I used to exclusively use Stubhub for ALL my ticke...

I used to exclusively use Stubhub for ALL my ticket needs. Used to. I frequent Kings, Lakers, Clippers, and Dodgers games numerous times every year. I went to redeem my $10 fan rewards and the customer service representative told me the rewards expired in January. I asked if there was anything he could do as I was about to make a purchase of over $100. Jonathan placed me on hold a couple of times and though he was very polite, he did not resolve my issue. All he kept saying was that the certificate expired and there is nothing stubhub can do. Stubhub certainly lacks in customer service which is only exceeded by their business decisions. Throwing away a $100 piece of business that will repeat itself over the course of the Dodgers season to save $10 is incredibly stupid or maybe that's just me? Their staff is not empowered and their managers have no customer service skills. In any event, I will no longer be using Stubhub, EVER AGAIN. I will ensure this same message is posted n yelp and trip advisor and I will be writing their corporate offices in SF.
-Your former loyal customer for over a decade