had I known...
Very dissapointed as a seller. I called to list tickets I could not use because I needed assistant to post my tickets. long story short after my profile showing an "active listing" I thought the person who helped me took care of everything. That ended not being the case, my tickets were never posted...
It is a fraud, zero stars, terrible that there is no service because they never answer your questions and clarifications.
They sold me tickets and canceled them themselves within minutes of making the transaction, trying to keep my money.
I have to make clarifications with my bank and it is a stre...
FRAUDE ALERT!!!!!!!!! Im in the middle of a bank claim, this people stoled my card info and withdrew $1050.90 from my bank account, I don't even know how they got my info, I've even knew they exist!!!!!
Fraudulent Site!!!!!
Do NOT use StubHub!!!! Unless you want a terrible headache and an empty bank account.
Use the GameTime App or SeatGeek because StubHub has terrible customer service.
I purchased a ticket from US for a FC Barcelona game over StubHub last week. At first, the ticket was a confirmation of purchase instead of a ticket to the game. Then a wrong event was being displayed on my account when they tried to fix it. Now the event is still displayed at "Barcelona Vs Manchest...
Paid for eight separate tickets, received 4 fri sat tickets. I ordered four for friday and 4 for saturday, hoping to sell the 4 friday tickets but since they shipped me 4 double tickets, which are cheaper, was unable to use them as intended.
They have failed to provide any resolution.
I bought seat showing they were the middle front. When they sent me the tickets the seats they were last row left. I contacted StubHub who told me they could do nothing. I should have read StubHub reviews before I purchased from them. This was my first and last time doing business with them. DON"T B...
Clicked on $60 tickets Hamilton tickets from them. The price changed to $250 without any special notice while I was entering my credit card info and that is what i ended up paying without realizing. As soon as I saw this after checkout I called and was told someone would get back to me within 24 hou...
Possibly one of the worst professional grade websites ever. Very hard to use, the account sign-in an user experience is awful. Also, they locked my credit card twice for no apparent reason - all the info was correct. Will never use again
This site is horrible they take your money right away then don't get the tickets and blame everything on seller . Example I brought tickets for a California Angel game . They stub hub changed the date when I could print the ticket not once but twice then lied and said the seller was season ticket ho...
Purchased ticket and they said it had been sent, but we never received. They said they would contact seller and have them resend. Never did resend and supervisor never called back even though they said they would after 4 phone calls to them. Fraudulent business tactics?
This is a great building opposite a new skyscraper for san Francisco city, the roada are well paved, the area is constant with traffic and the view is awesome from the top of the building. Great customer service at the reception and awesome view from the top floors of the building. Its a must visit ...
Stubhub resolved a complaint that I had with them today. I'd use them again.
Stay away. If you make a mistake in posting be ready to pay ludicrous amounts of money as a penalty. Should be illegal what they do
Buyer BEWARE. I bought a ticket for my daughter to go to a concert on November 14. I bought the ticket on Oct 23, and was told the ticket would be UPS delivered to me by November 13. Well its November 14 and I have NO ticket and a hysterical teenager. I contacted Stub hub, they are refunding the m...
Terrible customer experience!
They will absolutely take your money! Even when issues are caused by bugs in their platform.
I listed tickets for sale at their recommended price. After some time, the tickets hadn t sold so I went back to lower the price.
My listing wasn t appearing on my acco...
bought a ticket to Warriors /Utah playoff game. no good at the door. called Stubhub, less than 10 minutes later I had replacement ticket in club seat section 101, 19 rows from court. best service ever!
Terrible service. I bought tickets for a concert- and a few days before the event- I called to make sure everything was ok. They said they DID NOT have the tickets. They did not even want to refund my money, so I could get tickets elsewhere. Finally, after putting up a big fight- I got my money ...
I bought tickets back in April to attend today's last Warped Tour in Detroit. When purchased the receipt said the tickets would be uploaded the day before the show. The day came for them to be uploaded, but they never were. I called then and the girl i spoke to was polite, contacted the seller and a...
never ordering tickets again from this garbage business that they run. its been 1 month and i waited for a response and when i finally got a response they had the nerve to tell me that " that have advised me on the same day of the event that will not be providing a refund" ive never even got a respo...
The day of the concert, I decided to look for tickets for me and my daughter to see if there were any decent tickets left at a decent price. I went to Stubhub, found the seats we wanted, bought them and within a few minutes I had an email with the tickets, I printed them and went to a great concert...
Price of tickets sold lower than what had been posted. Customer service continually 'raised the claim' but did not receive any help in over a week. Will not do business with again.
Sold a ticket, and they claimed I tried to sell it twice so I never got my money, and someone else got my ticket. When I contacted support they said they couldn t void the fee. Very upset with the service.
Metallica S&M 2 was my dream concert. Were the tickets high? Hell yes! But StubHub, and my contract person Sean, gave great service, great tickets, and kept in constant contact right up until I sat down in my seat. I am impressed. I will be back in contact for S&M3.
STUBHUB DOESN'T EVEN DESERVE 1 STAR-- THEY DESERVE ZERO!!! THIS COMPANY IS LOW-KEY EXTORTION WITH THE WORST CUSTOMER SERVICE I HAVE EVER ENCOUNTERED!!! DO NOT BE FOOLED LIKE I WAS! ALWAYS BUY FROM TICKETMASTER! THEY WILL ACTUALLY TREAT YOU LIKE A PERSON! THE ONLY THING STUBHUB IS: A BONAFIDE RIP-OFF...
Poor customer service. Not in your best interest to use their services.
Worst company with no communication whatsoever. Fees are exorbitant
Purchased a prepaid parking pass for 26 bucks online,. Only to find out the required parking lot was 2.5 miles from the venue up against some railroad tracks new a homeless gathering. On top of that the same spot only cost 4 dollars if paid through the the parking machine.. I called stub hub and the...
Had a great visit to the headquarters office. The reception staff was very friendly. We managed to see a sign with their mission: connect people to inspiring event experiences . It reminds me of something but I can t quite recall what...
BUYER BEWARE!!! I purchased one ticket for the Women's Finals at the US.Opens on Sept.7,2014...When I got to the gate I found out it was a used ticket. Luckily I was to purchase a real ticket from the official ticket office...Stub Hub made it very difficult to receive a credit. They have no way th...
I bought 2 concert tickets in April 2018 for a concert in Tampa in November 2018. We could not attend and sold the tickets back on StubHub a few days prior to the show. We received an email confirming that they were sold and the sales amount appeared back in our bank account a few days later. Fas...
ATTENTION MY FELLOW WORKING PEOPLE : JUST Bought tickets to take my grown kids to a concert , stub hub charged me $117.00 for tickets worth $56.50 at ticket master , when I called them they in formed me it was the seller not them , this site is a rip off ,they are high dollar ticket scalpers , could...
StubHub offers the best customer service & navigation to search for the best ticket values. Some of the reviews on here are about individuals, not the platform or the service provided. Not every seller is reputable, but StubHub makes every effort to resolve issues when they do arise.
More like a scalper to fan marketplace. In less than 1 hour, "The Book of Mormon" is sold out in SF. By the end of the day, over 500 tickets on StubHub at above market price. I actually called customer service who told me that it really doesn't matter because people won't pay those prices. The c...
Horrible. They take your money and refuse to refund per their own policies. If you complain, they lock you out of the account and you lose your tickets. Wouldn't this be grand theft?
Rudest staff ever. Even the supervisor.
So, I had tickets for sale on StubHub for a Justin Timberlake concert that was to take place on November 12, 2018. I was no longer able to go to the concert anymore, so I listed them for sale on Stubhub and Ticketmaster about February 2018, with plenty of m...
DON'T BUY FROM STUBHUB !!! Bought 3 concert tickets for 700$. They charged my credit card 3x700$ ! Sent 3 emails, called SEVEN times...they always say someone is gonna call me back in 24hours or send me an email...never happened. And, of course, I still don't have the tickets!
Will sell you tickets then turn around and say they cannot accept returns and you cannot yet sell them because they don't exist. So how did you sell them to me in the first place? Also you don't ever own your tickets. You cannot give them away to a friend except by selling them on the platform. ...
Horrible!! Paid well over market value for a show that wasn't sold out in order to get a specific section due to my husband's disability.
StubHub guaranteed our tickets would arrive in time for the show. They phoned 3 days before the show to say the tickets were not available and they would "upgr...
terrible terrible customer service. i bought some tickets by mistake and they asked me to resell them, which i agreed. but they charged a whooping 33% in buyers fee and they wouldn't refund that. they tried to explain in different ways how refunding this would mean they lose money because they alrea...
Hidden fees, and no notification in case of contact from buyers.
FRAUD.
I bought the ticket for Bob Dylan concert in Paris (13th april 2019) but, as soon as I got into the concert hall, I discovered that other people were claiming my same sit. After a little I discovered that this problem was concerning a lot of people and all those who were supposed to be sitte...
Bought tickets to Nebraska Cornhuskers game. Got great seats at a good price.
I am a 12-year StubHub user but will never use them again! Buyer beware! I recently purchased 4 floor tickets for a music festival, but they shipped me incorrect tickets (non-floor seats) less than 3 days before the show. After several customer service calls, my options were to 1) refund & cancel th...
so bad service and I bought two international tickets on 1/6/2018 at Singapore ,got issue for the ticket delivery date but could not find the customer service number for international purchase . I think i will never buy ticket at here any more .
awful experience selling wu tang tixs in atlantic City. they eventually saw it my way...after I was inferred to being a liar. Customer service rep Monica L refused to talk to me. Leslie G inferred that I was a liar. Never ever again. I will only use TickPick for now on. Stub Hub is an awful...
The customer service telephone number(s) are useless and TERRIBLE. They all transfer you over seas. Very unhelpful. Their over seas call centers are trash. I will NEVER recommend StubHub to anyone. AWFUL experience.
I've been trying to buy tickets now for over 30 minutes. Still haven't been able to.
very happy with stubhub, i use stubhub for all of my sporting events and have never had trouble getting into any events. Great!
You guys are worthless I hope you all burn in hell you're nothing but scalpers . I hope everyone there jumps off the San Francisco bridge. I bet you're the type of person that would buy every loaf of bread in a starving Nation just so you can sell them for $50 a pop $50 a slice of bread you f****** ...
Bought an event ticket for $350 which gets cancelled due to Covid. Stubhub would not issue a refund on the event, but instead, provided me with the useless $400 Stubhub coupon... Please check their refund policy before making any purchase on Stubhub!!!
$27.07 Service Fee is HIGH. {That's a meal for a family!} A $5.25 Fulfillment Fee, whatever that means, is tolerable.
Through FANPROTECT, it may be a reliable place to buy and sell last minute tickets on an Event that you *must* attend. Unfortunately, I am *not* that desperate.
Instead of p...
I posted two tickets for sale approximately 8 days before an event in our city. The policies told me that the ad would expire 7 days later (1 day before the event). On the day of the event, seeing as how the tickets hadn't sold, we decided to go ourselves.
At 4 minutes prior to showtime, an email...
I used to love Stubhub very much until what happened to me today and 4 days ago when I trying to get tickets for Justin Timberlake on April 25 and I starting having a hard time to purchase a tickets for a good seats at Stubhub and suddenly my account has been locked and refused to let me buy tickets...
Delete your apps for purchase or purchase anything from stub hub. I bought a parking permit for a concert but didn't use it because they sold permits for parking areas over a 1/2 a mile away in dark, construction site area, & in bad areas of town. I complained about this got no refund and they bla...
DO NOT USE THIS SITE. YOUR PERSONAL INFO IS NOT SAFE HERE. My credit card information was stolen and football tickets were purchase on this website. I worked with my credit card company to dispute/resolve the issue. StubHub REFUSED to issue the credit claiming that they had "verified" my identit...
No credit, no refunds and they will keep your money!
Promoters keep moving the event's and StubHub sides with them.
We might not be be able to go until 2021. But they get to keep the money?
They will not offer a refund or a credit, but you can sell the tickets...
They just lost a big cus...
Not an honest company. After contacting them they still will not fix their problems. I will have to resort to doing a charge-back with my credit card.
My first and only time using your service was unsatisfactory by all measures. Got my order canceled for an unknown reason + left hanging after contacting your team multiple times and providing my details. Whoever is reading this SH is unreliable and I WOULD NOT recommend them...
If I could I'd give 0 stars. Upped the price of tickets AS I WAS CHECKING OUT. that's absolutely ridiculous.
Terrible customer service. I listed mobile transfer tickets and even though I repeatedly said I couldn't upload the pdf because they were mobile transfer, I was charged the cancellation fee. When I called to dispute the charge, they said this is a grey area and kept the charge.
Stubhub can be a big pain. Tickets unable to list for sale, barcodes occasionally not working, customer service I call three times and get three different answers and all this after stubhub receives hefty fee commissions on us the consumer. You would think after all these years they will get their ...
stubhub sold me tickets that they didn t have. They kept emailing that I would get the tickets. Then on the day of the event they said that the third party they were getting the tickets from didn t have them. They said they were sorry and they refunded my money but that does nothing for me. I will N...