I posted two tickets for sale approximately 8 days...

I posted two tickets for sale approximately 8 days before an event in our city. The policies told me that the ad would expire 7 days later (1 day before the event). On the day of the event, seeing as how the tickets hadn't sold, we decided to go ourselves.

At 4 minutes prior to showtime, an email came in saying that the tickets had been sold. However, we were already in the event with our cell phones off. So after the show, we see the email (with the wrong name and event time) and this was followed up with an email from Stubhub saying that the tickets didn't work for the buyer (though I'm not sure how that would ever work as it listed the showtime as 6 hours later).

We explained what happened and their only response was to immediately charge us (automatically and unauthorized) for an additional $162 "recoup fee" as per their "seller policies". The seller policies are very vague and basically allow them to charge whatever they please after the fact. This was despite the fact that we couldn't possibly have known the tickets were sold prior to show start and, according to the site listing, it shouldn't have been possible.

Avoid stubhub and their online scam at all costs!

Edit: we contacted both representatives and the main office directly and were given no help at all. It was only after going through the Better Business Bureau that they finally refunded the $162 each recoup fee weeks later.