I am a 12-year StubHub user but will never use the...

I am a 12-year StubHub user but will never use them again! Buyer beware! I recently purchased 4 floor tickets for a music festival, but they shipped me incorrect tickets (non-floor seats) less than 3 days before the show. After several customer service calls, my options were to 1) refund & cancel the tickets for the sold-out show or 2) accept my worse tickets with the price that I paid for floor seats. Not to mention the flights and hotels that I already purchased for the show. Please beware that their FanProtect Guarantee does not protect you from receiving the wrong tickets! The saddest part is that StubHub is owned by eBay, which did $2.2 Billion in PROFIT in 2017.. But they were unwilling to spend any money on a long term customer to fix their mistake. Worst customer service experience I've ever encountered!