Rudest staff ever. Even the supervisor.

Rudest staff ever. Even the supervisor.

So, I had tickets for sale on StubHub for a Justin Timberlake concert that was to take place on November 12, 2018. I was no longer able to go to the concert anymore, so I listed them for sale on Stubhub and Ticketmaster about February 2018, with plenty of months to be able to sell them. About a week before the show, I got an email saying that my listing was expiring in 7 days. Then about the next day, they announced that the concert was being rescheduled for February 2019 because Justin Timberlake was sick. I thought okay, so since it is expiring, I don t have to do anything. And I no longer wanted to go anyway, so I called Ticketmaster and they refunded me my entire purchase price of $400.00+ and deactivated the sale listing I had on their site (full refund given because of their policy to refund if rescheduled or canceled).

Apparently, StubHub did NOT actually expire my listing (I even forwarded them the email I received showing this, they don t seem to care), and they failed to notify me of that. So apparently, I had tickets that didn t exist anymore for sale on Stubhub still, for like two months. Unbeknownst to me, they claim they renewed my listing because of the date change for the concert. Would have been nice to get an email. And guess what?! I get an email January 9, 2019 that says my tickets have *sold* on StubHub. Ummm .what? How can a listing that is supposedly expired able to sell tickets?

The next day (January 10, 2019), I called to speak to someone at StubHub because I saw on Google that I was going to be charged a FORTY PERCENT fee for not being able to produce the tickets that were sold so they can purchase new tickets for the buyer (understandable), and that fee was to go toward that. That s when I forwarded them the email saying that the listing was expiring. They legit didn t care that it was supposed to be expired. I asked to speak to a supervisor, but the rep said that he was busy and that he would call me back within an hour and a half and that his name was Ryan. Did I receive that call to discuss this issue further? Of course not! A few days later, I got an email that said my StubHub selling transaction had been cancelled. Didn t even say anything about what amount I was going to be charged ($180.00). I assumed that they were going to cut me a break and not charge me. Nope. Found the charge for $180.00.

So now, the day before the rescheduled date in February, the show gets cancelled because of the large amount of snow we got here in Seattle. I call StubHub to inquire about my charge and to make sure they refund me for that $180.00, as the concert isn t even happening anymore.

They flat out refused to give me anything less than 50% back because they say that it was my fault that my sale listing was still active. Even though I didn t do anything to extend the listing. I told them that 50% wasn t good enough, as that is still a LOT of money for a concert that doesn t even exist anymore! I told them that I would be disputing this charge and they said they would no longer give me the 50%.