I bought tickets back in April to attend today's l...

I bought tickets back in April to attend today's last Warped Tour in Detroit. When purchased the receipt said the tickets would be uploaded the day before the show. The day came for them to be uploaded, but they never were. I called then and the girl i spoke to was polite, contacted the seller and assured me they'd be uploaded by the end of the day. The next morning came and the tickets weren't there. I called again and was told I'd be provided replacement tickets within the hour, and again was assured to not worry. Two hours pass, so now it's 1 hour before gates open and still no tickets. This time I was told the price difference is too much for StubHub to cover the cost of replacement tickets. I was given the option to pay almost 3 times what I paid or a refund. I took the refund and was provided a $16 credit I origonally paid in fees for the tickets for the inconvenience. This is the last time Warped Tour will ever be in my area. I bought early and because the seller didn't fulfill their end of the deal I got snuffed, despite being reassured I'd be able to attend the show. I'm a long time user of StubHub and have had no problems until today, but today you lost a loyal customer.