I saw on the StubHub website that they were advert...

I saw on the StubHub website that they were advertising a 10% off promo for NBA games so I decided to finally pull the trigger on a NBA ticket purchase. I downloaded the StubHub app, added the clutch-10 promo code at checkout, it said $20 off, I hit save and checked the box to include it. Also added my $200 StubHub gift card that I received as a gift, checked that box and saved it onto my order and submitted my payment. 2 days later I check my credit card statement and I see that StubHub has charged the whole ticket purchase onto my credit card and neither the 10% off promo or my gift card balance was applied to the order. I call the customer service phone number to let them know of my situation and the rep (Dominic?) bascially told me I was a liar and that I never added the promo code or my gift card to my order and I was out of luck, they couldn't do anything about it, all sales final. He offered to list my ticket for sale so I could get my money back with the service fees waived. They wanted me to list the tickets for $70 cheaper than what I paid total for them. I told the rep I would be LOSING money if I sold them for that price and that he just stated 10 seconds earlier that I would get my money back if I sold them on their website. Then I told him you just told me I would get my money back but you want me to list my ticket for LESS than what I paid for them, which one is it? He then went on telling me how Stubhub has X millions of users and how I would have no issues selling my ticket to recuperate my money and that for the inconvenience they would waive the sellers service fee. You've got to be kidding me. Now I WAS about to leave a negative review on Google about my experience but reading other people s negative experiences on Google, I saw that Stubhub had been reaching out to customers and asking them to contact them via Facebook and Twitter to resolve the issue, so that s what I did. I instant messaged StubHub on Facebook and I received a response less than 5 minutes later. I told them my situation and how the customer rep I spoke to on the phone wouldn t help me with my order and they told me not to worry, they would apply the 10% off NBA promo code as well as my gift card and refund me the difference in charges back to my credit card. THANK YOU STUBHUB!!! I almost lost all faith in you but now I am at ease. This time I received GREAT CUSTOMER SERVICE!!!